Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: 2 minutes ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: Nov. 10, 2023, 12:25 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Nov. 9, 2023, 4:43 p.m.
    Status: Identified
    Update: We continue to see performance issues, including slow loading of visitor, agent, and chat information in our new Olark agent console (app.olark.com). These issues are related to an upstream service provider. We're working with the service provider to mitigate and we will continue to update here as information becomes available.

Updates:

  • Time: Nov. 8, 2023, 11:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2023, 9:22 p.m.
    Status: Monitoring
    Update: Performance issues have been mitigated and we're continuing to monitor message delivery times.
  • Time: Nov. 8, 2023, 7:17 p.m.
    Status: Investigating
    Update: We're seeing some improvement in message and visitor information delays. We're continuing to investigate the issue and will update here as we have more information.
  • Time: Nov. 8, 2023, 5:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate issues with delays loading visitors and chats. We'll update here as we know more.
  • Time: Nov. 8, 2023, 4:06 p.m.
    Status: Investigating
    Update: We're investigating reports of delays in showing visitors and messages in chat. We'll update here as we know more.
  • Time: Nov. 8, 2023, 3:46 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: Nov. 7, 2023, 6:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2023, 5 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 7, 2023, 4:44 p.m.
    Status: Identified
    Update: We've identified the cause of the issue and are implementing a fix. We'll update as soon as we've recovered.
  • Time: Nov. 7, 2023, 4:20 p.m.
    Status: Investigating
    Update: We're investigating reports that bots are slow to respond. Live chat service appears to be unaffected at this time. We'll update here as we know more.
  • Time: Nov. 7, 2023, 4:18 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: Nov. 3, 2023, 8:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 3, 2023, 5:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results. Agents should be able to resume chat as normal.
  • Time: Nov. 3, 2023, 5:44 p.m.
    Status: Investigating
    Update: We're continuing to investigate delayed message delivery and data not loading in the Beta Olark Agent Console (app.olark.com).
  • Time: Nov. 3, 2023, 5:36 p.m.
    Status: Investigating
    Update: We're investigating reports of delayed message delivery. We'll update here as soon as we know more.
  • Time: Nov. 3, 2023, 5:34 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: Sept. 14, 2023, 3:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 13, 2023, 8:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 13, 2023, 4:07 p.m.
    Status: Identified
    Update: We've identified the cause of slow message delivery in our new agent app (app.olark.com) and are working on a fix now. In the meantime, the issue can be improved by refreshing your browser and we recommend you do so if you're using app.olark.com. We'll update here as soon as we have more information to share.
  • Time: Sept. 13, 2023, 3:41 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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