Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: 6 minutes ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: Sept. 12, 2023, 11:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2023, 9:41 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 12, 2023, 7:06 p.m.
    Status: Identified
    Update: We're seeing delayed messages again but have identified the cause and are working on resolution now. We'll update as soon as we have more information to share.
  • Time: Sept. 12, 2023, 6:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 12, 2023, 5:02 p.m.
    Status: Investigating
    Update: We're investigating reports that chat messages are delayed and there are issues loading transcripts. We'll update here as we know more.

Updates:

  • Time: Sept. 11, 2023, 9:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2023, 8:10 p.m.
    Status: Monitoring
    Update: We've identified the cause and implemented a fix. Chat behavior is back to normal but we'll continue to monitor closely.
  • Time: Sept. 11, 2023, 7:51 p.m.
    Status: Investigating
    Update: We're investigating reports of message delivery issues. We'll update here as soon as we know more.

Updates:

  • Time: Aug. 30, 2023, 10:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2023, 7:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 30, 2023, 7:53 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 30, 2023, 7:50 p.m.
    Status: Investigating
    Update: We're investigating reports of chatboxes loading intermittently. We'll update here as soon as we know more.
  • Time: Aug. 30, 2023, 7:47 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: Aug. 24, 2023, 4:48 p.m.
    Status: Resolved
    Update: Olark chatboxes and agent console are back in service.
  • Time: Aug. 24, 2023, 4:44 p.m.
    Status: Identified
    Update: We've identified the cause of the issues and are working on resolution. We'll continue to update here as we have more information to report.
  • Time: Aug. 24, 2023, 4:36 p.m.
    Status: Investigating
    Update: We're investigating reports that Olark services are down. We'll update here as soon as we know more.
  • Time: Aug. 24, 2023, 4:33 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: July 26, 2023, 10:02 p.m.
    Status: Resolved
    Update: After applying the necessary changes and monitoring its effects on our systems, we are considering this incident resolved.
  • Time: July 26, 2023, 6:04 p.m.
    Status: Monitoring
    Update: Our CDN provider was having service issues which caused the chatboxes to not be able to load configuration. We have mitigated the issue internally and are currently monitoring while our system recover.
  • Time: July 26, 2023, 4:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 26, 2023, 3:39 p.m.
    Status: Investigating
    Update: We are seeing elevated error rates when loading chatboxes. We're currently investigating the issue.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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