Is there an Olark Live Chat outage?

Olark Live Chat status: Systems Active

Last checked: 7 minutes ago

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Olark Live Chat outages and incidents

Outage and incident data over the last 30 days for Olark Live Chat.

There have been 0 outages or incidents for Olark Live Chat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olark Live Chat

Outlogger tracks the status of these components for Xero:

API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active
Component Status
API Active
Beta Olark Agent Console (app.olark.com) Active
Chatbox Active
chat.olark.com Active
Cobrowsing Active
Desk API Active
Email reports Active
File Upload hosting server Active
Help Scout Help Desk API Active
Integrations Active
Jabber servers Active
Olark Copilot Automation Bots Active
Olark Mobile App (BETA) Active
Operator messages Active
Payment provider Active
SendGrid SMTP Active
Slack Connections Active
Slack Integration Active
Slack Login/SSO Active
Slack Messaging Active
Slack Notifications Active
Transcripts Active
Visitor details Active
Visitor messages Active
Website Active

Latest Olark Live Chat outages and incidents.

View the latest incidents for Olark Live Chat and check for official updates:

Updates:

  • Time: April 19, 2023, 10:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2023, 10:04 p.m.
    Status: Monitoring
    Update: It looks like the DNS issues have resolved and you should be able to load olark.com pages again. We'll continue to monitor closely and update here.
  • Time: April 19, 2023, 9:33 p.m.
    Status: Investigating
    Update: We are currently experiencing DNS resolution issues on olark.com as a result of an upstream provider. Some geographical zones are experiencing trouble connecting to our servers. We are actively monitoring and will update when we have additional information.
  • Time: April 19, 2023, 9:12 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: March 11, 2023, 4:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 11, 2023, 8:28 a.m.
    Status: Monitoring
    Update: We are currently looking into a Denial of Service (DoS) attack to our systems and our team is working to mitigate disruptions to our systems.
  • Time: March 11, 2023, 7:31 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 11, 2023, 7:26 a.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: March 9, 2023, 6:49 p.m.
    Status: Resolved
    Update: Our DNS provider has resolved this issue and olark.com should be back to loading properly, world wide.
  • Time: March 9, 2023, 5:36 p.m.
    Status: Identified
    Update: We've identified a DNS provider issue that's causing olark.com not to load in some geolocations, including South America. We're working with our DNS provider while they work to resolve the issue. We'll update here as soon as we have additional information.
  • Time: March 9, 2023, 4:19 p.m.
    Status: Investigating
    Update: We're investigating reports that olark.com is not loading in some geolocations. We'll update here as soon as we know more.
  • Time: March 9, 2023, 4:16 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Updates:

  • Time: Dec. 3, 2022, 12:07 a.m.
    Status: Resolved
    Update: This incident has been resolved - all pages are loading properly.
  • Time: Dec. 2, 2022, 9:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 2, 2022, 9:33 p.m.
    Status: Investigating
    Update: We're investigate an issue that's causing some pages in Olark dashboards to appear broken. We'll update here as soon as we know more.

Updates:

  • Time: Oct. 25, 2022, 10:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2022, 9:21 p.m.
    Status: Monitoring
    Update: We've implemented a fix that should resolve messages being duplicated and agents being stuck online in the agent console. Chat should be back to normal but we'll continue to monitor closely, just to be sure.
  • Time: Oct. 25, 2022, 8:05 p.m.
    Status: Identified
    Update: Some users are still experiencing this issue. We're working to clear this up now and will update here when we're sure this has been resolved.
  • Time: Oct. 25, 2022, 7:37 p.m.
    Status: Monitoring
    Update: We received some reports that agents were disconnected from the agent console and some messages were duplicated. We've determined the issue was related to a deploy and should be resolved. Users still having trouble connecting to the agent console should log out, refresh their browser, and log in again.
  • Time: Oct. 25, 2022, 7:26 p.m.
    Status: Investigating
    Update: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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Frequently Asked Questions - Olark Live Chat

Is there a Olark Live Chat outage?
The current status of Olark Live Chat is: Systems Active
Where can I find the official status page of Olark Live Chat?
The official status page for Olark Live Chat is here
How can I get notified if Olark Live Chat is down or experiencing an outage?
To get notified of any status changes to Olark Live Chat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olark Live Chat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olark Live Chat do?
Enhance your business with live chat software for sales, marketing, and customer support. Engage with customers directly on your website.

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