Olark Live Chat outages and incidents
Outage and incident data over the last 30 days for Olark Live Chat.
There have been 0 outages or incidents for Olark Live Chat in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for Olark Live Chat
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Beta Olark Agent Console (app.olark.com) | Active |
| Chatbox | Active |
| chat.olark.com | Active |
| Cobrowsing | Active |
| Desk API | Active |
| Email reports | Active |
| File Upload hosting server | Active |
| Help Scout Help Desk API | Active |
| Integrations | Active |
| Jabber servers | Active |
| Olark Copilot Automation Bots | Active |
| Olark Mobile App (BETA) | Active |
| Operator messages | Active |
| Payment provider | Active |
| SendGrid SMTP | Active |
| Slack Connections | Active |
| Slack Integration | Active |
| Slack Login/SSO | Active |
| Slack Messaging | Active |
| Slack Notifications | Active |
| Transcripts | Active |
| Visitor details | Active |
| Visitor messages | Active |
| Website | Active |
Latest Olark Live Chat outages and incidents.
View the latest incidents for Olark Live Chat and check for official updates:
SSL Certificate Warning
Description: Beginning approximately 5pm Pacific on Friday, 10/21, users who attempted to log in to the agent console at chat.olark.com and the Beta agent app at app.olark.com were shown a security warning indicating that our SSL Certificate had an invalid date. At approximately 5:45pm Pacific on Saturday, 10/22, we identified that a misconfiguration when installing a new certificate was the root cause, corrected the issue, and users were able to log in to chat.olark.com as expected. The Beta agent app certificate configuration was corrected on Monday, 10/24, at approximately 7:30am Pacific, and users were again able to log in to app.olark.com as expected.
Status: Resolved
Impact: None | Started At: Oct. 22, 2022, midnight
Updates:
-
Time: Oct. 24, 2022, 5:10 p.m.Status: ResolvedUpdate: Beginning approximately 5pm Pacific on Friday, 10/21, users who attempted to log in to the agent console at chat.olark.com and the Beta agent app at app.olark.com were shown a security warning indicating that our SSL Certificate had an invalid date. At approximately 5:45pm Pacific on Saturday, 10/22, we identified that a misconfiguration when installing a new certificate was the root cause, corrected the issue, and users were able to log in to chat.olark.com as expected. The Beta agent app certificate configuration was corrected on Monday, 10/24, at approximately 7:30am Pacific, and users were again able to log in to app.olark.com as expected.
Incident Alerted
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 19, 2022, 2:35 p.m.
Updates:
-
Time: Oct. 19, 2022, 9:29 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: Oct. 19, 2022, 8:45 p.m.Status: MonitoringUpdate: A fix has been implemented and all transcripts are now available. We'll continue to monitor to ensure everything behaves as expected.
-
Time: Oct. 19, 2022, 3:50 p.m.Status: IdentifiedUpdate: We've taken measures to allow transcripts to load and resolve issues with chats in the Beta app. Transcripts dated 2019 and earlier will temporarily be unavailable while we implement a permanent fix for the issue.
-
Time: Oct. 19, 2022, 2:52 p.m.Status: IdentifiedUpdate: Looks like we're continuing to encounter issues with transcripts and messages in the Beta app. We're working on it and will update here as soon as we know more.
-
Time: Oct. 19, 2022, 2:41 p.m.Status: IdentifiedUpdate: We've identified an issue that is causing transcripts to load slowly or not at all and is affecting message delivery in the Beta agent app. We've taken steps to mitigate the issue and things appear to be recovering now.
-
Time: Oct. 19, 2022, 2:35 p.m.Status: InvestigatingUpdate: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
We've detected an issue with Transcripts
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 18, 2022, 7:46 p.m.
Updates:
-
Time: Oct. 18, 2022, 9:36 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: Oct. 18, 2022, 8:48 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: Oct. 18, 2022, 7:46 p.m.Status: InvestigatingUpdate: We are currently investigating reports that transcripts are not loading and chats are interrupted in the Beta agent app. We'll update here as soon as we know more.
Issues Detected
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Oct. 13, 2022, 4:37 p.m.
Updates:
-
Time: Oct. 13, 2022, 5:16 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: Oct. 13, 2022, 4:44 p.m.Status: MonitoringUpdate: A fix has been implemented and we're monitoring the results.
-
Time: Oct. 13, 2022, 4:37 p.m.Status: InvestigatingUpdate: We're investigating reports of transcripts not load and slowness in our Beta agent console. We'll update here as soon as we know more.
Incident Alerted
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Sept. 28, 2022, 10 p.m.
Updates:
-
Time: Sept. 29, 2022, 4:29 a.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: Sept. 28, 2022, 10:36 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
-
Time: Sept. 28, 2022, 10:07 p.m.Status: InvestigatingUpdate: We're investigating issues with transcripts and dashboard data loading, as well as slow messaging in our beta agent console. We'll update here as soon as we know more.
-
Time: Sept. 28, 2022, 10 p.m.Status: InvestigatingUpdate: We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
