Olark Live Chat outages and incidents
Outage and incident data over the last 30 days for Olark Live Chat.
There have been 0 outages or incidents for Olark Live Chat in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Olark Live Chat
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Beta Olark Agent Console (app.olark.com) | Active |
| Chatbox | Active |
| chat.olark.com | Active |
| Cobrowsing | Active |
| Desk API | Active |
| Email reports | Active |
| File Upload hosting server | Active |
| Help Scout Help Desk API | Active |
| Integrations | Active |
| Jabber servers | Active |
| Olark Copilot Automation Bots | Active |
| Olark Mobile App (BETA) | Active |
| Operator messages | Active |
| Payment provider | Active |
| SendGrid SMTP | Active |
| Slack Connections | Active |
| Slack Integration | Active |
| Slack Login/SSO | Active |
| Slack Messaging | Active |
| Slack Notifications | Active |
| Transcripts | Active |
| Visitor details | Active |
| Visitor messages | Active |
| Website | Active |
Latest Olark Live Chat outages and incidents.
View the latest incidents for Olark Live Chat and check for official updates:
System degradation
Description: This incident has been resolved
Status: Resolved
Impact: None | Started At: Aug. 31, 2022, 7:40 p.m.
Updates:
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Time: Aug. 31, 2022, 10:51 p.m.Status: ResolvedUpdate: This incident has been resolved
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Time: Aug. 31, 2022, 7:40 p.m.Status: MonitoringUpdate: Today at around 15:30 UTC we started experiencing high latency on our internal systems which manifested itself as olark.com and some chat functions being slow or unresponsive. This event lasted approximately for 50 minutes and we are now recovered after increasing capacity on an affected system. We are continuing to monitor this event.
Copilot Automation Bots Issue
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Aug. 26, 2022, 10:05 p.m.
Updates:
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Time: Aug. 26, 2022, 10:49 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 26, 2022, 10:28 p.m.Status: MonitoringUpdate: Bots should now be back to functioning as expected. We'll continue to monitor closely but are confident that the issue is resolved.
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Time: Aug. 26, 2022, 10:05 p.m.Status: InvestigatingUpdate: We've detected an issue with our automation bots and are investigating. We'll update here as we have more details.
Multiple resends of transcripts to CRMs
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Aug. 19, 2022, 2:45 p.m.
Updates:
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Time: Aug. 19, 2022, 4:05 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 19, 2022, 3:22 p.m.Status: MonitoringUpdate: Our testing indicates that the fix has stopped transcripts from being sent multiple times to integrations. We'll continue to monitor closely.
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Time: Aug. 19, 2022, 2:45 p.m.Status: IdentifiedUpdate: We were alerted this morning that customers with integrations were seeing transcripts resent to those integrations multiple times. We've taken steps to mitigate the issue and are monitoring the fix.
Issues detected
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: July 27, 2022, 2:30 p.m.
Updates:
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Time: July 27, 2022, 5:39 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: July 27, 2022, 2:34 p.m.Status: MonitoringUpdate: A fix has been implemented and we're monitoring
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Time: July 27, 2022, 2:30 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Olark.com down
Description: From approx. 4:57am UTC to 8:24am UTC (7/26/22 9:57pm PDT to 7/27/22 1:24am PDT,) olark.com was intermittently offline due to an attempted distributed denial of service attack. During periods when the site was offline, Olark users were unable to log in and access Olark services. Unfortunately, our outage systems failed to update statuspage with the service status during this incident. We're posting this incident manually for transparency and updating our processes to ensure that statuspage is as reflective of our service status, in real-time, as possible.
Status: Resolved
Impact: None | Started At: July 27, 2022, 5 a.m.
Updates:
-
Time: July 27, 2022, 3:04 p.m.Status: ResolvedUpdate: From approx. 4:57am UTC to 8:24am UTC (7/26/22 9:57pm PDT to 7/27/22 1:24am PDT,) olark.com was intermittently offline due to an attempted distributed denial of service attack. During periods when the site was offline, Olark users were unable to log in and access Olark services. Unfortunately, our outage systems failed to update statuspage with the service status during this incident. We're posting this incident manually for transparency and updating our processes to ensure that statuspage is as reflective of our service status, in real-time, as possible.
