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Is there an Olive AI outage?

Olive AI status: Systems Active

Last checked: 6 minutes ago

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Olive AI outages and incidents

Outage and incident data over the last 30 days for Olive AI.

There have been 0 outages or incidents for Olive AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Olive AI

Outlogger tracks the status of these components for Xero:

Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Authentication API Active
Loop Library API Active
Sidenote API Active
Component Status
Auth0 Multi-factor Authentication Active
Auth0 User Authentication Active
Active
Authentication API Active
Loop Library API Active
Sidenote API Active

Latest Olive AI outages and incidents.

View the latest incidents for Olive AI and check for official updates:

Updates:

  • Time: Feb. 9, 2022, 8:08 p.m.
    Status: Resolved
    Update: This incident has been resolved. Our partner has restored service to normal levels so there is no need to manually update to Olive Helps v0.32.5 to fix the issue, but it still recommended to update to that version using the normal update process.
  • Time: Feb. 9, 2022, 5:26 p.m.
    Status: Identified
    Update: There is a new version of Olive Helps available (v0.32.5) that will get users past the login problem. If you are on Olive Helps version earlier than 0.32.2 then you should see an update message in the sidebar that will update you to this new version. If you are on version 0.32.2 or higher, then you MUST go download the new version to pick up the fix because the auto-update capability doesn't work in this version if you aren't logged in. Please go to the follow and download the correct version of Olive Helps for your operating system, and just replace your existing installation. https://oliveai.com/providers/helps - Go here to install the Olive Helps 0.32.5 update that will enable you to log in Also note that you will experience heavily degraded performance even with this version due to the ongoing issue with our partner's system. When you log in, it WILL take many seconds to complete. Please be patient and it will complete successfully. Once you are logged in, any loops you have installed should perform normally without degradation, but doing other things like browsing the loop library will still not provide an optimal experience.
  • Time: Feb. 9, 2022, 4:43 p.m.
    Status: Identified
    Update: We are still experiencing heavily degraded performance with anything that touches our Loop Library and our partner is investigating, and this is causing login problems. The updated ETA for the desktop application to be able to login again is now between 12:00 and 12:15 EST. You can expect another update from us in that time with instructions for installing the update.
  • Time: Feb. 9, 2022, 3:59 p.m.
    Status: Identified
    Update: Our partner is working on the performance degradation on their end, and we've also identified a fix to work around the issue from the Olive Helps application itself. This will require a hotfix version of the desktop application (which will be 0.32.4). Users who are on a version of Olive Helps earlier than 0.32.2 will see an update message when that becomes available (hopefully by 11:45 EST) and can update to that version to be able to login. Users on version 0.32.2 or higher who still aren't able to login will be able to go download the new version when it's available and install that over their existing installation. We will update this status when the new version is available or when we hear more information from our partner.
  • Time: Feb. 9, 2022, 3:27 p.m.
    Status: Investigating
    Update: All users are unable to login to Olive Helps because of a timeout caused by degraded performance with one of our back end third party components. We are working with them to address this and also investigating alternative solutions.

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Frequently Asked Questions - Olive AI

Is there a Olive AI outage?
The current status of Olive AI is: Systems Active
Where can I find the official status page of Olive AI?
The official status page for Olive AI is here
How can I get notified if Olive AI is down or experiencing an outage?
To get notified of any status changes to Olive AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Olive AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Olive AI do?
Our cloud-based software automates healthcare revenue cycle management, including authorizations, claims, and appeals, making it easier for healthcare providers.