Time: May 9, 2024, 3:16 a.m.

Status: Resolved

Update: This issue has been resolved by our upstream provider

Time: May 9, 2024, 1:41 a.m.

Status: Monitoring

Update: The issue with our upstream provider's Australia POP appears to be mitigated. We are continuing to monitor and will be working with our provider to determine a root cause.

Time: May 9, 2024, 1:26 a.m.

Status: Identified

Update: We've identified an issue with our upstream provider's Melbourne Australia POP which is resulting in access issues for some users in the Australia region. We will update this incident as soon as we have more information.

Time: May 16, 2024, 3:09 p.m.

Status: Postmortem

Update: **Title**: Some customer Service Bus Namespaces in the UK experienced timeouts and failures. **Impact:** At 11:42 UTC on 05/08/2024 customers may have experienced periodic errors in some Secret Server Cloud UK operations that relied on background processing. Distributed Engines may have also had errors connecting or retrieving messages. Mitigation was started at 14:25 UTC and fully resolved by 15:00 UTC on 05/08/2024. **Issue:** The UK azure region hosting secret server cloud UK had a platform issue with service buses. This caused some customer service buses to have an increased error rate or timeout when connecting. **Resolution:** Azure rolled back their update to an underlying service that had caused the error, at which point service buses became available again. **Action Items:** **To address this and prevent future occurrences:** Investigate possibilities for automatic regional failover or higher resiliency for customer service buses. **Incident Start Time:** 11:42 UTC - 05/08/2024 **Incident End Time:** 15:00 UTC - 05/08/2024.

Time: May 8, 2024, 3:18 p.m.

Status: Resolved

Update: The service bus issue has been resolved by Azure and all services are operating normally. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: May 8, 2024, 2:55 p.m.

Status: Identified

Update: We are currently monitoring a service degradation for Azure Service Bus in the UK. Currently we are not seeing any issues affecting customers but will post updates as events warrant. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: May 16, 2024, 3:09 p.m.

Status: Postmortem

Update: **Title**: Some customer Service Bus Namespaces in the UK experienced timeouts and failures. **Impact:** At 11:42 UTC on 05/08/2024 customers may have experienced periodic errors in some Secret Server Cloud UK operations that relied on background processing. Distributed Engines may have also had errors connecting or retrieving messages. Mitigation was started at 14:25 UTC and fully resolved by 15:00 UTC on 05/08/2024. **Issue:** The UK azure region hosting secret server cloud UK had a platform issue with service buses. This caused some customer service buses to have an increased error rate or timeout when connecting. **Resolution:** Azure rolled back their update to an underlying service that had caused the error, at which point service buses became available again. **Action Items:** **To address this and prevent future occurrences:** Investigate possibilities for automatic regional failover or higher resiliency for customer service buses. **Incident Start Time:** 11:42 UTC - 05/08/2024 **Incident End Time:** 15:00 UTC - 05/08/2024.

Time: May 8, 2024, 3:18 p.m.

Status: Resolved

Update: The service bus issue has been resolved by Azure and all services are operating normally. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: May 8, 2024, 2:55 p.m.

Status: Identified

Update: We are currently monitoring a service degradation for Azure Service Bus in the UK. Currently we are not seeing any issues affecting customers but will post updates as events warrant. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 10:47 p.m.

Status: Resolved

Update: We’re pleased to inform you that the incident has been resolved. All services are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 6:01 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results. We apologize for any inconvenience this may cause and appreciate your patience. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 5:50 p.m.

Status: Investigating

Update: We wanted to provide you with an update on the incident affecting the service(s) listed below. Our team has been working diligently to address the issue, and we have made significant progress. During the investigation, it appears that the issue is mainly confined to the US region. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 5:23 p.m.

Status: Identified

Update: We are currently experiencing service disruptions with the Delinea Platform. Users might encounter error banners upon logging into the platform, displaying a similar error: "Http failure response 401." A browser refresh may address this issue temporarily. We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 10:47 p.m.

Status: Resolved

Update: We’re pleased to inform you that the incident has been resolved. All services are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 6:01 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results. We apologize for any inconvenience this may cause and appreciate your patience. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 5:50 p.m.

Status: Investigating

Update: We wanted to provide you with an update on the incident affecting the service(s) listed below. Our team has been working diligently to address the issue, and we have made significant progress. During the investigation, it appears that the issue is mainly confined to the US region. We appreciate your continued patience and support as we work to fully restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Time: April 25, 2024, 5:23 p.m.

Status: Identified

Update: We are currently experiencing service disruptions with the Delinea Platform. Users might encounter error banners upon logging into the platform, displaying a similar error: "Http failure response 401." A browser refresh may address this issue temporarily. We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. For any questions or concerns, please reach out to our support team at https://support.delinea.com.