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Is there an OpenAI outage?

OpenAI status: Systems Active

Last checked: a minute ago

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OpenAI outages and incidents

Outage and incident data over the last 30 days for OpenAI.

There have been 4 outages or incidents for OpenAI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OpenAI

Outlogger tracks the status of these components for Xero:

API Active
ChatGPT Active
Labs Active
Playground Active
Component Status
API Active
ChatGPT Active
Labs Active
Playground Active

Latest OpenAI outages and incidents.

View the latest incidents for OpenAI and check for official updates:

Updates:

  • Time: Sept. 26, 2024, 6:18 p.m.
    Status: Resolved
    Update: Starting on Sep 16th at 9:33 AM PDT, some users experienced increased errors when accessing the Workspace Analytics tab for ChatGPT. As of Sep 25th at 10:06 PM PDT, the issue has been fully resolved, and service has been restored for all users. Our team will continue to monitor the system to ensure ongoing stability.
  • Time: Sept. 24, 2024, 4:15 p.m.
    Status: Monitoring
    Update: Service has been restored for most users, but a small group of accounts may still be experiencing issues. Our team is actively working on a fix to ensure full resolution.
  • Time: Sept. 21, 2024, 12:10 a.m.
    Status: Monitoring
    Update: We're actively investigating the issue. We’re working to ensure full service restoration and will continue to monitor closely.
  • Time: Sept. 19, 2024, 5:50 p.m.
    Status: Monitoring
    Update: We’ve made some progress, and you may notice intermittent recovery. However, pages might still not load consistently as the issue is being resolved. We’re actively working to restore full functionality.
  • Time: Sept. 18, 2024, 7:46 p.m.
    Status: Monitoring
    Update: We identified some issues and are continuing to work diligently to resolve the issue for the remaining users.
  • Time: Sept. 17, 2024, 8:23 p.m.
    Status: Monitoring
    Update: We have restored data for a portion of affected users and are continuing to work diligently to resolve the issue for the remaining users.
  • Time: Sept. 17, 2024, 11:24 a.m.
    Status: Monitoring
    Update: The Workspace Analytics tab should now be functioning as normal for ChatGPT Enterprise users. We're monitoring the situation.
  • Time: Sept. 16, 2024, 9:11 p.m.
    Status: Identified
    Update: A fix has been implemented and data processing is currently underway, and all affected data should be fully available within the next 10 hours.
  • Time: Sept. 16, 2024, 4:33 p.m.
    Status: Identified
    Update: The Workspace Analytics tab for ChatGPT Enterprise is currently not returning any data. We have identified the root cause and we're actively working on a fix.

Updates:

  • Time: Sept. 20, 2024, 7:25 p.m.
    Status: Postmortem
    Update: On September 16, 2024, between 8:39am to 8:50am PDT, all API traffic to [api.openapi.com](http://api.openapi.com) was blocked. We additionally saw new account creations and logins failing for OpenAI Platform and ChatGPT. The root cause was an erroneous update to a Web Application Firewall \(WAF\) rule which mistakenly blocked all traffic. The issue was detected immediately and after identifying the root cause, we reverted the offending change and temporarily froze subsequent updates to our WAF rules. We frequently make changes to our WAF rules to mitigate new threats or change internal configuration. These changes are all subject to our standard change management process which requires peer review of every change, and we recommend testing rules in "dry-run" mode before enforcing new rules. However, we had no mechanism in place to guarantee that all new rules were tested in dry-run mode before turning on enforcement. As part of the incident response, we have already implemented the following measures: To prevent incidents like this in the future, we have implemented controls to enforce that these rules are never turned to "block" without first testing them in dry-run mode regardless of the urgency. We know API outages impact our customers' products and business, and are committed to preventing such incidents in the future and improving our service reliability.
  • Time: Sept. 16, 2024, 4:15 p.m.
    Status: Resolved
    Update: From 08:39AM – 08:56AM PDT all API requests failed. We have fixed the issue and the API is fully operational. In the same window we also saw new account creations and logins failing for OpenAI Platform and ChatGPT. This issue is now resolved.
  • Time: Sept. 16, 2024, 3:59 p.m.
    Status: Monitoring
    Update: For a short period, users were being blocked from sending requests to our API. This issue has already been fixed and we're monitoring closely.

Updates:

  • Time: Sept. 15, 2024, 1:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2024, 2:19 p.m.
    Status: Investigating
    Update: We're currently investigating an issue preventing some users from accessing the Advanced Voice alpha for ChatGPT.

Updates:

  • Time: Sept. 14, 2024, 1:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2024, 1:02 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 14, 2024, 1:01 a.m.
    Status: Monitoring
    Update: Error rates have returned to normal. We are continuing to monitor for any further issues.
  • Time: Sept. 14, 2024, 12:48 a.m.
    Status: Investigating
    Update: We are currently investigating an issue causing increased error rates on the ChatCompletion API endpoint.

Updates:

  • Time: Sept. 12, 2024, 7:50 p.m.
    Status: Resolved
    Update: This incident should now be resolved.
  • Time: Sept. 12, 2024, 7:46 p.m.
    Status: Monitoring
    Update: We've deployed a fix and are monitoring to verify resolution.
  • Time: Sept. 12, 2024, 7:05 p.m.
    Status: Investigating
    Update: We continue to investigate this issue.
  • Time: Sept. 12, 2024, 5:51 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some users cannot login when initiated from their IdP.

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Frequently Asked Questions - OpenAI

Is there a OpenAI outage?
The current status of OpenAI is: Systems Active
Where can I find the official status page of OpenAI?
The official status page for OpenAI is here
How can I get notified if OpenAI is down or experiencing an outage?
To get notified of any status changes to OpenAI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of OpenAI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does OpenAI do?
The service aims to develop an artificial general intelligence that prioritizes safety and benefits for all of humanity.

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