Is there an Own Company outage?

Own Company status: Systems Active

Last checked: 7 minutes ago

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Own Company outages and incidents

Outage and incident data over the last 30 days for Own Company.

There have been 3 outages or incidents for Own Company in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Own Company

Outlogger tracks the status of these components for Xero:

Unified Login Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
CA1 Active
EU (emea1/emea2) Active
UK1 Active
US (app1/hipaa1/useast2) Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Component Status
Unified Login Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
CA1 Active
EU (emea1/emea2) Active
UK1 Active
US (app1/hipaa1/useast2) Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active

Latest Own Company outages and incidents.

View the latest incidents for Own Company and check for official updates:

Updates:

  • Time: March 21, 2024, 11:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2024, 11:22 a.m.
    Status: Monitoring
    Update: A fix has been implemented and confirmed, all affected services were restarted. We are currently monitoring to verify no issues remain.
  • Time: March 21, 2024, 10:56 a.m.
    Status: Identified
    Update: We have identified an issue causing backups to fail across several regions and are working on a fix.

Updates:

  • Time: March 17, 2024, 9:53 p.m.
    Status: Resolved
    Update: Account creation has been re-enabled, but may take up to 10 minutes.
  • Time: March 16, 2024, 7:01 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 16, 2024, 7 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 15, 2024, 8:34 p.m.
    Status: Identified
    Update: As a result of our continued investigation we are working with Microsoft Azure support on identifying the root cause of this issue.
  • Time: March 15, 2024, 3:57 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being created.
  • Time: March 15, 2024, 1:39 p.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: March 17, 2024, 9:41 a.m.
    Status: Resolved
    Update: Salesforce has resolved their incident on instance UM9. We have verified that orgs on this instance are backing up successfully. Clients that have orgs on instance UM9 are requested to re authenticate their services in order to re initiate the backup process.
  • Time: March 14, 2024, 1:30 p.m.
    Status: Identified
    Update: As a result of our investigation with Salesforce, Salesforce has identified and raised an incident. The status of Salesforce's incident can be tracked here: https://status.salesforce.com/incidents/12405 Once the Salesforce incident is concluded, we will reassess this condition and share updates.
  • Time: March 13, 2024, 12:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where customers that have Salesforce orgs on instance UM9 are failing to backup and presented with a message to re authenticate their service. We are working with Salesforce support on identifying the root cause of this condition.

Updates:

  • Time: March 14, 2024, 1:32 p.m.
    Status: Resolved
    Update: This incident has been resolved. The missing events were updated with a retroactive date of the initial log date and time.
  • Time: March 11, 2024, 3:02 p.m.
    Status: Identified
    Update: Our monitoring has identified that a minimal subset of customers experienced a delay in specific audit log events presented in the app between January 7 to January 28, 2024 on all regions, and in addition on AU4, UK1 and CA4 regions between February 14 to March 3, 2024. These missing events will be updated by March 15 with a retroactive date of the initial log date and time.

Updates:

  • Time: March 8, 2024, 7:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 7, 2024, 10:14 p.m.
    Status: Monitoring
    Update: The issue is mitigated we will continue actively monitoring the status of our system.
  • Time: March 7, 2024, 8:03 p.m.
    Status: Investigating
    Update: We are currently investigating performance degradation on app1. Users are reporting slowness and an inability to login.

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Frequently Asked Questions - Own Company

Is there a Own Company outage?
The current status of Own Company is: Systems Active
Where can I find the official status page of Own Company?
The official status page for Own Company is here
How can I get notified if Own Company is down or experiencing an outage?
To get notified of any status changes to Own Company, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Own Company every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Own Company do?
Own provides automated backups and easy recovery to prevent loss of important data and metadata.

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