Is there an Own Company outage?

Own Company status: Systems Active

Last checked: 7 minutes ago

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Own Company outages and incidents

Outage and incident data over the last 30 days for Own Company.

There have been 3 outages or incidents for Own Company in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Own Company

Outlogger tracks the status of these components for Xero:

Unified Login Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
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Archiving Jobs Active
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Archiving Jobs Active
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Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
Archiving Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
CA1 Active
EU (emea1/emea2) Active
UK1 Active
US (app1/hipaa1/useast2) Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Component Status
Unified Login Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
Active
Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
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Archiving Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
CA1 Active
EU (emea1/emea2) Active
UK1 Active
US (app1/hipaa1/useast2) Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active
Active
API Access Active
Automatic Backups Active
Jobs Active
User Access Active

Latest Own Company outages and incidents.

View the latest incidents for Own Company and check for official updates:

Updates:

  • Time: Jan. 21, 2024, 11:59 a.m.
    Status: Resolved
    Update: The incident on Azure's side has been resolved. We have restarted all affected backups, this incident is now resolved.
  • Time: Jan. 21, 2024, 8:04 a.m.
    Status: Identified
    Update: The issue has been identified, the backups are failing due to an outage in Azure ARM. We are currently monitoring and working with Azure's team. Once the incident on Azure's side is resolved, we will restart all failed backups. https://azure.status.microsoft/en-us/status
  • Time: Jan. 21, 2024, 6:44 a.m.
    Status: Investigating
    Update: We are currently investigating an issue where backups are failing on the EMEA4 region.

Updates:

  • Time: Jan. 22, 2024, 6:58 p.m.
    Status: Resolved
    Update: Update: After investigating the newly identified objects, we have concluded they are causing no major issues. If you are experiencing any problems with the following objects, please reach out to our the Support team: PendingOrderSummary, ForecastingItemPivot, ActionPlanTemplateItemValue Salesforce Recover: We will continue to work with Salesforce on the known issue regarding the "Object Related Urls" Object. Until then we will keep it excluded from all backups.
  • Time: Jan. 15, 2024, 6:42 p.m.
    Status: Monitoring
    Update: Salesforce Recover: The issue is with one problematic field - ParentId in the "Object Related Urls" Object. To bypass the issue it has been excluded from all backups and we are monitoring. Sandbox Seeding/ Accelerate: The "Object Related Urls" Object has been excluded from Seeding and Anonymize. We have identified 3 additional objects with the same issue: PendingOrderSummary, ForecastingItemPivot, ActionPlanTemplateItemValue We will continue to communicate with Salesforce to Identify the root cause and mitigate.
  • Time: Jan. 10, 2024, 9:09 a.m.
    Status: Identified
    Update: The discovered issue with Archive for Salesforce due to Spring '24 release is now resolved. We are continuing to monitor the Salesforce Recover and Sandbox Seeding - Sandboxes Data services issues where the "Object Related Urls" object is failing to backup/seed. We are in close contact with Salesforce to remediate these issues.
  • Time: Jan. 8, 2024, 9:35 p.m.
    Status: Identified
    Update: Due to the latest Salesforce release - Spring '24, we've discovered two issues so far - 1. Archive for Salesforce - Customers attempting to install or upgrade Archive package on a Sandbox updated to Spring '24 instance will likely fail. 2. Salesforce Recover and Sandbox Seeding - Sandboxes Data services - The "Object Related Urls" object is failing to backup and returning error "Salesforce Error: UNKNOWN_EXCEPTION An unexpected error occurred." We are in close contact with Salesforce to remediate these issues.

Updates:

  • Time: Jan. 8, 2024, 6:06 p.m.
    Status: Resolved
    Update: A fix was deployed and verified. This incident is resolved.
  • Time: Jan. 8, 2024, 2:52 p.m.
    Status: Identified
    Update: We have identified an issue causing scheduled backup exports to sometimes fail. We are currently testing a hotfix. The temporary workaround for this issue is to click on "edit" for your S3 endpoint and saving it.

Updates:

  • Time: Jan. 8, 2024, 11:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 7, 2024, 4:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 7, 2024, 4:03 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 6, 2023, 2:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 6, 2023, 12:49 p.m.
    Status: Identified
    Update: We have identified an issue causing a Sandbox Seeding outage in USGOV2. We are currently working on a fix. All current seeding jobs are not impacted.

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Frequently Asked Questions - Own Company

Is there a Own Company outage?
The current status of Own Company is: Systems Active
Where can I find the official status page of Own Company?
The official status page for Own Company is here
How can I get notified if Own Company is down or experiencing an outage?
To get notified of any status changes to Own Company, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Own Company every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Own Company do?
Own provides automated backups and easy recovery to prevent loss of important data and metadata.

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