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Outage and incident data over the last 30 days for Pantheon Operations.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
Autopilot | Active |
Billing Operations | Active |
Customer Sites | Active |
Dashboard | Active |
Front-End Sites | Active |
Git | Active |
Global CDN | Active |
Site Certificate Provisioning | Active |
Spinup Operations | Active |
Support Chat | Active |
Support Tickets | Active |
Terminus Operations | Active |
Workflow Operations | Active |
View the latest incidents for Pantheon Operations and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: July 13, 2024, 7:30 p.m.
Description: On July 8th, 2024 at 18:30 UTC, Pantheon Engineering received reports that customers trying to visit their websites encountered a "Connection Failure" message. This was caused by infrastructure issues with Pantheon’s CDN provider due to an unusually high number of simultaneous deployments. This affected customers who were trying to access sites through the CDN’s Newark, New Jersey POP \(Point of Presence\). During the incident, the sites remained available and accessible through all other PoPs. Maintaining site availability is Pantheon’s top-most priority, and we remain committed to sustaining the trust you demonstrated when choosing Pantheon. We apologize for the impact caused to our customers. We are taking measures to improve our monitoring and alerting of similar issues in the future and remain committed to providing reliable and secure hosting services.
Status: Postmortem
Impact: Major | Started At: July 8, 2024, 7:23 p.m.
Description: Pantheon has successfully applied all necessary remediations to address CVE-2024-6387. We have thoroughly investigated and have not observed any impact on our customers due to this vulnerability. No action is needed by customers at this point. We remain committed to maintaining the highest level of security and will continue to monitor the situation closely.
Status: Resolved
Impact: None | Started At: July 2, 2024, 10:34 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 20, 2024, 6:20 p.m.
Description: We are resolving this incident as the system has remained stable for more than three hours, and we are returning to normal level of monitoring.
Status: Resolved
Impact: Minor | Started At: June 5, 2024, 4:11 p.m.
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