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Is there an Pantheon Operations outage?

Pantheon Operations status: Systems Active

Last checked: 11 minutes ago

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Pantheon Operations outages and incidents

Outage and incident data over the last 30 days for Pantheon Operations.

There have been 0 outages or incidents for Pantheon Operations in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Pantheon Operations

Outlogger tracks the status of these components for Xero:

Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active
Component Status
Autopilot Active
Billing Operations Active
Customer Sites Active
Dashboard Active
Front-End Sites Active
Git Active
Global CDN Active
Site Certificate Provisioning Active
Spinup Operations Active
Support Chat Active
Support Tickets Active
Terminus Operations Active
Workflow Operations Active

Latest Pantheon Operations outages and incidents.

View the latest incidents for Pantheon Operations and check for official updates:

Updates:

  • Time: July 16, 2024, 12:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2024, 5:51 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are continuing to monitor the result for another 6 hours.
  • Time: July 15, 2024, 10:52 p.m.
    Status: Investigating
    Update: Our Engineering team is actively working on identifying the cause of this issue. If you encounter any SFTP-related problems with your sites, please contact Support for assistance. We will provide updates in around 6 hours or as soon as we have more information available.
  • Time: July 15, 2024, 1:34 p.m.
    Status: Investigating
    Update: We are actively investigating the issue and will provide an update within the next 6 hours, or sooner if more information becomes available. For immediate assistance, please reach out to our support team via chat. We appreciate your patience and understanding.
  • Time: July 15, 2024, 7:33 a.m.
    Status: Investigating
    Update: We are currently investigating the issue and will provide an update within the next 6 hours or sooner as soon as more information becomes available. For urgent assistance, please reach out to support via chat.
  • Time: July 15, 2024, 1:44 a.m.
    Status: Investigating
    Update: Our team is actively investigating the issue. We will update you within the next 6 hours or as soon as we have more information. For urgent matters, please contact support via chat.
  • Time: July 14, 2024, 7:53 p.m.
    Status: Investigating
    Update: Our dedicated team of Engineers are continuing to investigate this issue. We'll provide an update within the next 6 hours, or as soon as we have more details. For urgent issues, please contact support by opening a support chat.
  • Time: July 14, 2024, 1:32 p.m.
    Status: Investigating
    Update: Our team of dedicated engineers is diligently investigating the issue. We aim to provide an update within the next 6 hours. Should you require immediate assistance, please initiate a support chat with our team.
  • Time: July 14, 2024, 7:34 a.m.
    Status: Investigating
    Update: Our team of dedicated engineers is actively investigating this issue. We will provide an update within the next 6 hours. For immediate assistance, please open a support chat with our support team.
  • Time: July 14, 2024, 1:32 a.m.
    Status: Investigating
    Update: Our dedicated team of Engineers are continuing to investigate this issue. We'll provide an update within the next 6 hours, or as soon as we have more details. For urgent issues, please contact support by opening a support chat.
  • Time: July 13, 2024, 7:30 p.m.
    Status: Investigating
    Update: We have detected elevated reports for the Dashboard related to SFTP development mode. These may manifest as the dashboard not reflecting changes when updating code via SFTP. While we are investigating the issue, we recommend using Terminus env:commit as a workaround: https://docs.pantheon.io/terminus/commands/env-commit If using Terminus is not possible, you may use Git mode to commit the code, otherwise please reach out to support.

Updates:

  • Time: July 13, 2024, 12:53 a.m.
    Status: Postmortem
    Update: On July 8th, 2024 at 18:30 UTC, Pantheon Engineering received reports that customers trying to visit their websites encountered a "Connection Failure" message. This was caused by infrastructure issues with Pantheon’s CDN provider due to an unusually high number of simultaneous deployments. This affected customers who were trying to access sites through the CDN’s Newark, New Jersey POP \(Point of Presence\). During the incident, the sites remained available and accessible through all other PoPs. Maintaining site availability is Pantheon’s top-most priority, and we remain committed to sustaining the trust you demonstrated when choosing Pantheon. We apologize for the impact caused to our customers. We are taking measures to improve our monitoring and alerting of similar issues in the future and remain committed to providing reliable and secure hosting services.
  • Time: July 8, 2024, 7:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2024, 7:23 p.m.
    Status: Investigating
    Update: We have been alerted to issues with sites showing "Connection Failure" which is isolated to traffic flowing through our CDN partner’s Newark, NJ, data center. Affected environments should see a "Connection Failure" when accessing their sites. If you need immediate assistance, please open a support chat or submit a ticket with our support team. Thank you for your patience!

Updates:

  • Time: July 5, 2024, 6:57 p.m.
    Status: Resolved
    Update: Pantheon has successfully applied all necessary remediations to address CVE-2024-6387. We have thoroughly investigated and have not observed any impact on our customers due to this vulnerability. No action is needed by customers at this point. We remain committed to maintaining the highest level of security and will continue to monitor the situation closely.
  • Time: July 2, 2024, 10:34 p.m.
    Status: Investigating
    Update: Pantheon is aware of the recent vulnerabilities reported in CVE-2024-6387. We have already initiated efforts to mitigate this issue. We have not observed any impact on our customers due to this vulnerability. We are committed to maintaining the highest level of security and will continue to monitor closely. Thank you for your continued trust in our services.

Updates:

  • Time: June 20, 2024, 10:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 20, 2024, 9:45 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any recent reports of related issues.
  • Time: June 20, 2024, 8:47 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues. Please get in touch with Support if your sites are still experiencing 504 errors and workflow issues. We will provide an update in approximately 30 minutes to an hour or as soon as more information becomes available.
  • Time: June 20, 2024, 7:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and the affected sites are now stable.
  • Time: June 20, 2024, 7:12 p.m.
    Status: Identified
    Update: The issue has been identified and we have implemented a remediation plan for affected sites. If you experience 504 errors or encounter failed workflows on your sites, please contact Support. We will provide an update in approximately 30 minutes or as soon as more information becomes available.
  • Time: June 20, 2024, 6:20 p.m.
    Status: Investigating
    Update: Internal monitoring has detected elevated issues site availability on the platform showing 504 and 502 errors. There are also elevated workflow errors on the platform. We are actively investigating this at the highest priority and will update as soon as we have more information.

Updates:

  • Time: June 5, 2024, 9:01 p.m.
    Status: Resolved
    Update: We are resolving this incident as the system has remained stable for more than three hours, and we are returning to normal level of monitoring.
  • Time: June 5, 2024, 8:05 p.m.
    Status: Monitoring
    Update: We are continuously engaged in active monitoring.
  • Time: June 5, 2024, 7:03 p.m.
    Status: Monitoring
    Update: The system has maintained stability for the last hour, and we are actively monitoring its performance.
  • Time: June 5, 2024, 6:09 p.m.
    Status: Investigating
    Update: We have observed another short spike in error rates and are continuing to investigate.
  • Time: June 5, 2024, 5:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 5, 2024, 4:11 p.m.
    Status: Investigating
    Update: We are monitoring intermittent elevated error rates and timeouts on the Dashboard. These may manifest as slow page loads and failed logins. If you have an urgent issue and are unable to reach support chat, please contact support via helpdesk@pantheon.io

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Frequently Asked Questions - Pantheon Operations

Is there a Pantheon Operations outage?
The current status of Pantheon Operations is: Systems Active
Where can I find the official status page of Pantheon Operations?
The official status page for Pantheon Operations is here
How can I get notified if Pantheon Operations is down or experiencing an outage?
To get notified of any status changes to Pantheon Operations, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Pantheon Operations every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Pantheon Operations do?
Pantheon is a WebOps platform that enables teams to create, host, and manage websites with speed and agility, meeting all business requirements.