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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 21 seconds ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 1 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Sept. 27, 2024, 2:55 a.m.
    Status: Resolved
    Update: Our upstream vendor has confirmed they have mitigated the issue leading to increased declines. We can confirm payments are processing as expected.
  • Time: Sept. 27, 2024, 2:51 a.m.
    Status: Investigating
    Update: We are investigating an issue with an upstream vendor that is leading to an increase in declined payments. At this time, it appears to only be impacting terminal payments. We will provide additional updates as they become available.

Updates:

  • Time: Sept. 12, 2024, 10:03 p.m.
    Status: Resolved
    Update: This is a Waystar Proactive Alert to notify you of a resolution to an outage that may impact your account. Reason for Notice: Maintenance has been completed. All transactions should process as expected. Action Required by Client: None. We apologize for any inconvenience this has caused in your daily workflow. If you have additional questions please open a case in Waystar's Support and Training Center.
  • Time: Sept. 12, 2024, 9:48 p.m.
    Status: Identified
    Update: This is a Waystar Proactive Alert to notify you of an outage or Waystar defect that may impact your account. Reason for Notice: Waystar is doing proactive maintenance that will prevent some Payment transactions from processing. This specific incident is primarily impacting clients that are using using HL7 messages. Action Taken by Waystar: This outage due to maintenance should last approximately 20 to 30 minutes. We will notify you when the system is back up and running normally. Action Required by Client: None at this time. We apologize for any inconvenience this has caused in your daily workflow. You may follow this page for updates. If you have additional questions please open a case in Waystar's Support and Training Center.

Updates:

  • Time: Aug. 30, 2024, 1:30 p.m.
    Status: Resolved
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue.
  • Time: Aug. 30, 2024, 1:10 p.m.
    Status: Monitoring
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue, and will continue to monitor. There may be residual slowness, but this should clear shortly.
  • Time: Aug. 30, 2024, 1:04 p.m.
    Status: Investigating
    Update: We are aware that some users might see the "Loading" Screen appear for longer than anticipated or slowness while navigating. We are working to fix this issue.

Updates:

  • Time: Aug. 8, 2024, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you continue to have trouble logging in, please logout and attempt to log back in. If this does not resolve the issue, please submit a support case through our Support and Training Center.
  • Time: Aug. 8, 2024, 6:42 p.m.
    Status: Monitoring
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information and has applied a fix. Users should now be able to log in with no issue. We will continue to monitor the situation.
  • Time: Aug. 8, 2024, 6:19 p.m.
    Status: Identified
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information. They are working to apply a fix. Some users are now able to access the system fully, but others may not be. We continue to work on this, and will provide updates as they become available.
  • Time: Aug. 8, 2024, 6:07 p.m.
    Status: Identified
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information. They are working to apply a fix. We will provide updates as they become available.
  • Time: Aug. 8, 2024, 5:49 p.m.
    Status: Investigating
    Update: We are currently investigating users getting reports of an "Unauthorized User" or other error messages when trying to navigate the Waystar platform.

Updates:

  • Time: Aug. 5, 2024, 5:50 p.m.
    Status: Resolved
    Update: From 1:10-1:35 PM EDT our upstream vendor experienced connectivity issues that lead to an increase in declined for payments taken on ipp320 and isc250 devices. Other devices were not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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