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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 2 seconds ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Aug. 30, 2024, 1:30 p.m.
    Status: Resolved
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue.
  • Time: Aug. 30, 2024, 1:10 p.m.
    Status: Monitoring
    Update: We identified the cause of the slow navigation and loading screens appearing. We have mitigated the issue, and will continue to monitor. There may be residual slowness, but this should clear shortly.
  • Time: Aug. 30, 2024, 1:04 p.m.
    Status: Investigating
    Update: We are aware that some users might see the "Loading" Screen appear for longer than anticipated or slowness while navigating. We are working to fix this issue.

Updates:

  • Time: Aug. 8, 2024, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you continue to have trouble logging in, please logout and attempt to log back in. If this does not resolve the issue, please submit a support case through our Support and Training Center.
  • Time: Aug. 8, 2024, 6:42 p.m.
    Status: Monitoring
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information and has applied a fix. Users should now be able to log in with no issue. We will continue to monitor the situation.
  • Time: Aug. 8, 2024, 6:19 p.m.
    Status: Identified
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information. They are working to apply a fix. Some users are now able to access the system fully, but others may not be. We continue to work on this, and will provide updates as they become available.
  • Time: Aug. 8, 2024, 6:07 p.m.
    Status: Identified
    Update: Our team has identified the issue causing users to see "Unauthorized User" messages or see limited information. They are working to apply a fix. We will provide updates as they become available.
  • Time: Aug. 8, 2024, 5:49 p.m.
    Status: Investigating
    Update: We are currently investigating users getting reports of an "Unauthorized User" or other error messages when trying to navigate the Waystar platform.

Updates:

  • Time: Aug. 5, 2024, 5:50 p.m.
    Status: Resolved
    Update: From 1:10-1:35 PM EDT our upstream vendor experienced connectivity issues that lead to an increase in declined for payments taken on ipp320 and isc250 devices. Other devices were not impacted.

Updates:

  • Time: July 20, 2024, 1:08 a.m.
    Status: Resolved
    Update: We are receiving Daily Balance Update (DBU) and Statement files as expected. We have started seeing success with our confirmation emails.
  • Time: July 19, 2024, 8:07 p.m.
    Status: Monitoring
    Update: We are receiving Daily Balance Update (DBU) and Statement files as expected. We have started seeing success with our confirmation emails. We will continue to monitor and provide updates.
  • Time: July 19, 2024, 4:15 p.m.
    Status: Investigating
    Update: We are receiving Daily Balance Update (DBU) and Statement files as expected. However, we are seeing that there is a delay in confirmation and print total emails. We are working to get these messages out as soon as possible.

Updates:

  • Time: July 10, 2024, 6:58 p.m.
    Status: Resolved
    Update: Our team has identified the cause of the error message and has applied a fix. As of 14:21 EDT we are no longer seeing error messages when attempting payments
  • Time: July 10, 2024, 6:32 p.m.
    Status: Monitoring
    Update: Our team has identified the cause of the error message and has applied a fix. As of 14:21 EDT we are no longer seeing error messages when attempting payments
  • Time: July 10, 2024, 6:32 p.m.
    Status: Monitoring
    Update: Our team has identified the cause of the error message and has applied a fix. As of 14:21 EDT we are no longer seeing error messages when attempting payments
  • Time: July 10, 2024, 5:26 p.m.
    Status: Identified
    Update: We have identified what is causing errors or blank screens when users are attempting payments. We have also identified that it is not currently impacting all payments. Our team is continuing to work to mitigate the issue. We will provide updates as we have them.
  • Time: July 10, 2024, 5:26 p.m.
    Status: Identified
    Update: We have identified what is causing errors or blank screens when users are attempting payments. We have also identified that it is not currently impacting all payments. Our team is continuing to work to mitigate the issue. We will provide updates as we have them.
  • Time: July 10, 2024, 5:04 p.m.
    Status: Identified
    Update: We have identified what is causing reports when users are attempting payments. Our team is currently working to mitigate the issue.
  • Time: July 10, 2024, 5:04 p.m.
    Status: Identified
    Update: We have identified what is causing reports when users are attempting payments. Our team is currently working to mitigate the issue.
  • Time: July 10, 2024, 4:41 p.m.
    Status: Investigating
    Update: We are investigating reports that users are getting errors or hanging screens when processing payments. Some users report an error message reading "An error occurred while allocating payment". We are working to identify and mitigate the issue.
  • Time: July 10, 2024, 4:41 p.m.
    Status: Investigating
    Update: We are investigating reports that users are getting errors or hanging screens when processing payments. Some users report an error message reading "An error occurred while allocating payment". We are working to identify and mitigate the issue.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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