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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 7 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: April 4, 2024, 8:28 p.m.
    Status: Resolved
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We encourage users to power cycle their devices.
  • Time: April 4, 2024, 5:53 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 5:05 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 4:56 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 4:33 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue and will provide additional updates as we have them. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:58 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue and will provide additional updates as we have them. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:38 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:17 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 2:58 p.m.
    Status: Identified
    Update: We have identified an issue with out upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 2:35 p.m.
    Status: Identified
    Update: We have identified an issue with out upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are engaging with them while they work to apply mitigation. Web Entry, PatientWallet and other terminal brands are not impacted at this time.
  • Time: April 4, 2024, 2:31 p.m.
    Status: Investigating
    Update: We are investigating an increase of errors on Pax and Ingenico Telium devices. We are working with our upstream vendors to identify the issue and apply mitigation.

Updates:

  • Time: April 4, 2024, 8:28 p.m.
    Status: Resolved
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We encourage users to power cycle their devices.
  • Time: April 4, 2024, 5:53 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 5:05 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 4:56 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the source of the issue causing Pax Terminals to show an error message. We are awaiting final confirmation of resolution, and encourage users to power cycle their devices. We will provide updates as they become available. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 4:33 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue and will provide additional updates as we have them. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:58 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue and will provide additional updates as we have them. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:38 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 3:17 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 2:58 p.m.
    Status: Identified
    Update: We have identified an issue with out upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are continuing to engage with them while they work to resolve the issue. Web Entry, PatientWallet and Ingenico/Lane payments are not impacted at this time
  • Time: April 4, 2024, 2:35 p.m.
    Status: Identified
    Update: We have identified an issue with out upstream vendor which has caused all of our Pax devices to appear offline and/or throw error messages. We are engaging with them while they work to apply mitigation. Web Entry, PatientWallet and other terminal brands are not impacted at this time.
  • Time: April 4, 2024, 2:31 p.m.
    Status: Investigating
    Update: We are investigating an increase of errors on Pax and Ingenico Telium devices. We are working with our upstream vendors to identify the issue and apply mitigation.

Updates:

  • Time: March 27, 2024, 6:14 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor to apply a fix to the increase in declined transactions. Payment decline rates have retuned to normal.
  • Time: March 27, 2024, 5:51 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. We are working with them to mitigate the issue. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 5:17 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. We are working with them to mitigate the issue. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 4:56 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 4:49 p.m.
    Status: Investigating
    Update: We are currently investigating an increase in declined payments utilizing PatientWallet, IVR and Web Entry Payments. Terminal Payments are not impacted at this time.

Updates:

  • Time: March 27, 2024, 6:14 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor to apply a fix to the increase in declined transactions. Payment decline rates have retuned to normal.
  • Time: March 27, 2024, 5:51 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. We are working with them to mitigate the issue. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 5:17 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. We are working with them to mitigate the issue. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 4:56 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor which is causing an increase in declined payments. Currently this is impacting Web Entry, IVR and PatientWallet payments. Additionally, payments taken via integrations are impacted. We will provide updates as they become available.
  • Time: March 27, 2024, 4:49 p.m.
    Status: Investigating
    Update: We are currently investigating an increase in declined payments utilizing PatientWallet, IVR and Web Entry Payments. Terminal Payments are not impacted at this time.

Updates:

  • Time: Feb. 2, 2024, 5:59 p.m.
    Status: Resolved
    Update: Our upstream vendor has confirmed a fix has been applied. We are seeing declined transactions return to normal levels.
  • Time: Feb. 2, 2024, 5:59 p.m.
    Status: Resolved
    Update: Our upstream vendor has confirmed a fix has been applied. We are seeing declined transactions return to normal levels.
  • Time: Feb. 2, 2024, 5:23 p.m.
    Status: Monitoring
    Update: Our upstream vendor has confirmed a fix has been applied. We are seeing declined transactions return to normal levels. We will continue to monitor the situation.
  • Time: Feb. 2, 2024, 5:23 p.m.
    Status: Monitoring
    Update: Our upstream vendor has confirmed a fix has been applied. We are seeing declined transactions return to normal levels. We will continue to monitor the situation.
  • Time: Feb. 2, 2024, 5:08 p.m.
    Status: Identified
    Update: We are aware of an issue with our upstream vendor that is causing an increase in declined transactions on our Ingenico Telium Devices (iPP320 and iSC250) devices. Pax and Lane Devices are not impacted. PatientWallet, IVR and Mobile Pay payments are also not impacted.
  • Time: Feb. 2, 2024, 5:08 p.m.
    Status: Identified
    Update: We are aware of an issue with our upstream vendor that is causing an increase in declined transactions on our Ingenico Telium Devices (iPP320 and iSC250) devices. Pax and Lane Devices are not impacted. PatientWallet, IVR and Mobile Pay payments are also not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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