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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 9 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Jan. 24, 2024, 10:06 p.m.
    Status: Resolved
    Update: We have identified an issue with our upstream vendor which caused an increase in Timeouts and communication errors . Our monitoring shows that transactions have returned to normal. if you have an impacted Pax device, please restart the device and reconnect.
  • Time: Jan. 24, 2024, 9:30 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor which caused an increase in Timeouts and communication errors . Our monitoring shows that transactions have returned to normal. if you have an impacted Pax device, please restart the device and reconnect. Lane and Ingenico Devices, Internet Cashier Payments and Patient Wallet payments are not impacted.
  • Time: Jan. 24, 2024, 9:23 p.m.
    Status: Investigating
    Update: We are currently investigating reports that Pax devices are timing out or experiencing an increase in declined transactions. This seems to be isolated to Pax devices using our Integrated Epic framework. We advise restarting the devices and trying again. Lane and Ingenico Devices, Internet Cashier Payments and Patient Wallet payments are not impacted.

Updates:

  • Time: Jan. 24, 2024, 10:06 p.m.
    Status: Resolved
    Update: We have identified an issue with our upstream vendor which caused an increase in Timeouts and communication errors . Our monitoring shows that transactions have returned to normal. if you have an impacted Pax device, please restart the device and reconnect.
  • Time: Jan. 24, 2024, 9:30 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor which caused an increase in Timeouts and communication errors . Our monitoring shows that transactions have returned to normal. if you have an impacted Pax device, please restart the device and reconnect. Lane and Ingenico Devices, Internet Cashier Payments and Patient Wallet payments are not impacted.
  • Time: Jan. 24, 2024, 9:23 p.m.
    Status: Investigating
    Update: We are currently investigating reports that Pax devices are timing out or experiencing an increase in declined transactions. This seems to be isolated to Pax devices using our Integrated Epic framework. We advise restarting the devices and trying again. Lane and Ingenico Devices, Internet Cashier Payments and Patient Wallet payments are not impacted.

Updates:

  • Time: Jan. 13, 2024, 8:06 p.m.
    Status: Resolved
    Update: Our upstream vendor has identified the issue causing transaction issues and has applied a fix. We also recommend restarting Pax devices before attempting to process payments. We will continue to monitor the issue and provide updates as they become available.
  • Time: Jan. 13, 2024, 7:45 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the issue causing transaction issues and has applied a fix. If your device was showing a connection error, we recommend rebooting it. We will continue to monitor the issue and provide updates as they become available.
  • Time: Jan. 13, 2024, 7:17 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:57 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:35 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:14 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 5:50 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 5:35 p.m.
    Status: Identified
    Update: We are currently experiencing issues with one of our Third Party vendors, which is leading to payments not completing or devices showing in an offline status. We believe at this time it is limited to only Pax Devices. We are actively working with our upstream vendor to confirm and mitigate. We will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 4:47 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is leading to paymens not completing or devices showing in an offline status. We believe at this time it is limited to only Pax Devices. We are actively working with our upstream vendor to confirm and mitigate. We will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:53 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:31 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:10 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 2:47 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: Jan. 13, 2024, 8:06 p.m.
    Status: Resolved
    Update: Our upstream vendor has identified the issue causing transaction issues and has applied a fix. We also recommend restarting Pax devices before attempting to process payments. We will continue to monitor the issue and provide updates as they become available.
  • Time: Jan. 13, 2024, 7:45 p.m.
    Status: Monitoring
    Update: Our upstream vendor has identified the issue causing transaction issues and has applied a fix. If your device was showing a connection error, we recommend rebooting it. We will continue to monitor the issue and provide updates as they become available.
  • Time: Jan. 13, 2024, 7:17 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:57 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:35 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 6:14 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 5:50 p.m.
    Status: Identified
    Update: Our upstream vendor has identified the cause of this issue and is working to resolve it. We are actively working on this issue with them to identify mitigation steps. We have confirmed that this is related to payments taken on Pax devices (a920 and a80) but the issue might also cause Ingenico Terminals (250 and 320) to show a "Missing Gateway endpoints" error. We will provide additional updates as they become available.
  • Time: Jan. 13, 2024, 5:35 p.m.
    Status: Identified
    Update: We are currently experiencing issues with one of our Third Party vendors, which is leading to payments not completing or devices showing in an offline status. We believe at this time it is limited to only Pax Devices. We are actively working with our upstream vendor to confirm and mitigate. We will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 4:47 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is leading to paymens not completing or devices showing in an offline status. We believe at this time it is limited to only Pax Devices. We are actively working with our upstream vendor to confirm and mitigate. We will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:53 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:31 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 3:10 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: Jan. 13, 2024, 2:47 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing using PAX A80 and PAX A920 devices. All other devices should be unaffected and operational. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: Jan. 11, 2024, 2:53 a.m.
    Status: Resolved
    Update: Our vendor identified the issue causing phone call issues and has applied a fix. Phones are now functioning normally.
  • Time: Jan. 11, 2024, 2:53 a.m.
    Status: Resolved
    Update: Our vendor identified the issue causing phone call issues and has applied a fix. Phones are now functioning normally.
  • Time: Jan. 11, 2024, 12:08 a.m.
    Status: Investigating
    Update: We are currently investigating a problem with our phone system that is preventing us from accepting calls. In the meantime, if you need assistance, please open a case by emailing [email protected].
  • Time: Jan. 11, 2024, 12:08 a.m.
    Status: Investigating
    Update: We are currently investigating a problem with our phone system that is preventing us from accepting calls. In the meantime, if you need assistance, please open a case by emailing [email protected].

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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