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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 3 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Jan. 8, 2024, 10:48 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor to identify the increase in declines. Declined payments have returned to normal levels.
  • Time: Jan. 8, 2024, 10:22 p.m.
    Status: Monitoring
    Update: We have worked with our upstream vendor to identify the increase in declines. While we are seeing a smaller percentage of payments decline, we will continue to monitor and provide updates here.
  • Time: Jan. 8, 2024, 10 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them,
  • Time: Jan. 8, 2024, 9:11 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them,
  • Time: Jan. 8, 2024, 8:24 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them
  • Time: Jan. 8, 2024, 8:10 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Web Entry, PatientWallet and IVR payments are not impacted.

Updates:

  • Time: Jan. 8, 2024, 10:48 p.m.
    Status: Resolved
    Update: We have worked with our upstream vendor to identify the increase in declines. Declined payments have returned to normal levels.
  • Time: Jan. 8, 2024, 10:22 p.m.
    Status: Monitoring
    Update: We have worked with our upstream vendor to identify the increase in declines. While we are seeing a smaller percentage of payments decline, we will continue to monitor and provide updates here.
  • Time: Jan. 8, 2024, 10 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them,
  • Time: Jan. 8, 2024, 9:11 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them,
  • Time: Jan. 8, 2024, 8:24 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Currently a majority of the declines are from our Ingenico/Telium line of devices. Payments taken on Pax and Lane devices do not appear to be impacted. Web Entry, PatientWallet and IVR payments are not impacted. We will continue to provide updates as we have them
  • Time: Jan. 8, 2024, 8:10 p.m.
    Status: Investigating
    Update: We are currently investigating reports of increased declines on EMV Terminal Payments. Web Entry, PatientWallet and IVR payments are not impacted.

Updates:

  • Time: Dec. 6, 2023, 10:29 p.m.
    Status: Resolved
    Update: We have corrected the issue causing "Invalid User Name/Password" messaging when attempting to connect via SFTP. we are seeing users are able to log in successfully and files are moving.
  • Time: Dec. 6, 2023, 9:49 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and have engaged escalated support for this issue. We will provide additional updates as we have them.
  • Time: Dec. 6, 2023, 9:20 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provide updates as we have them
  • Time: Dec. 6, 2023, 8:43 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provider updates as we have them
  • Time: Dec. 6, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provider updates as we have them
  • Time: Dec. 6, 2023, 7:46 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are investigating and will provider updates as we have them

Updates:

  • Time: Dec. 6, 2023, 10:29 p.m.
    Status: Resolved
    Update: We have corrected the issue causing "Invalid User Name/Password" messaging when attempting to connect via SFTP. we are seeing users are able to log in successfully and files are moving.
  • Time: Dec. 6, 2023, 9:49 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and have engaged escalated support for this issue. We will provide additional updates as we have them.
  • Time: Dec. 6, 2023, 9:20 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provide updates as we have them
  • Time: Dec. 6, 2023, 8:43 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provider updates as we have them
  • Time: Dec. 6, 2023, 8:06 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are continuing to investigate and will provider updates as we have them
  • Time: Dec. 6, 2023, 7:46 p.m.
    Status: Investigating
    Update: We are aware that some users are getting an "Invalid User/Password" error when trying to connect to our SFTP server. We are investigating and will provider updates as we have them

Updates:

  • Time: Dec. 6, 2023, 5 p.m.
    Status: Resolved
    Update: We have worked with our vendor to resolve the issue causing slowness in cases. While some case response might have delayed from normal expectations, we should be back to normal response times shortly.
  • Time: Dec. 6, 2023, 2:48 p.m.
    Status: Identified
    Update: We are aware that our ticket management system is experiencing slowness this morning. This is impacting internal and external users when attempting to open and respond to support cases. This is impacting phone calls and emailed cases. We are working with our vendor to resolve this as soon as possible, and will respond as we are able.
  • Time: Dec. 6, 2023, 2:16 p.m.
    Status: Identified
    Update: We are aware that our ticket management system is experiencing slowness this morning. This is impacting internal and external users when attempting to open and respond to support cases. This is impacting phone calls and emailed cases. We are working with our vendor to resolve this as soon as possible, and will respond as we are able.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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