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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: a minute ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Dec. 6, 2023, 5 p.m.
    Status: Resolved
    Update: We have worked with our vendor to resolve the issue causing slowness in cases. While some case response might have delayed from normal expectations, we should be back to normal response times shortly.
  • Time: Dec. 6, 2023, 2:48 p.m.
    Status: Identified
    Update: We are aware that our ticket management system is experiencing slowness this morning. This is impacting internal and external users when attempting to open and respond to support cases. This is impacting phone calls and emailed cases. We are working with our vendor to resolve this as soon as possible, and will respond as we are able.
  • Time: Dec. 6, 2023, 2:16 p.m.
    Status: Identified
    Update: We are aware that our ticket management system is experiencing slowness this morning. This is impacting internal and external users when attempting to open and respond to support cases. This is impacting phone calls and emailed cases. We are working with our vendor to resolve this as soon as possible, and will respond as we are able.

Updates:

  • Time: June 30, 2023, 5:03 p.m.
    Status: Resolved
    Update: We are seeing transaction times and declined payments return to normal levels. We will continue to monitor this and will provide any updates as necessary,
  • Time: June 30, 2023, 4 p.m.
    Status: Monitoring
    Update: We are seeing transaction times and declined payments return to normal levels. We will continue to monitor this and will provide any updates as necessary,
  • Time: June 30, 2023, 3:38 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: June 30, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: June 30, 2023, 2:25 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: June 30, 2023, 5:03 p.m.
    Status: Resolved
    Update: We are seeing transaction times and declined payments return to normal levels. We will continue to monitor this and will provide any updates as necessary,
  • Time: June 30, 2023, 4 p.m.
    Status: Monitoring
    Update: We are seeing transaction times and declined payments return to normal levels. We will continue to monitor this and will provide any updates as necessary,
  • Time: June 30, 2023, 3:38 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: June 30, 2023, 3:04 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.
  • Time: June 30, 2023, 2:25 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with one of our Third Party vendors, which is impacting payment processing. We are seeing an increase in declines and transaction timeouts. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: June 21, 2023, 9:02 p.m.
    Status: Resolved
    Update: We have identified an issue with our upsteam vendor which caused some transactions to void. They have applied a fix and we are seeing transaction volume return to normal.
  • Time: June 21, 2023, 8:46 p.m.
    Status: Identified
    Update: We have identified an issue with our upsteam vendor which caused some transactions to void. They have applied a fix and we are seeing transaction volume return to normal.
  • Time: June 21, 2023, 8:27 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with a vendor partner, causing payment latency and increased errors. Currently we are seeing an increase in declined transactions. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

Updates:

  • Time: June 21, 2023, 9:02 p.m.
    Status: Resolved
    Update: We have identified an issue with our upsteam vendor which caused some transactions to void. They have applied a fix and we are seeing transaction volume return to normal.
  • Time: June 21, 2023, 8:46 p.m.
    Status: Identified
    Update: We have identified an issue with our upsteam vendor which caused some transactions to void. They have applied a fix and we are seeing transaction volume return to normal.
  • Time: June 21, 2023, 8:27 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with a vendor partner, causing payment latency and increased errors. Currently we are seeing an increase in declined transactions. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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