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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 3 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: June 13, 2023, 10:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:37 p.m.
    Status: Monitoring
    Update: Our downstream vendor has reported decreased errors and is working to a full restoration. We will continue to monitor and provide updates when we have them.
  • Time: June 13, 2023, 8:50 p.m.
    Status: Identified
    Update: Our downstream vendor has reported decreased errors with SFTP services, and is working to a full restoration. We will continue to monitor and provide updates when we have them.
  • Time: June 13, 2023, 8:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We will continue to monitor and provide updates.
  • Time: June 13, 2023, 7:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We will continue to monitor and provide updates, On further review, we can confirm that at this time eCheck payments are operating as normal. We are not seeing higher than average decline rates.
  • Time: June 13, 2023, 7:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. Additionally, we are aware there are issues processing Electronic Check payments. We are actively investigating both issues and will provide updates as we have them.
  • Time: June 13, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are investigating an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We are actively investigating the issue and will provide updates as we have them.

Updates:

  • Time: June 13, 2023, 10:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:37 p.m.
    Status: Monitoring
    Update: Our downstream vendor has reported decreased errors and is working to a full restoration. We will continue to monitor and provide updates when we have them.
  • Time: June 13, 2023, 8:50 p.m.
    Status: Identified
    Update: Our downstream vendor has reported decreased errors with SFTP services, and is working to a full restoration. We will continue to monitor and provide updates when we have them.
  • Time: June 13, 2023, 8:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We will continue to monitor and provide updates.
  • Time: June 13, 2023, 7:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We will continue to monitor and provide updates, On further review, we can confirm that at this time eCheck payments are operating as normal. We are not seeing higher than average decline rates.
  • Time: June 13, 2023, 7:44 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. Additionally, we are aware there are issues processing Electronic Check payments. We are actively investigating both issues and will provide updates as we have them.
  • Time: June 13, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are investigating an issue with an upstream vendor that is causing degraded performance when accessing files (both download and uploads) on our SFTP server. We are actively investigating the issue and will provide updates as we have them.

Updates:

  • Time: April 28, 2023, 1:48 a.m.
    Status: Resolved
    Update: Our upstream vendors have applied a fix, and we are finding transactions are returning to normal. We will continue to monitor this issue.
  • Time: April 28, 2023, 12:43 a.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 11:40 p.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 10:37 p.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 10:06 p.m.
    Status: Investigating
    Update: We are continuing to monitor the issue with our downstream vendors and understand that this is an inconvenience to our users and their patients. We appreciate your patience as we continue to monitor for additional updates.
  • Time: April 27, 2023, 9:45 p.m.
    Status: Investigating
    Update: We are aware of an issue with our downstream vendors causing connectivity problems for PAX EMV hardware and some Ingenico EMV hardware. Connectivity for Lane models of Ingenico hardware is unaffected.

Updates:

  • Time: April 28, 2023, 1:48 a.m.
    Status: Resolved
    Update: Our upstream vendors have applied a fix, and we are finding transactions are returning to normal. We will continue to monitor this issue.
  • Time: April 28, 2023, 12:43 a.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 11:40 p.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 10:37 p.m.
    Status: Identified
    Update: Our downstream vendors have identified the cause of the incident and are working to remediate it. We will provide additional updates once they become available.
  • Time: April 27, 2023, 10:06 p.m.
    Status: Investigating
    Update: We are continuing to monitor the issue with our downstream vendors and understand that this is an inconvenience to our users and their patients. We appreciate your patience as we continue to monitor for additional updates.
  • Time: April 27, 2023, 9:45 p.m.
    Status: Investigating
    Update: We are aware of an issue with our downstream vendors causing connectivity problems for PAX EMV hardware and some Ingenico EMV hardware. Connectivity for Lane models of Ingenico hardware is unaffected.

Updates:

  • Time: April 27, 2023, 8:48 p.m.
    Status: Resolved
    Update: All Epic API transactions both through web and EMV terminals are flowing successfully. We will continue to work with our EMV provider to understand root cause and prevent future occurrences.
  • Time: April 27, 2023, 8:39 p.m.
    Status: Monitoring
    Update: Epic APIs are flowing through successfully for web-initiated and patient-initiated transactions. We are still seeing some sporadic timeout issues on PAX EMV devices. We will continue to monitor as our third party EMV supplier completes all remediation steps.
  • Time: April 27, 2023, 8:02 p.m.
    Status: Identified
    Update: We have identified the latency issue that is causing Epic API integration transactions to time out. We are working with our third party EMV vendor to remediate what is causing the latency issue with API transactions.
  • Time: April 27, 2023, 7:40 p.m.
    Status: Investigating
    Update: We are currently experiencing latency issues with Epic API integrations. We are actively working to identify and mitigate the issue and will provide an update once it becomes available.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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