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Is there an Paubox outage?

Paubox status: Systems Active

Last checked: 4 minutes ago

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Paubox outages and incidents

Outage and incident data over the last 30 days for Paubox.

There have been 0 outages or incidents for Paubox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Paubox

Outlogger tracks the status of these components for Xero:

Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active
Component Status
Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active

Latest Paubox outages and incidents.

View the latest incidents for Paubox and check for official updates:

Updates:

  • Time: Aug. 30, 2024, 6:07 p.m.
    Status: Resolved
    Update: We have been informed carrier issues are resolved, all users should be able to authenticate log in successfully.
  • Time: Aug. 28, 2024, 10:16 p.m.
    Status: Monitoring
    Update: Provider reports US based issues are resolved - there may still be carrier specific complications. If you are still unable to authenticate your dashboard login via 2fa, please contact our support team.
  • Time: Aug. 28, 2024, 4:09 p.m.
    Status: Monitoring
    Update: As of 8.27.24, some customers reported issues receiving 2fa codes needed to log into their dashboards; we confirmed our provider is experiencing intermittent outages. We'll continue to track the issue and update support tickets once service has been restored.

Updates:

  • Time: March 4, 2024, 11:03 p.m.
    Status: Resolved
    Update: Mail is flowing normally and previously delayed emails should all have been delivered. Please contact support for any exceptions.
  • Time: March 4, 2024, 8:48 p.m.
    Status: Monitoring
    Update: Paubox hosted mail and SMTP customers are seeing ~1-2 hour delays for outgoing mail to be delivered currently, with delay time continuing to decrease.
  • Time: March 4, 2024, 5:41 p.m.
    Status: Identified
    Update: Customers on m.paubox.com (smtp server solution, hosted webmail) are experiencing mail delays in excess of 10 minutes. While we have identified the root cause, we are still working to correct it.
  • Time: March 4, 2024, 4:37 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 4, 2024, 4:15 p.m.
    Status: Identified
    Update: Engineering is working to correct an issue where emails sent via SMTP Server Solution show in the logs as "no delivery status found." We will update with whether emails need to be re-queued once the solution is in place.

Updates:

  • Time: Feb. 15, 2024, 9:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2024, 9:27 p.m.
    Status: Monitoring
    Update: Access has been restored. We will continue to monitor this issue.
  • Time: Feb. 15, 2024, 9:25 p.m.
    Status: Identified
    Update: Customers are currently unable to log into our admin app and are receiving 504 errors. We have identified the source of the problem and will work to resolve this as quickly as possible.

Updates:

  • Time: Nov. 7, 2023, 11:11 p.m.
    Status: Resolved
    Update: Engineering has confirmed all mail queues have returned to normal levels. We’re no longer seeing any inbound or outbound mail delays and believe the issue to be resolved.
  • Time: Nov. 7, 2023, 8:04 p.m.
    Status: Monitoring
    Update: At this time, mail queues have returned to normal and there are no outbound mail delays. We’re still seeing delays for mx1.paubox.com inbound mail currently.
  • Time: Nov. 7, 2023, 7:13 p.m.
    Status: Identified
    Update: Engineering has identified the cause of delays for inbound and outbound mail and deployed a fix to address this. At this time, there are no delays for inbound mail routing through mx.paubox.com and mx2.paubox.com. We’re still seeing delays for mx1.paubox.com inbound mail and all outbound mail currently.
  • Time: Nov. 7, 2023, 5:07 p.m.
    Status: Investigating
    Update: We are investigating delays in both outbound and inbound mail servers.

Updates:

  • Time: Sept. 13, 2023, 5:48 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2023, 7:21 p.m.
    Status: Monitoring
    Update: Changes have been applied to the inbound security pipeline. The engineering team is closely monitoring the results. Delays have been resolved.
  • Time: Sept. 12, 2023, 4:46 p.m.
    Status: Identified
    Update: Engineering team has identified the cause of the bottleneck leading to slower than usual mail processing time. The root cause is currently being confirmed. Customers on MX1 are experiencing mail delays of ~9 min and falling.
  • Time: Sept. 12, 2023, 4:03 p.m.
    Status: Investigating
    Update: While customers on MX1 may be experiencing mail delays up to ~40min, we are seeing the queue recover. We're continuing to investigate.
  • Time: Sept. 12, 2023, 2:55 p.m.
    Status: Investigating
    Update: We are investigating a mail delay on the MX1 server cluster. Only customers on this cluster have been affected.

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Frequently Asked Questions - Paubox

Is there a Paubox outage?
The current status of Paubox is: Systems Active
Where can I find the official status page of Paubox?
The official status page for Paubox is here
How can I get notified if Paubox is down or experiencing an outage?
To get notified of any status changes to Paubox, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Paubox every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Paubox do?
This service offers secure email for modern healthcare that is HIPAA compliant. It has an easy setup and does not require portals or passcodes.

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