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Is there an Paubox outage?

Paubox status: Systems Active

Last checked: 5 minutes ago

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Paubox outages and incidents

Outage and incident data over the last 30 days for Paubox.

There have been 1 outages or incidents for Paubox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Paubox

Outlogger tracks the status of these components for Xero:

Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
SMTP Service Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active
Component Status
Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
Active
SMTP Service Active
Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active

Latest Paubox outages and incidents.

View the latest incidents for Paubox and check for official updates:

Updates:

  • Time: Aug. 16, 2023, 6:02 p.m.
    Status: Resolved
    Update: No additional issues have been observed. All systems are operational.
  • Time: Aug. 16, 2023, 5:10 p.m.
    Status: Monitoring
    Update: Delays have resolved, we are monitoring server health for the next hour.
  • Time: Aug. 16, 2023, 4:43 p.m.
    Status: Identified
    Update: We have identified a ~20 min mail delay for a limited set of customers. We're in the process of correcting this.

Updates:

  • Time: Aug. 15, 2023, 3:59 p.m.
    Status: Resolved
    Update: Delays have been resolved.
  • Time: Aug. 15, 2023, 2:59 p.m.
    Status: Monitoring
    Update: Delays have been reduced to ~5m. We'll continue to monitor.
  • Time: Aug. 15, 2023, 2:26 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Aug. 15, 2023, 11:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2023, 8:06 p.m.
    Status: Monitoring
    Update: We're deploying a hotfix to roll back an update that caused email corruption. Emails sent between 10:00am - 10:05am ET were potentially affected.
  • Time: Aug. 15, 2023, 2:24 p.m.
    Status: Monitoring
    Update: Customers reported issues with 504 bad gateway emails this morning - we located and corrected the problem. We'll be monitoring for the next hour.

Updates:

  • Time: Aug. 15, 2023, 8:03 p.m.
    Status: Resolved
    Update: We discovered and resolved an underlying problem with anEC2 instance used to host our database servers. All users are able to access the admin panel as expected.
  • Time: Aug. 15, 2023, 2:58 p.m.
    Status: Identified
    Update: Access has been restored for most users - you may receive 2 working 2fa codes as an iPhone user. Please contact support if you are still unable to access your dashboard.
  • Time: Aug. 15, 2023, 2:22 p.m.
    Status: Investigating
    Update: You may be receiving multiple MFA codes - we are investigating this.

Updates:

  • Time: Aug. 14, 2023, 11:09 p.m.
    Status: Resolved
    Update: During today's event contents of received / delivered mail may have been lost between the hours of ~8am and 12pm ET. We recommend resending and/or requesting contacts resend mail from this time period.
  • Time: Aug. 14, 2023, 10:05 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for further issues.
  • Time: Aug. 14, 2023, 4:51 p.m.
    Status: Monitoring
    Update: Customers continue to report 504 bad gateway emails; a reminder that this will likely continue over the next 3 hours as our mail queue unspools.
  • Time: Aug. 14, 2023, 3:04 p.m.
    Status: Identified
    Update: Some customers have reported receiving html emails with "bad gateway" errors. This was caused by database timeouts on our footer microservice. We have temporarily disabled it to investigate the source of those timeouts. However, as the mail queue unspools, you may receive emails like this.

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Frequently Asked Questions - Paubox

Is there a Paubox outage?
The current status of Paubox is: Systems Active
Where can I find the official status page of Paubox?
The official status page for Paubox is here
How can I get notified if Paubox is down or experiencing an outage?
To get notified of any status changes to Paubox, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Paubox every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Paubox do?
This service offers secure email for modern healthcare that is HIPAA compliant. It has an easy setup and does not require portals or passcodes.

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