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Is there an Paubox outage?

Paubox status: Systems Active

Last checked: 7 minutes ago

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Paubox outages and incidents

Outage and incident data over the last 30 days for Paubox.

There have been 1 outages or incidents for Paubox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Paubox

Outlogger tracks the status of these components for Xero:

Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
SMTP Service Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active
Component Status
Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
Active
SMTP Service Active
Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active

Latest Paubox outages and incidents.

View the latest incidents for Paubox and check for official updates:

Updates:

  • Time: Aug. 15, 2023, 3:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2023, 11:08 p.m.
    Status: Monitoring
    Update: While mail servers are operational, the queue is still unspooling and inbound mail flow is still impacted. We'll continue to monitor.
  • Time: Aug. 14, 2023, 11:05 p.m.
    Status: Identified
    Update: During today's event contents of received / delivered mail may have been lost between the hours of ~8am and 12pm ET. We recommend resending and/or requesting contacts resend mail from this time period.
  • Time: Aug. 14, 2023, 7:55 p.m.
    Status: Identified
    Update: We've discovered a networking problem with our infrastructure provider (AWS) and have taken the necessary steps to address it.
  • Time: Aug. 14, 2023, 5:23 p.m.
    Status: Investigating
    Update: We are continuing to investigate the cause of inbound and outbound mail delays. Customers have reported receiving bounce backs and 404 errors. We'll share information on redelivery once we identify the root of the problem.
  • Time: Aug. 14, 2023, 4:07 p.m.
    Status: Investigating
    Update: Confirming mail delays are affecting our outbound servers. We are continuing to investigate.
  • Time: Aug. 14, 2023, 3:37 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 14, 2023, 2:23 p.m.
    Status: Investigating
    Update: We are investigating inbound mail delays.

Updates:

  • Time: Aug. 14, 2023, 8:51 p.m.
    Status: Resolved
    Update: Login access is fully restored.
  • Time: Aug. 14, 2023, 8:15 p.m.
    Status: Monitoring
    Update: We've verified admins are able to log into their dashboards but will continue to monitor this issue.
  • Time: Aug. 14, 2023, 4:52 p.m.
    Status: Identified
    Update: We are working on a hot fix for this issue.
  • Time: Aug. 14, 2023, 2:49 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue.
  • Time: Aug. 14, 2023, 1:36 p.m.
    Status: Investigating
    Update: We are investigating issues logging into our admin app.

Updates:

  • Time: Aug. 1, 2023, 10:36 p.m.
    Status: Resolved
    Update: Mail queues have returned to normal and the incident is resolved.
  • Time: Aug. 1, 2023, 7:35 p.m.
    Status: Monitoring
    Update: Our improvement is live. We'll continue to monitor mail queues.
  • Time: Aug. 1, 2023, 6:27 p.m.
    Status: Identified
    Update: We are releasing a performance update to inbound security. While mail is flowing, a limited number of customers could still be experiencing mail delays. We will continue to monitor the mail queues until this is resolved.
  • Time: Aug. 1, 2023, 4:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue.
  • Time: Aug. 1, 2023, 2:09 p.m.
    Status: Investigating
    Update: We are currently investigating inbound mail delays.

Updates:

  • Time: July 24, 2023, 2:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2023, 9:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 19, 2023, 4:29 p.m.
    Status: Investigating
    Update: Paubox engineering is currently investigating reported issues around a limited set of users unable to receive 2FA codes to international numbers.

Updates:

  • Time: July 15, 2023, 12:09 a.m.
    Status: Resolved
    Update: Paubox confirms the issue to be resolved
  • Time: July 15, 2023, 12:08 a.m.
    Status: Monitoring
    Update: The root cause has been identified and the team performed a configuration update to resolve.
  • Time: July 14, 2023, 11:26 p.m.
    Status: Investigating
    Update: The engineering team is currently investigating intermittent failures with Paubox Marketing pages.

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Frequently Asked Questions - Paubox

Is there a Paubox outage?
The current status of Paubox is: Systems Active
Where can I find the official status page of Paubox?
The official status page for Paubox is here
How can I get notified if Paubox is down or experiencing an outage?
To get notified of any status changes to Paubox, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Paubox every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Paubox do?
This service offers secure email for modern healthcare that is HIPAA compliant. It has an easy setup and does not require portals or passcodes.

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