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Is there an Paubox outage?

Paubox status: Systems Active

Last checked: 2 minutes ago

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Paubox outages and incidents

Outage and incident data over the last 30 days for Paubox.

There have been 1 outages or incidents for Paubox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Paubox

Outlogger tracks the status of these components for Xero:

Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
SMTP Service Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active
Component Status
Hosted Mail Active
Paubox Admin Dashboard Active
Paubox Email API Active
Paubox Marketing Active
Active
SMTP Service Active
Active
Email Archiving Active
Email DLP Active
Inbound Security Active
Outbound Encrypted Email Active

Latest Paubox outages and incidents.

View the latest incidents for Paubox and check for official updates:

Updates:

  • Time: May 17, 2023, 8:40 p.m.
    Status: Resolved
    Update: Mail delays, including mail caught in the queue, have cleared up and all systems are operational.
  • Time: May 17, 2023, 7:32 p.m.
    Status: Monitoring
    Update: Mail queues have returned to normal levels. We are no longer observing significant delays. We will continue to monitor.
  • Time: May 17, 2023, 4:42 p.m.
    Status: Identified
    Update: Engineering has identified a bottleneck with our inbound security stack and has temporarily disabled the problematic component.
  • Time: May 17, 2023, 3:50 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. More details to follow.
  • Time: May 17, 2023, 2:37 p.m.
    Status: Investigating
    Update: We are currently experiencing delays with inbound delivery. Our engineering team is investigating the issue.

Updates:

  • Time: May 16, 2023, 6:05 p.m.
    Status: Resolved
    Update: Our engineering team has confirmed that the workaround has successfully mitigated the issue. No additional mail delays have been observed.
  • Time: May 16, 2023, 5:23 p.m.
    Status: Monitoring
    Update: We have applied a workaround suggested by our antivirus vendor and are continuing to monitor its efficacy.
  • Time: May 16, 2023, 4:28 p.m.
    Status: Identified
    Update: Our Antivirus vendor released a definitions update this morning that is causing intermittent mail delays. The team is exploring potential solutions.

Updates:

  • Time: May 15, 2023, 9 p.m.
    Status: Resolved
    Update: Paubox engineering has deployed a hotfix correcting the issue with secure contact forms. This also adds a temporary backwards compatible hotfix allowing the Paubox Ruby SDK to continue functioning without requiring an immediate update. However users of this SDK should plan for an update at a future date.
  • Time: May 15, 2023, 4:51 p.m.
    Status: Identified
    Update: Paubox Engineering is continue to resolve a known problem with secure contact forms. Submissions that include attachments may be unreadable.

Updates:

  • Time: May 13, 2023, 2:01 a.m.
    Status: Resolved
    Update: Our engineers have confirmed that EmailAPI was not affected and did not experience any degradation in service. The issue is limited only to Secure Contact forms.
  • Time: May 12, 2023, 7:01 p.m.
    Status: Identified
    Update: Paubox engineering has identified a problem caused by a recent update to our Email API that is resulting in corrupt attachments. Developers are working toward implementing a hotfix.

Updates:

  • Time: March 2, 2023, 2:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 1, 2023, 9:33 p.m.
    Status: Identified
    Update: An outage affecting only hosted mail customers is currently being worked on by our engineering team.

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Frequently Asked Questions - Paubox

Is there a Paubox outage?
The current status of Paubox is: Systems Active
Where can I find the official status page of Paubox?
The official status page for Paubox is here
How can I get notified if Paubox is down or experiencing an outage?
To get notified of any status changes to Paubox, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Paubox every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Paubox do?
This service offers secure email for modern healthcare that is HIPAA compliant. It has an easy setup and does not require portals or passcodes.

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