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Is there an PaymentWorks outage?

PaymentWorks status: Systems Active

Last checked: 11 minutes ago

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PaymentWorks outages and incidents

Outage and incident data over the last 30 days for PaymentWorks.

There have been 0 outages or incidents for PaymentWorks in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PaymentWorks

Outlogger tracks the status of these components for Xero:

API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Multi-Factor Authentication Active
Single Sign-On Active
Knowledge Base Active
Support Ticketing System Active
Component Status
API Active
Homepage Active
Payments Uploads and Processing Active
SFTP Active
Vendor Data Uploads and Processing Active
Vendor Onboarding and Approvals Active
Web App Active
Active
Multi-Factor Authentication Active
Single Sign-On Active
Active
Knowledge Base Active
Support Ticketing System Active

Latest PaymentWorks outages and incidents.

View the latest incidents for PaymentWorks and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 4:11 p.m.
    Status: Resolved
    Update: This incident has been resolved. Teams have rolled back the released code to resolve the issue driving latency in certain application areas.
  • Time: Aug. 21, 2024, 4:02 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 21, 2024, 4:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 21, 2024, 3:59 p.m.
    Status: Investigating
    Update: Currently, our Web Application Platform is experiencing service degradation. We will continue to monitor and update this status.

Updates:

  • Time: Aug. 7, 2024, 7:44 p.m.
    Status: Resolved
    Update: PaymentWorks is actively triaging an intermittent outage on our public website. If you are experiencing issues, please utilize https://www.paymentworks.com/df/accounts/login/ to login to your account.

Updates:

  • Time: July 7, 2024, 12:21 a.m.
    Status: Resolved
    Update: PaymentWorks homepage is fully functional.
  • Time: July 7, 2024, 12:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 6, 2024, 11:52 p.m.
    Status: Investigating
    Update: PaymentWorks is actively triaging an intermittent outage on our homepage. If you are experiencing issues, please utilize https://www.paymentworks.com/df/accounts/login/ to login to your account.

Updates:

  • Time: June 23, 2024, 3:17 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 22, 2024, 11:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2024, 11:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 22, 2024, 11:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the PaymentWorks homepage.
  • Time: June 22, 2024, 11:32 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the PaymentWorks homepage.

Updates:

  • Time: May 22, 2024, 7:50 p.m.
    Status: Resolved
    Update: PaymentWorks Team has resolved the incident. Pending Payment Notification emails are being sent as expected from the system. If you have any questions or need any emails to be resent, please reach out to PaymentWorks Support <a href='://community.paymentworks.com/payers/s/'>HERE</a>
  • Time: May 22, 2024, 7:41 p.m.
    Status: Monitoring
    Update: A fix has been identified and monitoring is in place. Teams have confirmed that emails are being sent out to any Customer with pending payments as expected.
  • Time: May 22, 2024, 7:29 p.m.
    Status: Identified
    Update: PaymentWorks has identified certain system emails that were not sent as expected. The scope of emails impacted relates only to Customers with payment files in review. The teams are actively working on a resolution and will be providing an update every 30 minutes until resolved. In the interim, please utilize the PaymentWorks platform to view payment files and complete approvals per your standard process.

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Frequently Asked Questions - PaymentWorks

Is there a PaymentWorks outage?
The current status of PaymentWorks is: Systems Active
Where can I find the official status page of PaymentWorks?
The official status page for PaymentWorks is here
How can I get notified if PaymentWorks is down or experiencing an outage?
To get notified of any status changes to PaymentWorks, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PaymentWorks every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PaymentWorks do?
Efficient and secure onboarding software for digital suppliers, streamlining the manual process of vendor management.

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