Time: Oct. 1, 2024, 4:38 p.m.

Status: Resolved

Update: Our team has confirmed that all form fills have been processed that were delayed from earlier today. We also have confirmed that no other delays are still occurring within the platform for form submissions. Our team is marking this incident resolved. If you continue to experience any issues with form submissions processing, please reach out to Support for further assistance.

Time: Oct. 1, 2024, 4:18 p.m.

Status: Monitoring

Update: Our team has identified the cause of the form fill delays. Form fills that have been delayed are currently processing. As our system catches up on processing form submissions, we will continue to closely monitor the platform to ensure another delay does not occur.

Time: Oct. 1, 2024, 2:10 p.m.

Status: Investigating

Update: Our team has identified that some customers are experiencing long delays with form fills being processed by the application, starting around 9 am ET. Our team is currently investigating the cause of these delays. We will continue to post further updates to this page as soon as they become available. Thank you for your patience as our team investigates this.

Time: Sept. 10, 2024, 2:43 p.m.

Status: Resolved

Update: Our team has confirmed that login and navigation continues to operate as expected. Our team is marking this incident as resolved, but please do not hesitate to reach out to Support if you experience any issues logging into and navigating your account.

Time: Sept. 10, 2024, 2:08 p.m.

Status: Monitoring

Update: Our team has worked diligently to restore login access. We have tested accounts to ensure that previously impacted accounts are fully accessible. Login and navigation is fully restored, but our team will be continuing to analyze the root cause of this login incident. We will also be monitoring login and navigation performance throughout today to ensure service is not disrupted again. If you continue to have issues navigating in your account, please reach out to Support for further assistance.

Time: Sept. 10, 2024, 1:39 p.m.

Status: Investigating

Update: Our team is receiving reports that some customers are unable to log in. When they log in or attempt to navigate between pages, they receive a "503 Service Temporarily Unavailable" error message. Our team is aware of the login issues and working to address these issues as quickly as possible. We will share updates here as soon as they are available.

Time: Sept. 5, 2024, 6:07 p.m.

Status: Resolved

Update: Our team has continued monitoring performance of forms and imports and confirmed that they continue to be processed as expected. We will be resolving this incident, but if you continue to experience any issues with imports or forms, please contact Support.

Time: Sept. 5, 2024, 4:16 p.m.

Status: Monitoring

Update: Our team discovered that the queues responsible for Imports and Form Fills were backlogged, causing the delay in data coming into the platform. These queues have been updated to ensure all Imports and Form Fills were properly processed by the system. We are continuing to monitor the queue to ensure it does not back up again, but all imports and form fills impacted by this incident have been processed. If you continue to experience issues with imports or form fills, please reach out to Support.

Time: Sept. 5, 2024, 1:11 p.m.

Status: Investigating

Update: Some customers may be experiencing a delay with Form Fill data entering the system and Imports may be stuck at 0%. We are currently researching this behavior and will work quickly to find a resolution as soon as possible. We will update here as soon as we have more information.

Time: Aug. 15, 2024, 11:53 p.m.

Status: Resolved

Update: Our team has continued monitoring performance after these issues' impact and continues to see that full access and functionality have been restored. We will be marking this incident as resolved. If you continue to experience any issues with your account, please contact Support.

Time: Aug. 15, 2024, 9:19 p.m.

Status: Monitoring

Update: Our team has performed extensive testing across impacted accounts and has confirmed that login is fully restored. Our team has also confirmed that all product areas are accessible within the application. Some pages may experience temporary slowness when loading for the first time upon login. If any pages continue to load slowly after refreshing, please clear your browser's cache, restart your browser, and try again. While access and functionality has been restored for all users, our team is going to continue closely monitoring this into the evening. At this time, if you continue to experience any issues accessing your account or have additional questions, please reach out to Support.

Time: Aug. 15, 2024, 8:08 p.m.

Status: Monitoring

Update: Our system has finished releasing the fix to all accounts. Our team is now monitoring the results across accounts and is performing tests to ensure all areas of the application have been fully restored for customers. Once this testing is completed, we will update this page.

Time: Aug. 15, 2024, 4:30 p.m.

Status: Monitoring

Update: The fix has continued to run and our team has observed a marked improvement in login access for accounts. The fix has not fully completed running, though, so impacted customers may still experience general account performance issues, such as slowness navigating in the account or being temporarily unable to complete some functions like publishing landing pages or importing contacts. Once the fix has finished running, we will post to this page again with another update.

Time: Aug. 15, 2024, 12:56 p.m.

Status: Monitoring

Update: The job that was running last night has continued to restore access to accounts for users, but some users may see they are still unable to access their account. Our team is continuing to monitor the results, but we will share further updates here once access has been restored.

Time: Aug. 15, 2024, 12:16 a.m.

Status: Monitoring

Update: The fix released into production earlier is continuing to run. It will continue to run throughout this evening and overnight. Our team will continue to monitor results overnight and will share another status update once available.

Time: Aug. 14, 2024, 9:42 p.m.

Status: Identified

Update: Our team has released a fix into production for accounts experiencing login issues and form display issues. However, this fix is taking time to complete running, so some account account may see restored login and form access prior to other accounts. Until the update finishes running, you may also experience other intermittent upon login, such as being unable to see contacts. Please note that no account data has been lost and should be accessible once the update is fully complete. Our team will begin monitoring results from the fix as it continues to run and we will share another update to this status page once it is completed.

Time: Aug. 14, 2024, 9:12 p.m.

Status: Identified

Update: We are continuing to work on a fix for the login and form disruptions. We will post here again as we have more updates to share.

Time: Aug. 14, 2024, 7:30 p.m.

Status: Identified

Update: Our team continues to develop the fix needed to address the login and form display issues. Once this is released, our team will begin monitoring the release to ensure it fully restores login access and fixes form display.

Time: Aug. 14, 2024, 6:34 p.m.

Status: Identified

Update: Our team has also received reports that some embedded forms are generating a "Error: Server Error" on websites and are not serving. Our team is actively addressing this behavior alongside the login issues.

Time: Aug. 14, 2024, 6:20 p.m.

Status: Identified

Update: Login for the application remains unavailable for some customers. Our team has identified the root cause of the login errors and is working on a fix to restore login access for all accounts. We will continue to publish updates here hourly until login access is restored for all users.

Time: Aug. 14, 2024, 5:15 p.m.

Status: Investigating

Update: Our team is still investigating issues logging into the application and working to restore access. We will continue to publish updates here hourly until login access is restored for all users.

Time: Aug. 14, 2024, 4:14 p.m.

Status: Investigating

Update: Our team has received reports that some customers are unable to log into the application. We are urgently investigating this issue to restore login access as quickly as possible. We will post updates about this incident to this page as they become available.

Time: Aug. 13, 2024, 6:15 p.m.

Status: Resolved

Update: Our team has finished testing and confirmed that landing pages are serving appropriately. This incident will be marked Resolved, but please reach out to Support if you continue to experience any issues with landing pages.

Time: Aug. 13, 2024, 6:03 p.m.

Status: Monitoring

Update: Our team has released an update and landing pages are now loading. Our team is continuing to monitor landing pages and will move this incident to resolved after ensuring both secure and unsecure landing pages load for all customers.

Time: Aug. 13, 2024, 5:46 p.m.

Status: Investigating

Update: Our team has received reports from customers that Landing Pages are not visible once published. When attempting to load a landing page, some customers are reporting timeout errors. Our team is aware of this issue and investigating to resolve it ASAP.