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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 5 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Nov. 15, 2024, 10:49 p.m.
    Status: Resolved
    Update: Our team has confirmed that the system is fully restored. We will continue monitoring throughout the evening, but will be marking this incident resolved.
  • Time: Nov. 15, 2024, 10:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 15, 2024, 10:04 p.m.
    Status: Investigating
    Update: We are currently investigating this behavior. We will continue to update this page as we work through this event.

Updates:

  • Time: Nov. 5, 2024, 5:22 p.m.
    Status: Resolved
    Update: Our team has confirmed that login access and performance have both been fully restored. Our team will be marking this issue resolved. If you continue to experience any issues logging into your account or navigating pages, please reach out to Support for further assistance.
  • Time: Nov. 5, 2024, 4:47 p.m.
    Status: Monitoring
    Update: Our team have reset our backend systems to address the login outage impacting some customers. After testing this across accounts that were previously impacted this morning, this update has restored login access to all customers, although some impacted accounts may temporarily experience slower loading times than expected. Our team is going to continue closely monitoring this situation. Once our team has confirmed that loading times are back to expected speeds and that there are no further impacts from the outage and restoration, we will mark this incident resolved.
  • Time: Nov. 5, 2024, 4:35 p.m.
    Status: Investigating
    Update: Our team is still actively investigating this incident and working to restore access to the application for all customers. We will continue providing updates on a regular basis, as they become available, on this page.
  • Time: Nov. 5, 2024, 3:53 p.m.
    Status: Investigating
    Update: Our team has discovered that some accounts are unable to log in. Our team is actively investigating these reports so we can resolve the behavior ASAP. We will update this page as soon as we have more information.

Updates:

  • Time: Oct. 23, 2024, 8:55 p.m.
    Status: Resolved
    Update: Our team have restored full editing access to the User Account Settings page. This ticket will be resolved, but if you continue to have any issues accessing your account, please contact Support.
  • Time: Oct. 23, 2024, 8:31 p.m.
    Status: Identified
    Update: Our team has received reports that customers are unable to edit User Account Settings. Our team has identified the root cause of the issue and is working to restore editing access for User Account Settings as quickly as possible. We will provide updates here as they become available.

Updates:

  • Time: Oct. 1, 2024, 4:38 p.m.
    Status: Resolved
    Update: Our team has confirmed that all form fills have been processed that were delayed from earlier today. We also have confirmed that no other delays are still occurring within the platform for form submissions. Our team is marking this incident resolved. If you continue to experience any issues with form submissions processing, please reach out to Support for further assistance.
  • Time: Oct. 1, 2024, 4:18 p.m.
    Status: Monitoring
    Update: Our team has identified the cause of the form fill delays. Form fills that have been delayed are currently processing. As our system catches up on processing form submissions, we will continue to closely monitor the platform to ensure another delay does not occur.
  • Time: Oct. 1, 2024, 2:10 p.m.
    Status: Investigating
    Update: Our team has identified that some customers are experiencing long delays with form fills being processed by the application, starting around 9 am ET. Our team is currently investigating the cause of these delays. We will continue to post further updates to this page as soon as they become available. Thank you for your patience as our team investigates this.

Updates:

  • Time: Sept. 10, 2024, 2:43 p.m.
    Status: Resolved
    Update: Our team has confirmed that login and navigation continues to operate as expected. Our team is marking this incident as resolved, but please do not hesitate to reach out to Support if you experience any issues logging into and navigating your account.
  • Time: Sept. 10, 2024, 2:08 p.m.
    Status: Monitoring
    Update: Our team has worked diligently to restore login access. We have tested accounts to ensure that previously impacted accounts are fully accessible. Login and navigation is fully restored, but our team will be continuing to analyze the root cause of this login incident. We will also be monitoring login and navigation performance throughout today to ensure service is not disrupted again. If you continue to have issues navigating in your account, please reach out to Support for further assistance.
  • Time: Sept. 10, 2024, 1:39 p.m.
    Status: Investigating
    Update: Our team is receiving reports that some customers are unable to log in. When they log in or attempt to navigate between pages, they receive a "503 Service Temporarily Unavailable" error message. Our team is aware of the login issues and working to address these issues as quickly as possible. We will share updates here as soon as they are available.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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