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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 9 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Sept. 5, 2024, 6:07 p.m.
    Status: Resolved
    Update: Our team has continued monitoring performance of forms and imports and confirmed that they continue to be processed as expected. We will be resolving this incident, but if you continue to experience any issues with imports or forms, please contact Support.
  • Time: Sept. 5, 2024, 4:16 p.m.
    Status: Monitoring
    Update: Our team discovered that the queues responsible for Imports and Form Fills were backlogged, causing the delay in data coming into the platform. These queues have been updated to ensure all Imports and Form Fills were properly processed by the system. We are continuing to monitor the queue to ensure it does not back up again, but all imports and form fills impacted by this incident have been processed. If you continue to experience issues with imports or form fills, please reach out to Support.
  • Time: Sept. 5, 2024, 1:11 p.m.
    Status: Investigating
    Update: Some customers may be experiencing a delay with Form Fill data entering the system and Imports may be stuck at 0%. We are currently researching this behavior and will work quickly to find a resolution as soon as possible. We will update here as soon as we have more information.

Updates:

  • Time: Aug. 15, 2024, 11:53 p.m.
    Status: Resolved
    Update: Our team has continued monitoring performance after these issues' impact and continues to see that full access and functionality have been restored. We will be marking this incident as resolved. If you continue to experience any issues with your account, please contact Support.
  • Time: Aug. 15, 2024, 9:19 p.m.
    Status: Monitoring
    Update: Our team has performed extensive testing across impacted accounts and has confirmed that login is fully restored. Our team has also confirmed that all product areas are accessible within the application. Some pages may experience temporary slowness when loading for the first time upon login. If any pages continue to load slowly after refreshing, please clear your browser's cache, restart your browser, and try again. While access and functionality has been restored for all users, our team is going to continue closely monitoring this into the evening. At this time, if you continue to experience any issues accessing your account or have additional questions, please reach out to Support.
  • Time: Aug. 15, 2024, 8:08 p.m.
    Status: Monitoring
    Update: Our system has finished releasing the fix to all accounts. Our team is now monitoring the results across accounts and is performing tests to ensure all areas of the application have been fully restored for customers. Once this testing is completed, we will update this page.
  • Time: Aug. 15, 2024, 4:30 p.m.
    Status: Monitoring
    Update: The fix has continued to run and our team has observed a marked improvement in login access for accounts. The fix has not fully completed running, though, so impacted customers may still experience general account performance issues, such as slowness navigating in the account or being temporarily unable to complete some functions like publishing landing pages or importing contacts. Once the fix has finished running, we will post to this page again with another update.
  • Time: Aug. 15, 2024, 12:56 p.m.
    Status: Monitoring
    Update: The job that was running last night has continued to restore access to accounts for users, but some users may see they are still unable to access their account. Our team is continuing to monitor the results, but we will share further updates here once access has been restored.
  • Time: Aug. 15, 2024, 12:16 a.m.
    Status: Monitoring
    Update: The fix released into production earlier is continuing to run. It will continue to run throughout this evening and overnight. Our team will continue to monitor results overnight and will share another status update once available.
  • Time: Aug. 14, 2024, 9:42 p.m.
    Status: Identified
    Update: Our team has released a fix into production for accounts experiencing login issues and form display issues. However, this fix is taking time to complete running, so some account account may see restored login and form access prior to other accounts. Until the update finishes running, you may also experience other intermittent upon login, such as being unable to see contacts. Please note that no account data has been lost and should be accessible once the update is fully complete. Our team will begin monitoring results from the fix as it continues to run and we will share another update to this status page once it is completed.
  • Time: Aug. 14, 2024, 9:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for the login and form disruptions. We will post here again as we have more updates to share.
  • Time: Aug. 14, 2024, 7:30 p.m.
    Status: Identified
    Update: Our team continues to develop the fix needed to address the login and form display issues. Once this is released, our team will begin monitoring the release to ensure it fully restores login access and fixes form display.
  • Time: Aug. 14, 2024, 6:34 p.m.
    Status: Identified
    Update: Our team has also received reports that some embedded forms are generating a "Error: Server Error" on websites and are not serving. Our team is actively addressing this behavior alongside the login issues.
  • Time: Aug. 14, 2024, 6:20 p.m.
    Status: Identified
    Update: Login for the application remains unavailable for some customers. Our team has identified the root cause of the login errors and is working on a fix to restore login access for all accounts. We will continue to publish updates here hourly until login access is restored for all users.
  • Time: Aug. 14, 2024, 5:15 p.m.
    Status: Investigating
    Update: Our team is still investigating issues logging into the application and working to restore access. We will continue to publish updates here hourly until login access is restored for all users.
  • Time: Aug. 14, 2024, 4:14 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are unable to log into the application. We are urgently investigating this issue to restore login access as quickly as possible. We will post updates about this incident to this page as they become available.

Updates:

  • Time: Aug. 13, 2024, 6:15 p.m.
    Status: Resolved
    Update: Our team has finished testing and confirmed that landing pages are serving appropriately. This incident will be marked Resolved, but please reach out to Support if you continue to experience any issues with landing pages.
  • Time: Aug. 13, 2024, 6:03 p.m.
    Status: Monitoring
    Update: Our team has released an update and landing pages are now loading. Our team is continuing to monitor landing pages and will move this incident to resolved after ensuring both secure and unsecure landing pages load for all customers.
  • Time: Aug. 13, 2024, 5:46 p.m.
    Status: Investigating
    Update: Our team has received reports from customers that Landing Pages are not visible once published. When attempting to load a landing page, some customers are reporting timeout errors. Our team is aware of this issue and investigating to resolve it ASAP.

Updates:

  • Time: Aug. 6, 2024, 7 p.m.
    Status: Resolved
    Update: Our team has confirmed that login is working for all customers. This incident will be marked resolved, but if you continue to experience any difficulties logging into the platform please reach out to Support.
  • Time: Aug. 6, 2024, 6:07 p.m.
    Status: Monitoring
    Update: Our team has released an update to restore login capabilities to all customers. We are continuing to monitor the situation to ensure there are no further disruptions to customer logins.
  • Time: Aug. 6, 2024, 5:10 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are unable to log into their accounts. Our team is aware of the issue and working to restore login capabilities for these customers as quickly as possible. We will update this status page as soon as more updates are available.

Updates:

  • Time: Aug. 6, 2024, 3:51 p.m.
    Status: Resolved
    Update: Our team has monitored our system update and confirmed that navigation in the UI has been restored. Users should no longer experience delays or performance issues while navigating within the application. If you continue to experience any challenges with the application, please reach out to Support.
  • Time: Aug. 6, 2024, 3:08 p.m.
    Status: Monitoring
    Update: Our team has released an update and contacts should now be able to be opened without experiencing slowness or performance delays. Our team is continuing to monitor performance of the application to ensure all slowness or performance delays are fully addresses
  • Time: Aug. 6, 2024, 3:03 p.m.
    Status: Identified
    Update: Our team has identified that some customers are experiencing major delays when attempting to view a Contact within their account. In some cases, contacts are taking between 5 - 10 minutes to load. Our team has identified the cause of the performance issues and is working to address them quickly. We will post further updates about this issue on this status page as they become available.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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