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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 4 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: July 16, 2024, 2:06 p.m.
    Status: Resolved
    Update: Last night our systems team discovered an issue after-hours causing app slowness for several customers. They have since addressed the root cause of these slowness errors and resolved the cause of this incident. If you continue to experience severe slowness when navigating within your account, please reach out to Support.

Updates:

  • Time: July 15, 2024, 8:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 15, 2024, 7:01 p.m.
    Status: Monitoring
    Update: Our team has released an update and is monitoring improved performance within the contact manager and lists for all accounts. Our team is continuing to monitor the release to ensure performance of contacts and lists is fully restored.
  • Time: July 15, 2024, 5:32 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are experiencing slowness within the contact manager. Some customers have also reported receiving 502 loading errors when attempting to open lists. Our team is aware of these reports and investigating them. We will share updates to this page as they become available.

Updates:

  • Time: July 11, 2024, 4:54 p.m.
    Status: Resolved
    Update: Our team has concluded review of forms across the platform and confirmed that all forms should be appearing without any server errors. We will be resolving this incident, but should you need further support with forms or your account please reach out to Lead Gen & CRM Support.
  • Time: July 11, 2024, 4:48 p.m.
    Status: Monitoring
    Update: Our team have identified the cause of the server errors and released an update to resolve them. Forms should now appear wherever they are embedded, and form Previews are also working. Our team is continuing to monitor forms performance to ensure there are no further reports before we resolve this incident.
  • Time: July 11, 2024, 4:32 p.m.
    Status: Investigating
    Update: Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error." Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.

Updates:

  • Time: May 10, 2024, 8:12 p.m.
    Status: Resolved
    Update: Our team has continued to monitor connections with Office365. Existing connections should have resumed syncing mail, but if you continue to experience any issues with Mail Sync, please disconnect and reconnect your Mail Sync user with Office365. If you continue to experience connection issues with Mail Sync, please reach out to Support.
  • Time: May 10, 2024, 7:37 p.m.
    Status: Monitoring
    Update: Our team has worked with Microsoft to release an update to the Mail Sync integration with Office365. Our team has confirmed that the update is allowing Office365 users to reconnect with Mail Sync. To resolve Mail Sync connection errors, please disconnect your Mail Sync user account and reconnect Mail Sync to Office365 using the "Single-Sign On" option.
  • Time: May 10, 2024, 5:33 p.m.
    Status: Investigating
    Update: Our team has discovered that some customers are unable to reconnect Mail Sync to their Microsoft Office365 accounts. Our team is actively investigating this issue and will continue to share updates here as they become available.

Updates:

  • Time: May 10, 2024, 4:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 10, 2024, 4:26 p.m.
    Status: Monitoring
    Update: On 5/10, Support has received reports from several customers that Mail Sync connections for Microsoft Office365 users are not working. We have found that Microsoft is providing invalid tokens for many Office365 users. To resolve connection issues for your Office365 Mail Sync user, please disconnect and reconnect your Mail Sync connection following the instructions on our Help page here - https://knowledgebase.constantcontact.com/lead-gen-crm/articles/KnowledgeBase/50310-Mail-Sync-Overview If you continue to experience errors with Mail Sync after disconnecting and reconnecting mail Sync, please reach out to Support for further assistance.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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