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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 7 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: April 30, 2024, 6:24 p.m.
    Status: Resolved
    Update: Our team has confirmed that all customers continue to be able to access their Lead Gen & CRM accounts. This incident is resolved. Please reach out to Support if you continue to experience issues logging into your account.
  • Time: April 30, 2024, 5:55 p.m.
    Status: Monitoring
    Update: Our team has restored systems access. We will monitor the results to ensure all users can continue accessing their accounts.
  • Time: April 30, 2024, 5:47 p.m.
    Status: Investigating
    Update: Our team is currently aware that some customers are unable to log into their Lead Gen & CRM accounts. Our team is investigating this and looking to restore account access as quickly as possible.

Updates:

  • Time: April 10, 2024, 5:12 p.m.
    Status: Resolved
    Update: Our team has monitored Facebook and Instagram connections and confirmed that they are operating normally for our users. If you continue to experience any issues with Facebook or Instagram connections, please reach out to our support team for further assistance.
  • Time: April 5, 2024, 10:51 p.m.
    Status: Monitoring
    Update: Our team has implemented a fix and is monitoring the results. Affected customers are requested to try again to set up their Facebook and Instagram connections and ensure they are working properly. Once we confirm that all aspects of the reported issue are fully resolved, we will update the status for this incident to Resolved. If you continue to experience any issues, please contact Lead Gen & CRM Support for further assistance.
  • Time: April 2, 2024, 4:15 p.m.
    Status: Identified
    Update: We are continuing to work with Facebook to address the ongoing issues connecting Lead Gen & CRM to Facebook and Instagram. We have submitted a revision request for our app and are waiting for Facebook's review. Our team will continue to share updates as they become available on this page.
  • Time: April 1, 2024, 2:05 p.m.
    Status: Identified
    Update: We have worked with Facebook to identify the issue with the Facebook and Instagram social apps and are actively working to release an updated version of the app. We will continue to share updates here as they become available.
  • Time: March 29, 2024, 5:47 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers have had issues with being able to connect Facebook and Instagram with their Lead Gen & CRM account for social posting and social listening. Our team is aware of this issue and is actively working to address the issue with Facebook directly. We will continue to investigate and will share updates as they become available on this page.

Updates:

  • Time: March 1, 2024, 2:27 p.m.
    Status: Resolved
    Update: Our team has monitored Salesforce sync overnight and confirmed that Salesforce sync is operating normally for all users. If you continue to experience any issues with Salesforce sync, please reach out to our support team for further assistance.
  • Time: Feb. 29, 2024, 9:07 p.m.
    Status: Monitoring
    Update: Our team has released an update to fix and resume Salesforce syncs for all customers. Some customers may see delays with Salesforce syncing as our system works to catch up on all sync updates. We will continue to monitor the progress of Salesforce syncs before resolving this incident.
  • Time: Feb. 28, 2024, 2:35 p.m.
    Status: Investigating
    Update: Our team has recently identified an issue with the Salesforce integration for Lead Gen & CRM. Some accounts may see that syncs from Salesforce are occurring on a slower cadence. Some accounts may temporarily see that data is not syncing from Salesforce. Our team is actively working to address the delays with Salesforce syncs. We will continue to post updates about the Salesforce sync here.

Updates:

  • Time: Feb. 28, 2024, 2:35 p.m.
    Status: Resolved
    Update: Our team has released an update to ensure all leads are appearing in the system. Any newly added leads to the system will appear within the Contact Manager. This incident is resolved. If you continue to experience any issues with the Contact Manager or creating Contacts, please reach out to our Support team.
  • Time: Feb. 27, 2024, 9:56 p.m.
    Status: Monitoring
    Update: Our team is continuing to monitor the behavior and is still diligently working towards a full fix. Our team will provide updates to our customers as the developers share their progress.
  • Time: Feb. 27, 2024, 2:18 p.m.
    Status: Monitoring
    Update: Our team completed a backfill of new contacts to ensure they appear in the contact manager. All contacts which were added to the system leading up to 1:30 pm ET on February 26th are now showing in the system. All newly added leads continue to be created in the system, but for some customers may not immediately show up in the Contact Manager. Our team is continuing the work necessary to remove this delay and ensure leads appear in the contact manager immediately upon creation.
  • Time: Feb. 26, 2024, 8:57 p.m.
    Status: Monitoring
    Update: Our systems team has identified the cause of the contacts not appearing within contact manager. They have released an update so that new contacts added to the system via import, forms, and Salesforce Sync appear. Our team is also resyncing the new data to ensure all contacts added during the outage appear within the account. This process will take several hours to complete. We will update this status page once this process is completed.
  • Time: Feb. 26, 2024, 2:21 p.m.
    Status: Investigating
    Update: Our team has received reports that new contacts added to the system via import, forms, and Salesforce Sync are not appearing within the contact manager. Some customers have also reported that changes to existing contacts are not showing in the contact manager. Our team is investigating these behaviors and working to resolve them as quickly as possible.

Updates:

  • Time: Jan. 18, 2024, 2:11 p.m.
    Status: Resolved
    Update: Our team has resolved the 502 errors that customers were experiencing earlier. Any new API calls should no longer return 502 server errors. If you continue to experience errors when making API calls, please contact our support team for further assistance.
  • Time: Jan. 18, 2024, 1:49 p.m.
    Status: Investigating
    Update: Our team has received reports that some customers are receiving 502 server errors when running API calls. Our team is investigating these reports and working to resolve these server errors as quickly as possible.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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