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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 8 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Jan. 17, 2024, 3:21 p.m.
    Status: Resolved
    Update: Our team has released an update to our LinkedIn integration. Posting is now working for LinkedIn. Any posts that have already failed will not publish, but any scheduled should publish successfully. If you continue to experience any issues with LinkedIn posting, please contact our support team.
  • Time: Jan. 16, 2024, 9:58 p.m.
    Status: Identified
    Update: Our team is continuing to work on a fix for LinkedIn posting. We do not have further updates at this time, but we will continue to share updates on LinkedIn posting to this page.
  • Time: Jan. 16, 2024, 5:33 p.m.
    Status: Identified
    Update: Our team has received reports that LinkedIn posts are not publishing and are providing error messages when attempting to post. Our engineering team is working to address this behavior as quickly as possible. We will continue to post updates about LinkedIn posting here.

Updates:

  • Time: Nov. 3, 2023, 5 p.m.
    Status: Resolved
    Update: An update has been released to address the root cause of the email editor issues. Our team has tested the update and confirmed that email editing is fully restored. This incident has been resolved, but if you have any additional questions, please contact Support.
  • Time: Nov. 3, 2023, 4:45 p.m.
    Status: Identified
    Update: Our team has identified the root cause of the email editor issues and is working on an update to address the email editor text editing issues.
  • Time: Nov. 3, 2023, 4:21 p.m.
    Status: Investigating
    Update: Our team has received reports of text being unable to be modified within the email editor. Our team is aware of the issue and is working to restore text editing in the email editor as quickly as possible. We will provide further updates on this incident to this page.

Updates:

  • Time: Oct. 19, 2023, 2:52 p.m.
    Status: Resolved
    Update: Our team has reviewed reporting to confirm that reporting for Ads is now up-to-date for all impacted dates for this incident. This incident has been resolved, but if you continue to experience any issues with Ads or reporting, please reach out to our support team for further assistance.
  • Time: Oct. 18, 2023, 1:54 p.m.
    Status: Identified
    Update: After further investigation and work by our team, impacted reporting data for the past 72 hours is now available within the platform. Our team is continuing to work on this issue to ensure Ads reporting data appropriately backfills for the remaining dates impacted by this incident. We will post further updates on this page.
  • Time: Oct. 16, 2023, 5:45 p.m.
    Status: Identified
    Update: Our team has identified the cause of the reporting delays and is working with the our partners to restore up-to-date reporting functionality within the Ads platform.
  • Time: Oct. 13, 2023, 9:14 p.m.
    Status: Investigating
    Update: On Thursday, October 12th, our team identified that reporting statistics for retargeting Ads are delayed. Ads continue to be served to visitors, but the reporting for Web, Mobile app, and Video campaigns are currently delayed and may not appear with the most up-to-date information. Our team is investigating this issue and working to identify a resolution as quickly as possible.

Updates:

  • Time: Oct. 4, 2023, 4:08 p.m.
    Status: Resolved
    Update: Our team has reviewed and confirmed that all impacted accounts are able to create, update and delete content throughout their accounts. If you continue to experience any issues, please reach out to Lead Gen & CRM Support for further assistance.
  • Time: Oct. 4, 2023, 3:50 p.m.
    Status: Monitoring
    Update: A fix has been released to the impacted accounts. Our teams are monitoring the results of this update to ensure the issue is fully resolved for all impacted users. Once we have confirmed that all aspects of the reported issues are fully resolved, we will update the status for this incident to Resolved.
  • Time: Oct. 4, 2023, 2:57 p.m.
    Status: Identified
    Update: On October 4th at around 10 AM ET, our team identified that some accounts began to experience issues with creating, updating, or deleting content within their accounts. Our team has identified the issue and is working to restore full editing access across the platform to the impacted accounts. We will share further updates on the status of the issue here.

Updates:

  • Time: Sept. 11, 2023, 11:18 p.m.
    Status: Resolved
    Update: Our team has identified the cause of the saving error and have updated the system. Saves for emails, lists, and contacts are now working correctly. Our team will continue monitoring the results of this update to ensure that all areas of the app continue to save data correctly. During our investigation our team identified that some customers experienced data loss for actions taken between 3:50 pm EDT and 5:25 pm EDT. Events that may have been impacted during this time include: imports, exports, email edits, list updates, contact updates, and form fills. Any information which was not saved during these times will need to be resubmitted and resaved on the platform. We apologize for this lost data. Our team will be taking additional steps to ensure this type of data loss does not occur in the future.
  • Time: Sept. 11, 2023, 9:53 p.m.
    Status: Investigating
    Update: Our team has received reports of error messages when attempting to save Emails, Lists, or Contacts. Our team is aware of the incident and is working to resolve it as soon as possible.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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