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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 7 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: Sept. 1, 2023, 4:39 p.m.
    Status: Resolved
    Update: Our team has continued to perform extensive testing and confirmed that opportunities continue to save appropriately and opportunity workflows continue to process as intended across customer accounts. If you continue to experience any issues with your Opportunities or Opportunity Workflows, please contact Support for assistance investigating and troubleshooting.
  • Time: Aug. 31, 2023, 9:02 p.m.
    Status: Monitoring
    Update: Our development team has released an update into production to correct the behavior of opportunities. The update from our development team will ensure that all customers can create and save new opportunities, updated existing opportunities without errors, and trigger opportunity workflows. Our team will continue to monitor the results of the update and ensure the outage if fully addressed by this update before moving this incident to a Resolved state. If you continue to experience errors when creating or updating opportunities, please reach out to Support.
  • Time: Aug. 29, 2023, 9:37 p.m.
    Status: Identified
    Update: Our team has released an update that will allow users to update existing opportunities without receiving false error messages. However, customers are still reporting that changes saved to opportunities are not activating Opportunity Triggers on workflows. Our team is continuing to develop a resolution for this as quickly as possible.
  • Time: Aug. 29, 2023, 1:20 p.m.
    Status: Identified
    Update: Our team is continuing their work to address this behavior. We will continue to provide further updates here as soon as possible.
  • Time: Aug. 25, 2023, 1:47 p.m.
    Status: Identified
    Update: Our team is continuing to work diligently to address this issue. We will share further updates here as they become available.
  • Time: Aug. 24, 2023, 4:09 p.m.
    Status: Identified
    Update: Our team has received reports of the following error message appearing when attempting to save updates to opportunities: "Save Opportunity Error. Please try again." The updated information successfully saves on the opportunity despite the error message. Our team has also discovered that changes to opportunities are not activating Opportunity Triggers on workflows. Our team is working diligently to address these opportunity errors. We will continue to post updates on this incident to this page.

Updates:

  • Time: Aug. 2, 2023, 7:31 p.m.
    Status: Resolved
    Update: After further investigation it has been determined that this was internal and everything is operational.
  • Time: Aug. 2, 2023, 5:27 p.m.
    Status: Investigating
    Update: Our team has received reports of customers being unable to access the application to log in. Our team is aware of the issues and is working to restore login and platform access as quickly as possible.

Updates:

  • Time: Aug. 2, 2023, 4:52 p.m.
    Status: Resolved
    Update: Our team has successfully resolved the platform access errors. Login access is restored, but if you have any further questions, please contact support.
  • Time: Aug. 2, 2023, 4:35 p.m.
    Status: Investigating
    Update: Our team has received reports of customers being unable to access the application to log in. Our team is aware of the issues and is working to restore login and platform access as quickly as possible.

Updates:

  • Time: July 19, 2023, 6:43 p.m.
    Status: Resolved
    Update: Our team is continuing to work with Twitter on social connections and will post further messaging and updates directly to accounts once available.
  • Time: July 19, 2023, 3:52 p.m.
    Status: Investigating
    Update: Customers are experiencing issues connecting their Twitter profiles and posting to their Twitter accounts. We are working with Twitter to resolve the issue.

Updates:

  • Time: July 3, 2023, 4:10 p.m.
    Status: Resolved
    Update: The SSL certificate has been updated, and the API issues are now resolved. Thank you for your patience, and if you have any questions, please feel free to contact Lead Gen & CRM Support.
  • Time: July 3, 2023, 2:34 p.m.
    Status: Investigating
    Update: Our team has identified that the SSL certificate has expired for the api.sharpspring.com domain. This affects the ability to send API calls (including Zapier and other 3rd party connectors). Our team is actively investigating these issues and will work to provide a resolution as soon as possible. We apologize for the inconvenience.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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