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Is there an SharpSpring outage?

SharpSpring status: Systems Active

Last checked: 8 minutes ago

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SharpSpring outages and incidents

Outage and incident data over the last 30 days for SharpSpring.

There have been 2 outages or incidents for SharpSpring in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SharpSpring

Outlogger tracks the status of these components for Xero:

Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Contact Manager Active
Contact Record/Lead Page Active
Email Events Processing Active
Email Sending Active
Forms Serving Active
Form Submissions Processing Active
Imports and Exports Active
List Building Active
Social Media Listening Active
Social Media Posting Active
Component Status
Ads Active
APIs and Integrations Active
Chatbot Serving Active
Landing Pages Serving Active
Reporting Active
SharpSpring Application Active
Web Impression Tracking Active
Workflows Processing Active
Active
Contact Manager Active
Contact Record/Lead Page Active
Active
Email Events Processing Active
Email Sending Active
Active
Forms Serving Active
Form Submissions Processing Active
Active
Imports and Exports Active
List Building Active
Active
Social Media Listening Active
Social Media Posting Active

Latest SharpSpring outages and incidents.

View the latest incidents for SharpSpring and check for official updates:

Updates:

  • Time: June 13, 2023, 6:12 p.m.
    Status: Resolved
    Update: This incident is confirmed to be resolved. Thank you and if you have any questions please feel free to reach out to Lead Gen & CRM Support.
  • Time: June 13, 2023, 2:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the Automations and as of 9pm June 12th, 2023 we are monitoring the results.
  • Time: June 12, 2023, 9:30 p.m.
    Status: Investigating
    Update: Earlier today (June 12th 2023), our team identified that some customers are experiencing delays with visual workflows and action groups. Our team has identified the issue and is working to resolve it as quickly as possible.

Updates:

  • Time: June 1, 2023, 3:14 p.m.
    Status: Resolved
    Update: Our team has addressed the root cause of the automation delays and have monitored progress to ensure all automations are caught up. The platform is no longer experiencing automation delays for users. If you experience any issues or have any additional questions about your automations or visual workflows, please reach out to our support team.
  • Time: June 1, 2023, 1:37 p.m.
    Status: Identified
    Update: On the morning of June 1st, our team identified that some customers are experiencing delays with visual workflows and action groups. Our team has identified the issue and is working to resolve it as quickly as possible.

Updates:

  • Time: May 22, 2023, 4:06 p.m.
    Status: Resolved
    Update: Our team was able to identify the root cause of the automation delays and ensure that all visual workflows and action groups are working without any further delays. If you continue to experience any issues with visual workflows or action groups, please reach out to our support team for further assistance.
  • Time: May 22, 2023, 2:02 p.m.
    Status: Investigating
    Update: Our team has received reports of delays with actions sending for visual workflows and actions groups in some accounts. We are actively working to identify the root cause of the automation delays and resolve them as soon as possible.

Updates:

  • Time: May 11, 2023, 6:15 p.m.
    Status: Resolved
    Update: Our team has monitored the results of the update and confirmed that all automation actions that were previously delayed have caught up. We have also confirmed that new automation actions are no longer experiencing delays. If you continue to experience any issues with workflows or automation, please contact the Lead Gen & CRM (formerly SharpSpring) Support Team for further assistance.
  • Time: May 11, 2023, 4:50 p.m.
    Status: Monitoring
    Update: Our team has monitored the progress of the update we released earlier today and continues to see improvements. Automations that were previously delayed are now sending in the order in which they originally occurred. Our system will continue to work through the backlog of automated actions and we will continue monitoring those results and sharing updates to this page.
  • Time: May 11, 2023, 3:51 p.m.
    Status: Monitoring
    Update: Our team has identified the cause of the automation delays and has released an update to ensure that any delayed automations are sending appropriately. This delay created a large backlog of automation events that is now sending appropriately and our team expects to see the any delayed automation actions cleared within the next few hours. Any automations that have been delayed since yesterday will begin to trigger as the backlog is cleared. No contact data or automation data has been lost during this incident, and all automations that were delayed will continue to trigger the actions as intended once the backlog is cleared. Our team is going to continue closely monitoring this update to ensure the backlog of delayed automations catches up.
  • Time: May 11, 2023, 2:01 p.m.
    Status: Investigating
    Update: Our team continues to investigate and address the automation delays currently experienced by some accounts. We will continue to post updates about the status of these delays on this page.
  • Time: May 10, 2023, 2:16 p.m.
    Status: Investigating
    Update: Some customers have reported delays in the activation of their workflows and action groups. Our team is aware of the delays and is working to identify the cause of these delays and resolve them as soon as possible.

Updates:

  • Time: March 29, 2023, 8:09 p.m.
    Status: Resolved
    Update: We have confirmed resolution and now see success when making calls with Sales Dialer. If you continue to experience any behaviors causing Sales Dialer to not behave as expected please reach out to Lead Gen & CRM Support.
  • Time: March 29, 2023, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 29, 2023, 3:58 p.m.
    Status: Investigating
    Update: SharpSpring Sales Dialer is failing to successfully complete calls for some customers. Our team is actively investigating and working to resolve this issue.

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Frequently Asked Questions - SharpSpring

Is there a SharpSpring outage?
The current status of SharpSpring is: Systems Active
Where can I find the official status page of SharpSpring?
The official status page for SharpSpring is here
How can I get notified if SharpSpring is down or experiencing an outage?
To get notified of any status changes to SharpSpring, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SharpSpring every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SharpSpring do?
Consolidate retargeting ads in one application. Quick setup, instant results. Test it out now for a seamless advertising experience.

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