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Is there an Permutive outage?

Permutive status: Systems Active

Last checked: 13 minutes ago

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Permutive outages and incidents

Outage and incident data over the last 30 days for Permutive.

There have been 0 outages or incidents for Permutive in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Permutive

Outlogger tracks the status of these components for Xero:

AMP API Active
Content Delivery Network Active
Permutive Analytics Active
Permutive API Active
Permutive Dashboard Active
Permutive SDKs Active
Routing Active
Third-Party Data API Active
Component Status
AMP API Active
Content Delivery Network Active
Permutive Analytics Active
Permutive API Active
Permutive Dashboard Active
Permutive SDKs Active
Routing Active
Third-Party Data API Active

Latest Permutive outages and incidents.

View the latest incidents for Permutive and check for official updates:

Updates:

  • Time: Aug. 15, 2024, 1:32 p.m.
    Status: Resolved
    Update: This incident has been resolved with no further downtime expected.
  • Time: Aug. 15, 2024, 9:38 a.m.
    Status: Monitoring
    Update: The Permutive Events API suffered an outage between 05:22 UTC and 06:32 UTC on 15th August 2024. During this period, segmentation & activation of users remained operational with degraded service, but Insights and Routing were affected. All services have been restored and our team are now monitoring.

Updates:

  • Time: June 28, 2024, 1:43 p.m.
    Status: Resolved
    Update: Incident resolved
  • Time: June 28, 2024, 1:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 28, 2024, 1:30 p.m.
    Status: Monitoring
    Update: All access to the Permutive Dashboard has been restored. We are working through a short backlog of data for our insights and routing products.
  • Time: June 28, 2024, 12:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with login access to the Permutive Dashboard.

Updates:

  • Time: June 28, 2024, 1:43 p.m.
    Status: Resolved
    Update: Incident resolved
  • Time: June 28, 2024, 1:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 28, 2024, 1:30 p.m.
    Status: Monitoring
    Update: All access to the Permutive Dashboard has been restored. We are working through a short backlog of data for our insights and routing products.
  • Time: June 28, 2024, 12:25 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with login access to the Permutive Dashboard.

Updates:

  • Time: May 21, 2024, 9:26 a.m.
    Status: Resolved
    Update: Our system has remained stable since 14th May with no additional customer impacted expected. Our team will be taking steps to mitigate against future service degradation.
  • Time: May 21, 2024, 9:26 a.m.
    Status: Resolved
    Update: Our system has remained stable since 14th May with no additional customer impacted expected. Our team will be taking steps to mitigate against future service degradation.
  • Time: May 14, 2024, 9:05 a.m.
    Status: Monitoring
    Update: Our data processing pipeline for Audience Insights and Campaign Insights has now stabilised and no further delays in Insights are expected. The Live Audience Sizes metric for cohorts is also no longer impacted by this issue. There remains some data inconsistencies in Insights impacting some customers on specific days, in particular on May 10th/11th. If you have analytical use cases impacted by this, workarounds include using the Plans tool to analyse your cohorts, or querying event data directly for customers using Routing. Our team is continuing to monitor our internal systems and will be taking steps to mitigate against future service degradation.
  • Time: May 14, 2024, 9:05 a.m.
    Status: Monitoring
    Update: Our data processing pipeline for Audience Insights and Campaign Insights has now stabilised and no further delays in Insights are expected. The Live Audience Sizes metric for cohorts is also no longer impacted by this issue. There remains some data inconsistencies in Insights impacting some customers on specific days, in particular on May 10th/11th. If you have analytical use cases impacted by this, workarounds include using the Plans tool to analyse your cohorts, or querying event data directly for customers using Routing. Our team is continuing to monitor our internal systems and will be taking steps to mitigate against future service degradation.
  • Time: May 7, 2024, 4:54 p.m.
    Status: Identified
    Update: We are experiencing a delay in our data processing relating to Audience Insights and Campaign Insights leading to a gap in recent data being displayed from the 3rd of May. Live Audience Size metrics in the dashboard (no SDK impact) are also currently affected for cohorts. - Cohort population and activation is not affected - this incident only affects visualisation of the Live Audience Size metric in the UI - We expect that the gap in Insights data will be fully resolved with no data loss, once the backlog is processed To access cohort sizes and insights for the last 30 days, you can also use our Audience Planning product, which is unaffected by this current outage.
  • Time: May 7, 2024, 4:54 p.m.
    Status: Identified
    Update: We are experiencing a delay in our data processing relating to Audience Insights and Campaign Insights leading to a gap in recent data being displayed from the 3rd of May. Live Audience Size metrics in the dashboard (no SDK impact) are also currently affected for cohorts. - Cohort population and activation is not affected - this incident only affects visualisation of the Live Audience Size metric in the UI - We expect that the gap in Insights data will be fully resolved with no data loss, once the backlog is processed To access cohort sizes and insights for the last 30 days, you can also use our Audience Planning product, which is unaffected by this current outage.

Updates:

  • Time: March 14, 2024, 6:18 p.m.
    Status: Postmortem
    Update: Over the past week, two separate incidents have impacted our platform. The first incident took place on March 5th 2024, when we experienced an API outage between 01:36 UTC and 06:49 UTC. The second incident occurred on March 10th 2024, with an API outage occurring between 07:50 UTC and 08:50 UTC. We anticipate minimal impact on campaign delivery as our SDK continued to segment and target users during these times. However, due to the API outage, no user events were collected. You may notice a drop in data in our Insights module and lower unique users and pageview numbers for March 5th and March 10th. If you utilise Routing, you will see a drop in event collection for the duration of the outages and those utilising our daily Routing to AWS S3 will also see a delay in their routed data for March 9th. At Permutive, we are proud of our platform’s stability. In the full year preceding these events, our core APIs achieved 100% uptime. So, on rare occasions when incidents occur, we aim to stay transparent with our customers and explain how we plan to avoid them in the future. We have carried out a thorough investigation into both incidents. While each incident had a similar level of impact on our services, the two incidents were unrelated and had different underlying causes. The incident on March 5th was caused by an internal error in our event handling API, which caused the API to scale down to where it was no longer able to handle traffic. We identified the issue just after 06:00am UTC on 5th March. Our team reacted swiftly and put a manual fix in place by 06:49am. The root cause of the incident on March 10th was a process failure that affected an internal service critical to the functioning of several externally facing services, including our event handling API. Our team was able to resolve this issue in just under an hour.  Following these incidents, we are actively taking steps to prevent recurrences of similar outages: * We have implemented mitigations against the observed scaling issues during the incident on March 5th * We are taking steps to improve the resiliency of our critical APIs by minimising dependencies on downstream services   * We have begun to introduce new monitoring and alerting for the process which failed on March 10th, to mitigate the risk of process failure * We are looking at ways to mitigate the risk of long-running outages. We are reviewing our processes for out-of-hours support and looking at ways to ensure a faster response in the event of a critical outage overnight We would like to apologise for any inconvenience these incidents may have caused you. If you have any questions, concerns, or further feedback, please do not hesitate to get in touch with [technical-services@permutive.com](mailto:technical-services@permutive.com).
  • Time: March 10, 2024, 11:11 a.m.
    Status: Resolved
    Update: This incident has been resolved with no further downtime expected.
  • Time: March 10, 2024, 8:57 a.m.
    Status: Monitoring
    Update: The Permutive API suffered an outage between 07:56 UTC and 08:48 UTC on 10th March 2024. During this period, segmentation & activation of users remained operational with degraded service, but Insights and Routing were affected. All services have been restored and our team are now monitoring.

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Frequently Asked Questions - Permutive

Is there a Permutive outage?
The current status of Permutive is: Systems Active
Where can I find the official status page of Permutive?
The official status page for Permutive is here
How can I get notified if Permutive is down or experiencing an outage?
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What does Permutive do?
Permutive empowers publishers to monetize their audience while respecting privacy. Consult with experts to boost revenue from first-party data.