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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 4 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: Nov. 6, 2023, 9:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2023, 6:09 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 6, 2023, 4:28 p.m.
    Status: Investigating
    Update: There have been reports of intermittent issues when attempting to add Toll-Free and Local Numbers. Our team is currently investigating.

Updates:

  • Time: Sept. 26, 2023, 2:51 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 26, 2023, 2:17 p.m.
    Status: Investigating
    Update: Some customers are having issues with gateway calling on our mobile applications and may be experiencing delays when updating call-handling rules. We are urgently investigating the matter. Meanwhile, customers can use WiFi mode to complete calls on the mobile apps or use My.Phone.com.

Updates:

  • Time: Sept. 19, 2023, 2:13 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Sept. 19, 2023, 5:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 19, 2023, 3:03 a.m.
    Status: Investigating
    Update: One of our technology partners is experiencing an impairment impacting Phone.com applications. As a result, push notifications, messages, voicemail notifications, and other alerts may be delayed. We are working closely with our partners as they work to resolve this issue.

Updates:

  • Time: Sept. 19, 2023, 1:29 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 18, 2023, 9:24 p.m.
    Status: Identified
    Update: One of our technology partners is experiencing an impairment impacting Phone.com customers' ability to access and use our applications. We are working closely with our partner as they work to resolve this issue. More information and an estimated time of resolution will be provided when it is available.
  • Time: Sept. 18, 2023, 7:20 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 18, 2023, 6:45 p.m.
    Status: Investigating
    Update: Some users are unable to access My.Phone.com, the mobile apps and Configure.Phone.com. Our team is actively investigating the issue with all urgency. We will provide updates when more information becomes available.

Updates:

  • Time: Sept. 15, 2023, 5:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 15, 2023, 2:10 p.m.
    Status: Investigating
    Update: We are investigating an issue preventing people who attempt to sign up for Phone.com from selecting a phone number. We are working to resolve it quickly. If you cannot select a number during the signup process, please try again later.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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