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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 4 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: Aug. 14, 2023, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2023, 9:12 p.m.
    Status: Investigating
    Update: We are working to resolve an issue preventing some Phone.com mobile app users from making outbound calls while in Gateway mode. We will provide updates when more information is available. Outbound calls can be completed using VoIP mode.

Updates:

  • Time: July 27, 2023, 3:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 27, 2023, 1:08 p.m.
    Status: Investigating
    Update: We have received reports of prolonged response and load times for our administrative control panel. Our engineering team is actively investigating this issue and working to resolve it as quickly as possible. We will provide updates when more information is available.

Updates:

  • Time: June 10, 2023, 2:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 10, 2023, 1:29 p.m.
    Status: Investigating
    Update: We are investigating an impairment with our administrative web services, including Control Panel, Configure, and Console. We are working as quickly as possible to resolve the issue and will provide an update when it is available.

Updates:

  • Time: June 9, 2023, 11:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 9, 2023, 10:38 p.m.
    Status: Investigating
    Update: Some customers with Yealink and Polycom IP phones are getting a server error when they attempt to place outbound calls. Our team is investigating this matter with all urgency. We will post updates as they become available.

Updates:

  • Time: May 16, 2023, 5:01 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: May 16, 2023, 3:56 p.m.
    Status: Investigating
    Update: We are investigating a reported intermittent issue preventing some users from making or receiving calls using My.Phone.com. This issue does not impact the mobile apps or physical phones. We are working urgently to resolve this and will provide updates when available.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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