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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 7 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: April 27, 2023, 10:20 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: April 27, 2023, 10:19 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 27, 2023, 9:37 p.m.
    Status: Identified
    Update: We have received reports of inbound call failures to My.Phone.com. Our team is working with a technology partner to resolve the issue with urgency.

Updates:

  • Time: April 24, 2023, 7:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 24, 2023, 3:48 p.m.
    Status: Investigating
    Update: Some users cannot make outbound calls from My.Phone.com or the Phone.com mobile app for iOS. Our team is investigating this issue with urgency. We will provide updates when available.

Updates:

  • Time: March 17, 2023, 11:21 p.m.
    Status: Resolved
    Update: The notification delay issue has been resolved. Thank you for your patience.
  • Time: March 17, 2023, 9:05 p.m.
    Status: Investigating
    Update: Some customers are experiencing delays in receiving message, call, and voicemail notifications. Our team is investigating the issue and will provide updates when more information is available.

Updates:

  • Time: March 15, 2023, 3:08 p.m.
    Status: Resolved
    Update: Our engineering team has released a version of the Phone.com app for iOS that solves the log in issue. The new version is 5.6.39. Users can install it from the App Store. You may need to uninstall the old version and install the new one. Thank you for your patience during this incident.
  • Time: March 14, 2023, 12:14 a.m.
    Status: Identified
    Update: Our engineering team has released a version of the Phone.com app for Android that solves the login issue. The new version is 27.0.19. Users can install it from the Play Store. We expect a similar fix for iOS very soon.
  • Time: March 13, 2023, 4:39 p.m.
    Status: Identified
    Update: Our engineering team has uncovered and resolved the cause of this issue. We are in the process of deploying the fix with the mobile app stores. The updates will be available when the app store reviews are complete. We will notify you when that is done.
  • Time: March 11, 2023, 5:23 p.m.
    Status: Identified
    Update: Our engineering teams continue to work on this issue. The nature of the issue requires us to work with our technology partners and mobile app store ecosystems. We will provide more updates as soon as we have more to share. Based on the progress we have made thus far, we are optimistic that this will be resolved soon.
  • Time: March 10, 2023, 4:54 p.m.
    Status: Identified
    Update: Our Engineering Teams are diligently working on this issue. The nature of the issue requires us to work with our technology partners and mobile app store ecosystems. We will provide more updates as soon as we have more to share. Based on the progress we have made thus far, we are optimistic that this will be resolved soon.
  • Time: March 7, 2023, 11:48 p.m.
    Status: Investigating
    Update: We continue to work on resolving this issue. Meanwhile, if you are having trouble logging into the mobile apps, you can access Phone.com by logging into https://My.Phone.com from your mobile browser. Your patience is appreciated.
  • Time: March 7, 2023, 6:26 p.m.
    Status: Investigating
    Update: We are working with our service partner to resolve the mobile app login issue for both iOS and Android users. This issue should not impact customers who are already logged in.
  • Time: March 7, 2023, 5:35 p.m.
    Status: Investigating
    Update: We are experiencing an issue preventing some users from logging into our mobile apps. We understand the critical nature of this problem and are working urgently to resolve it. We will provide more information as it becomes available.

Updates:

  • Time: Feb. 16, 2023, 4:25 p.m.
    Status: Resolved
    Update: This issue has been resolved.
  • Time: Feb. 15, 2023, 6:34 p.m.
    Status: Identified
    Update: We are aware of an issue that is preventing customers from initiating support chats from within our applications. We know the root cause and are working urgently to resolve the issue. Meanwhile, to reach our support team via chat, you can visit https://support.phone.com/contact-us.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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