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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 7 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: Jan. 9, 2023, 9:47 p.m.
    Status: Resolved
    Update: Thank you for your patience. This issue has been resolved.
  • Time: Jan. 9, 2023, 5:34 p.m.
    Status: Identified
    Update: We are currently experiencing an issue preventing some customers from successfully receiving multimedia (MMS) messages. We have identified the cause and are working on a solution. We provide updates and an estimated time of resolution when they become available.

Updates:

  • Time: Jan. 7, 2023, 6:50 p.m.
    Status: Resolved
    Update: Thank you for your patience. This issue has been resolved.
  • Time: Jan. 7, 2023, 5:37 p.m.
    Status: Investigating
    Update: We are investigating an issue preventing some users from accessing our administrative control panel (Control.Phone.com). We will update this page when we have a resolution.

Updates:

  • Time: Nov. 22, 2022, 10:44 p.m.
    Status: Resolved
    Update: This incident has been resolved. We appreciate your patience.
  • Time: Nov. 22, 2022, 4:06 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue resulting in no audio for some customers using My.Phone.com. We are working urgently to identify the cause and correct the problem. We will provide additional information and an estimated resolution time when it is available. While we are actively investigating the issue with My.Phone.com, customers are encouraged to use our mobile apps as a temporary workaround. https://www.phone.com/mobile-apps/

Updates:

  • Time: Nov. 22, 2022, 2:56 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2022, 10:51 p.m.
    Status: Investigating
    Update: Our team is continuing the investigation to fix this issue, which solely affects My.Phone.com. Other audio services are all operating normally.
  • Time: Nov. 21, 2022, 8:50 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue resulting in no audio for some customers using My.Phone.com. We are working urgently to identify the cause and correct the problem. We will provide additional information and an estimated resolution time when it is available.

Updates:

  • Time: Nov. 4, 2022, 5:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 3, 2022, 7:15 p.m.
    Status: Monitoring
    Update: Our technology partner has confirmed that Verizon, along with the industry vendor, is delivering inbound SMS Traffic to the network with successful message delivery. We will continue to monitor to ensure continued stability.
  • Time: Nov. 3, 2022, 5:13 p.m.
    Status: Monitoring
    Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
  • Time: Nov. 3, 2022, 2:54 p.m.
    Status: Identified
    Update: Our technology partner remains engaged with Verizon and the industry vendor as they work to restore inbound SMS from Verizon to the network.
  • Time: Nov. 3, 2022, 2:13 a.m.
    Status: Identified
    Update: The issue with the upstream routing has been identified, and the relevant parties are engaged and working on mitigation. The changes they're making will most likely take through the day tomorrow to take full effect, so we will provide more details when available.
  • Time: Nov. 3, 2022, 2:11 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Nov. 2, 2022, 8:55 p.m.
    Status: Investigating
    Update: One of our technology partners is experiencing an impairment that is causing inbound text messaging delays from Verizon. We are working closely with our partners as they work to resolve this issue. More information will be provided when it is available.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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