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Is there an Phone.com outage?

Phone.com status: Systems Active

Last checked: 4 minutes ago

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Phone.com outages and incidents

Outage and incident data over the last 30 days for Phone.com.

There have been 1 outages or incidents for Phone.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phone.com

Outlogger tracks the status of these components for Xero:

Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active
Component Status
Configure.Phone.com Active
Control Panel Active
Customer Service Active
Customer Service - Sales & Support Lines Active
Desk Phones Active
Faxing Active
Mobile Application Active
My.Phone.com Active
Phone.com Communicator Active
Phone.com Website Active
REST API Active
SMS/Text Messaging Active
Video Meetings Active
Voicemail Active
Voice Network Active
XML API Active

Latest Phone.com outages and incidents.

View the latest incidents for Phone.com and check for official updates:

Updates:

  • Time: Oct. 13, 2022, 5:58 a.m.
    Status: Resolved
    Update: This issue has been resolved. Thank you for your patience.
  • Time: Oct. 12, 2022, 10:28 p.m.
    Status: Investigating
    Update: We are currently experiencing a delay in the availability of call recordings. Our team is investigating. We will update this page when more information is available.

Updates:

  • Time: Oct. 1, 2022, 3:29 p.m.
    Status: Resolved
    Update: This problem has been resolved. Thank you for your patience.
  • Time: Sept. 30, 2022, 8:47 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 30, 2022, 6:23 p.m.
    Status: Investigating
    Update: Some customers are experiencing delayed transcriptions and voicemail, test message, and fax notifications. Our team is investigating the issue. We are sorry for any inconvenience and will provide updates as available.

Updates:

  • Time: Sept. 28, 2022, 8:54 p.m.
    Status: Resolved
    Update: Amazon Web Services has resolved the issue, and we have verified that access to our applications has been restored. Thank you for your patience during this impairment.
  • Time: Sept. 28, 2022, 6:09 p.m.
    Status: Identified
    Update: We are experiencing an impairment of some of our services due to an outage with our vendor partner, Amazon Web Services. This outage is affecting many service providers across the US. The vendor has acknowledged the problem and is working on restoration. We do not yet have a solid ETA, but will continue to provide updates as we learn more.
  • Time: Sept. 28, 2022, 5:03 p.m.
    Status: Identified
    Update: One of our technology partners is experiencing an impairment impacting Phone.com customers' ability to access and use our applications. As a result, message notifications, call logs, voicemail notifications, and other alerts may be delayed. We are working closely with our partners as they work to resolve this issue. More information and an estimated time of resolution will be provided when it is available.
  • Time: Sept. 28, 2022, 4:55 p.m.
    Status: Investigating
    Update: We are investigating an issue causing impairment to our online applications, including My.Phone.com, Configure.Phone.com, and Control.Phone.com. Our team is working urgently to identify and solve the problem. We will provide updates as available.

Updates:

  • Time: Sept. 20, 2022, 10:51 p.m.
    Status: Resolved
    Update: This incident has been resolved, and outbound faxing is working as expected.
  • Time: Sept. 20, 2022, 10:28 p.m.
    Status: Investigating
    Update: We are currently investigating reports of outbound faxes becoming stuck in the “In progress” state. We are working to resolve this as quickly as possible and will provide updates as available.

Updates:

  • Time: Sept. 15, 2022, 9:14 p.m.
    Status: Resolved
    Update: The issue with delayed voicemail notifications has been resolved.
  • Time: Sept. 15, 2022, 6:26 p.m.
    Status: Investigating
    Update: A subset of customers are currently experiencing delayed voicemail notifications and transcriptions for up to 24 hours. Our team is investigating the issue. We are sorry for any inconvenience and will provide updates as available.

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Frequently Asked Questions - Phone.com

Is there a Phone.com outage?
The current status of Phone.com is: Systems Active
Where can I find the official status page of Phone.com?
The official status page for Phone.com is here
How can I get notified if Phone.com is down or experiencing an outage?
To get notified of any status changes to Phone.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phone.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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