Pike13 outages and incidents
Outage and incident data over the last 30 days for Pike13.
There have been 1 outages or incidents for Pike13 in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Pike13
Outlogger tracks the status of these components for Xero:
Notifications
| Component | Status |
|---|---|
| 3rd Party Integration | Active |
| API | Active |
| Client App | Active |
| Payment Processing | Active |
| Reporting | Active |
| Your Pike13 Website | Active |
| Notifications | Active |
| Active | |
| SMS Messaging | Active |
Latest Pike13 outages and incidents.
View the latest incidents for Pike13 and check for official updates:
Brief outage caused by increased database load
Description: Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.
Status: Resolved
Impact: None | Started At: Nov. 22, 2024, midnight
Updates:
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Time: Nov. 22, 2024, 12:39 a.m.Status: ResolvedUpdate: Between 4:19pm and 4:22pm US Pacific Time, there was an intense spike in load on the database that cause Pike13 applications to stop responding.
Application Slowness
Description: Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.
Status: Resolved
Impact: Minor | Started At: Oct. 14, 2024, 10:32 p.m.
Updates:
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Time: Oct. 15, 2024, 3:25 a.m.Status: ResolvedUpdate: Maintenance complete. Systems operating normally now. We will be monitoring for recurrence of the intermittent slowness.
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Time: Oct. 15, 2024, 3:08 a.m.Status: InvestigatingUpdate: The hardware replacement is in progress.
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Time: Oct. 14, 2024, 11:28 p.m.Status: InvestigatingUpdate: Slightly delayed while complete a full database backup first. Estimated time of outage now 8:00pm EDT.
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Time: Oct. 14, 2024, 11:19 p.m.Status: InvestigatingUpdate: We are going to replace the hardware for the database in 10 minutes from now. There will be a 5-minute outage.
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Time: Oct. 14, 2024, 10:32 p.m.Status: InvestigatingUpdate: Pike13 had been intermittently slow throughout the day. We are investigating.
Database connection waits
Description: Database restart. All system operational. Continuing to monitor performance.
Status: Resolved
Impact: Critical | Started At: Oct. 14, 2024, 3:37 p.m.
Updates:
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Time: Oct. 14, 2024, 3:47 p.m.Status: ResolvedUpdate: Database restart. All system operational. Continuing to monitor performance.
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Time: Oct. 14, 2024, 3:37 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Reporting API Server Hiccup (no impact)
Description: One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.
Status: Resolved
Impact: None | Started At: Sept. 11, 2024, 6:48 p.m.
Updates:
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Time: Sept. 11, 2024, 7:02 p.m.Status: ResolvedUpdate: One of the servers in the Reporting API cluster had connectivity issues and was removed from rotation. The other servers in the cluster were able to handle all of the traffic, which is the purpose of having the redundancy. Everything working normally.
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Time: Sept. 11, 2024, 6:51 p.m.Status: InvestigatingUpdate: There does not appear to be any operational impact, but we are checking to be certain.
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Time: Sept. 11, 2024, 6:48 p.m.Status: InvestigatingUpdate: Something isn't working right now. We're checking into it and will update you with more information ASAP.
Minor Outage
Description: Something isn't working right now. We're checking into it and will update you with more information ASAP.
Status: Investigating
Impact: None | Started At: Aug. 26, 2024, 5:19 p.m.
Updates:
- No updates
