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Is there an Playvox outage?

Playvox status: Systems Active

Last checked: a minute ago

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Playvox outages and incidents

Outage and incident data over the last 30 days for Playvox.

There have been 0 outages or incidents for Playvox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Playvox

Outlogger tracks the status of these components for Xero:

Playvox API Active
Playvox CDN Active
SFTP Audios Active
SFTP Files Active
Application/Platform Active
Coaching Active
Learning Active
Motivation Active
Performance Active
Quality Active
Dialpad Active
External Integrations API Active
Five9 Active
Freshdesk Active
Intercom Active
Kustomer Active
LiveChat Active
RingCentral Active
Salesforce Active
ServiceNow Active
Slack Active
Talkdesk Active
Zendesk Active
Component Status
Playvox API Active
Playvox CDN Active
SFTP Audios Active
SFTP Files Active
Active
Application/Platform Active
Coaching Active
Learning Active
Motivation Active
Performance Active
Quality Active
Active
Dialpad Active
External Integrations API Active
Five9 Active
Freshdesk Active
Intercom Active
Kustomer Active
LiveChat Active
RingCentral Active
Salesforce Active
ServiceNow Active
Slack Active
Talkdesk Active
Zendesk Active

Latest Playvox outages and incidents.

View the latest incidents for Playvox and check for official updates:

Updates:

  • Time: May 25, 2022, 7:54 p.m.
    Status: Resolved
    Update: After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific incidents with the impacted clients. If you have a problem uploading your performance files, contact support for further instruction
  • Time: May 25, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating reported issues related to performance FTP files. We will soon update with more information.

Updates:

  • Time: May 25, 2022, 7:54 p.m.
    Status: Resolved
    Update: After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific incidents with the impacted clients. If you have a problem uploading your performance files, contact support for further instruction
  • Time: May 25, 2022, 3:04 p.m.
    Status: Investigating
    Update: We are currently investigating reported issues related to performance FTP files. We will soon update with more information.

Updates:

  • Time: May 17, 2022, 1:58 p.m.
    Status: Resolved
    Update: All the pending files have been synchronized and the data is now available in the performance reports, Thank you very much for bearing with us on this. If you're still encountering any trouble, let us know at [email protected].
  • Time: May 17, 2022, 3:02 a.m.
    Status: Monitoring
    Update: All the pending files have been synchronized and the data is now available in the performance reports, we identified a couple of files being uploaded while the synchronization was running, those files will be synced on May 17th at 10:00 CT Thank you very much for bearing with us on this. If you see any file(s) as “failed” status, please retry uploading the file(s). and if you're still encountering any trouble, let us know at [email protected].
  • Time: May 16, 2022, 10:19 p.m.
    Status: Monitoring
    Update: We're back in operation, at this moment the platform should be able to receive file(s) and they will be marked as “pending” while the data is processed, however, you will be able to see the data after 21:00 Central Time. If you see any file(s) as “failed” status, please retry uploading the file(s). We apologize for any inconvenience due to this issue and hope this issue hasn't caused a major problem.
  • Time: May 16, 2022, 8:13 p.m.
    Status: Investigating
    Update: We're still working on the FTP service, We will continue to update the status here.
  • Time: May 16, 2022, 4:59 p.m.
    Status: Investigating
    Update: We have reports that some customers are experiencing difficulties uploading files via FTP. We are investigating this, and we will provide an update as soon as we have more information.

Updates:

  • Time: May 17, 2022, 1:58 p.m.
    Status: Resolved
    Update: All the pending files have been synchronized and the data is now available in the performance reports, Thank you very much for bearing with us on this. If you're still encountering any trouble, let us know at [email protected].
  • Time: May 17, 2022, 3:02 a.m.
    Status: Monitoring
    Update: All the pending files have been synchronized and the data is now available in the performance reports, we identified a couple of files being uploaded while the synchronization was running, those files will be synced on May 17th at 10:00 CT Thank you very much for bearing with us on this. If you see any file(s) as “failed” status, please retry uploading the file(s). and if you're still encountering any trouble, let us know at [email protected].
  • Time: May 16, 2022, 10:19 p.m.
    Status: Monitoring
    Update: We're back in operation, at this moment the platform should be able to receive file(s) and they will be marked as “pending” while the data is processed, however, you will be able to see the data after 21:00 Central Time. If you see any file(s) as “failed” status, please retry uploading the file(s). We apologize for any inconvenience due to this issue and hope this issue hasn't caused a major problem.
  • Time: May 16, 2022, 8:13 p.m.
    Status: Investigating
    Update: We're still working on the FTP service, We will continue to update the status here.
  • Time: May 16, 2022, 4:59 p.m.
    Status: Investigating
    Update: We have reports that some customers are experiencing difficulties uploading files via FTP. We are investigating this, and we will provide an update as soon as we have more information.

Updates:

  • Time: May 14, 2022, 6:34 p.m.
    Status: Resolved
    Update: We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].
  • Time: May 14, 2022, 6:01 p.m.
    Status: Monitoring
    Update: We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance.
  • Time: May 14, 2022, 5:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 14, 2022, 2:10 p.m.
    Status: Identified
    Update: We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here.
  • Time: May 14, 2022, 12:10 a.m.
    Status: Identified
    Update: We're still working on resolving the issue with the FTP server, We will continue to update the status here.
  • Time: May 13, 2022, 8:45 p.m.
    Status: Identified
    Update: We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update.
  • Time: May 13, 2022, 6:16 p.m.
    Status: Identified
    Update: We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here.
  • Time: May 13, 2022, 5:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 13, 2022, 5:02 p.m.
    Status: Identified
    Update: The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience.
  • Time: May 13, 2022, 2:07 p.m.
    Status: Identified
    Update: We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue

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Frequently Asked Questions - Playvox

Is there a Playvox outage?
The current status of Playvox is: Systems Active
Where can I find the official status page of Playvox?
The official status page for Playvox is here
How can I get notified if Playvox is down or experiencing an outage?
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