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Is there an Playvox outage?

Playvox status: Systems Active

Last checked: 3 minutes ago

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Playvox outages and incidents

Outage and incident data over the last 30 days for Playvox.

There have been 0 outages or incidents for Playvox in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Playvox

Outlogger tracks the status of these components for Xero:

Playvox API Active
Playvox CDN Active
SFTP Audios Active
SFTP Files Active
Application/Platform Active
Coaching Active
Learning Active
Motivation Active
Performance Active
Quality Active
Dialpad Active
External Integrations API Active
Five9 Active
Freshdesk Active
Intercom Active
Kustomer Active
LiveChat Active
RingCentral Active
Salesforce Active
ServiceNow Active
Slack Active
Talkdesk Active
Zendesk Active
Component Status
Playvox API Active
Playvox CDN Active
SFTP Audios Active
SFTP Files Active
Active
Application/Platform Active
Coaching Active
Learning Active
Motivation Active
Performance Active
Quality Active
Active
Dialpad Active
External Integrations API Active
Five9 Active
Freshdesk Active
Intercom Active
Kustomer Active
LiveChat Active
RingCentral Active
Salesforce Active
ServiceNow Active
Slack Active
Talkdesk Active
Zendesk Active

Latest Playvox outages and incidents.

View the latest incidents for Playvox and check for official updates:

Updates:

  • Time: May 14, 2022, 6:34 p.m.
    Status: Resolved
    Update: We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].
  • Time: May 14, 2022, 6:01 p.m.
    Status: Monitoring
    Update: We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance.
  • Time: May 14, 2022, 5:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 14, 2022, 2:10 p.m.
    Status: Identified
    Update: We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here.
  • Time: May 14, 2022, 12:10 a.m.
    Status: Identified
    Update: We're still working on resolving the issue with the FTP server, We will continue to update the status here.
  • Time: May 13, 2022, 8:45 p.m.
    Status: Identified
    Update: We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update.
  • Time: May 13, 2022, 6:16 p.m.
    Status: Identified
    Update: We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here.
  • Time: May 13, 2022, 5:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: May 13, 2022, 5:02 p.m.
    Status: Identified
    Update: The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience.
  • Time: May 13, 2022, 2:07 p.m.
    Status: Identified
    Update: We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue

Updates:

  • Time: May 11, 2022, 11:14 p.m.
    Status: Resolved
    Update: We continue to see our application as 100% functional and without major impacts, if you have any questions about it do not hesitate to contact our support team at: [email protected]
  • Time: May 11, 2022, 10:02 p.m.
    Status: Monitoring
    Update: Our Database provider notified us most of their services are fully functional. We haven't seen any major impact on our application, although we will continue to monitor to ensure the best functionality and performance If you have any issues, do not hesitate to contact our support team at: [email protected]
  • Time: May 11, 2022, 7:05 p.m.
    Status: Monitoring
    Update: We are intensively monitoring our services, and we haven't noticed any significant impact. We will continue to monitor it while the incident with the provider remains open.
  • Time: May 11, 2022, 5:36 p.m.
    Status: Investigating
    Update: Our Database provider has notified us about an incident with their services that may impact different areas of Playvox. We're investigating the impact of this issue. We'll post here as soon as we have more information. Thanks for your patience.

Updates:

  • Time: May 11, 2022, 11:14 p.m.
    Status: Resolved
    Update: We continue to see our application as 100% functional and without major impacts, if you have any questions about it do not hesitate to contact our support team at: [email protected]
  • Time: May 11, 2022, 10:02 p.m.
    Status: Monitoring
    Update: Our Database provider notified us most of their services are fully functional. We haven't seen any major impact on our application, although we will continue to monitor to ensure the best functionality and performance If you have any issues, do not hesitate to contact our support team at: [email protected]
  • Time: May 11, 2022, 7:05 p.m.
    Status: Monitoring
    Update: We are intensively monitoring our services, and we haven't noticed any significant impact. We will continue to monitor it while the incident with the provider remains open.
  • Time: May 11, 2022, 5:36 p.m.
    Status: Investigating
    Update: Our Database provider has notified us about an incident with their services that may impact different areas of Playvox. We're investigating the impact of this issue. We'll post here as soon as we have more information. Thanks for your patience.

Updates:

  • Time: Dec. 8, 2021, 2:03 a.m.
    Status: Resolved
    Update: With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: [email protected]
  • Time: Dec. 8, 2021, 2:03 a.m.
    Status: Resolved
    Update: With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: [email protected]
  • Time: Dec. 7, 2021, 11:34 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 7, 2021, 11:34 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 7, 2021, 11:33 p.m.
    Status: Monitoring
    Update: AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly
  • Time: Dec. 7, 2021, 11:33 p.m.
    Status: Monitoring
    Update: AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly
  • Time: Dec. 7, 2021, 9:08 p.m.
    Status: Identified
    Update: We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information
  • Time: Dec. 7, 2021, 9:08 p.m.
    Status: Identified
    Update: We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information
  • Time: Dec. 7, 2021, 8:06 p.m.
    Status: Identified
    Update: We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/
  • Time: Dec. 7, 2021, 8:06 p.m.
    Status: Identified
    Update: We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/
  • Time: Dec. 7, 2021, 6:19 p.m.
    Status: Identified
    Update: We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us.
  • Time: Dec. 7, 2021, 6:19 p.m.
    Status: Identified
    Update: We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us.
  • Time: Dec. 7, 2021, 5:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:38 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 7, 2021, 5:37 p.m.
    Status: Identified
    Update: Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/
  • Time: Dec. 7, 2021, 5:37 p.m.
    Status: Identified
    Update: Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/

Updates:

  • Time: Oct. 27, 2021, 11:54 p.m.
    Status: Resolved
    Update: The SFTP Audio server is fully operational now. We're truly sorry for this incident. If you're still experiencing an issue, please contact [email protected].
  • Time: Oct. 27, 2021, 10:52 p.m.
    Status: Identified
    Update: We have identified an expected volume of traffic on our SFTP server, affecting its performance. We're working to restore its full capacity shortly.

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Frequently Asked Questions - Playvox

Is there a Playvox outage?
The current status of Playvox is: Systems Active
Where can I find the official status page of Playvox?
The official status page for Playvox is here
How can I get notified if Playvox is down or experiencing an outage?
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