Polly outages and incidents
Outage and incident data over the last 30 days for Polly.
There have been 0 outages or incidents for Polly in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Polly
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Microsoft Teams App | Active |
| Microsoft Teams Tab | Active |
| Slack App | Active |
| Slack Apps/Integrations | Active |
| Slack Web App | Active |
| Zoom App | Active |
Latest Polly outages and incidents.
View the latest incidents for Polly and check for official updates:
Pollys service impacted for Slack and Zoom
Description: Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.
Status: Resolved
Impact: None | Started At: May 11, 2023, 8:57 p.m.
Updates:
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Time: May 11, 2023, 9:46 p.m.Status: ResolvedUpdate: Our dependent services have completed updating and Polly services is operating normally now. If you encountered an issue sending or responding to a polly, please retry that action.
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Time: May 11, 2023, 9:04 p.m.Status: IdentifiedUpdate: The cause appears to be in one our dependent services that was performing an update. This is causing intermittent issues in sending, receiving, and responding to pollys.
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Time: May 11, 2023, 8:57 p.m.Status: InvestigatingUpdate: Between 1:08pm-1:23pm PDT, and between 1:34pm-1:51pm customers experience issue sending, receiving, and responding to Pollys for both Slack and Zoom. We are investigating the cause of the issue.
Polly is updating with multiple result updates
Description: Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.
Status: Resolved
Impact: None | Started At: April 14, 2023, 8:25 p.m.
Updates:
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Time: April 14, 2023, 8:25 p.m.Status: ResolvedUpdate: Between Thursday April 13 at 11:47 PM PDT and April 14 at 12:40 PM PDT, some Polly Slack customers experienced multiple result updates on their polls. In the case where the poll was in a channel users would see multiple messages stack up. In the case where the poll was sent via a direct message, users would see their message deleted and re-appear multiple times. This issue has been fixed, and the service is now operating normally.
Teams Polly app is experiencing Degradation
Description: Issue resolved
Status: Resolved
Impact: Minor | Started At: April 12, 2023, 6:04 p.m.
Updates:
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Time: April 12, 2023, 6:32 p.m.Status: ResolvedUpdate: Issue resolved
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Time: April 12, 2023, 6:25 p.m.Status: MonitoringUpdate: Servers are under load, balancing the load and monitoring
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Time: April 12, 2023, 6:04 p.m.Status: InvestigatingUpdate: Teams Polly app is experiencing Degradation, which might impact Polly delivery to some users
Errors handling polly responses
Description: We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.
Status: Resolved
Impact: Major | Started At: April 11, 2023, 8 p.m.
Updates:
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Time: April 11, 2023, 9:11 p.m.Status: ResolvedUpdate: We investigated an issue with some polly responses not being correctly recorded between 12:15 and 13:31 PM PDT. This affected a minority of our users and services were restored to normal operations. Responses were restored to the service after the incident was resolved.
Sending Pollys temporarily impacted
Description: Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.
Status: Resolved
Impact: None | Started At: Oct. 25, 2022, 9:30 p.m.
Updates:
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Time: Oct. 25, 2022, 9:43 p.m.Status: ResolvedUpdate: Between 2:05pm and 2:30pm PDT some users experienced problems sending pollys. This issue is now resolved. If you tried sending a polly during this time and it didn't send, please re-send your polly.
