Polly outages and incidents
Outage and incident data over the last 30 days for Polly.
There have been 0 outages or incidents for Polly in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Polly
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Microsoft Teams App | Active |
| Microsoft Teams Tab | Active |
| Slack App | Active |
| Slack Apps/Integrations | Active |
| Slack Web App | Active |
| Zoom App | Active |
Latest Polly outages and incidents.
View the latest incidents for Polly and check for official updates:
Sending and responding to pollys temporarily impacted
Description: Between 10:42am and 11:08am PDT sending or responding to pollys through Slack were delayed. The incident is now resolved. No user action is needed to resend or re-respond.
Status: Resolved
Impact: None | Started At: Oct. 25, 2022, 6 p.m.
Updates:
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Time: Oct. 25, 2022, 6:21 p.m.Status: ResolvedUpdate: Between 10:42am and 11:08am PDT sending or responding to pollys through Slack were delayed. The incident is now resolved. No user action is needed to resend or re-respond.
Some Polly responses not persisting
Description: From 4:44pm PDT to 5:09 PDT some Polly responses were not persisted when voting was attempted through Polly for Slack. Voting on polls for open-ended, rank order, and point-allocation were not affected in Polly for Slack. Voting through web links were not impacted at all. The issue has been resolved and the system is operating normally. Please recast your response if you were unable to respond during this time period.
Status: Resolved
Impact: None | Started At: Oct. 12, 2022, midnight
Updates:
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Time: Oct. 12, 2022, 2:43 a.m.Status: ResolvedUpdate: From 4:44pm PDT to 5:09 PDT some Polly responses were not persisted when voting was attempted through Polly for Slack. Voting on polls for open-ended, rank order, and point-allocation were not affected in Polly for Slack. Voting through web links were not impacted at all. The issue has been resolved and the system is operating normally. Please recast your response if you were unable to respond during this time period.
Slack Polly Creation
Description: The incident has been resolved and Polly creation/edit and Polly responses should be working as expected
Status: Resolved
Impact: Major | Started At: Oct. 6, 2022, 9:18 a.m.
Updates:
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Time: Oct. 6, 2022, 10:03 a.m.Status: ResolvedUpdate: The incident has been resolved and Polly creation/edit and Polly responses should be working as expected
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Time: Oct. 6, 2022, 9:37 a.m.Status: InvestigatingUpdate: The issue is identified, fix is in progress.
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Time: Oct. 6, 2022, 9:31 a.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: Oct. 6, 2022, 9:18 a.m.Status: InvestigatingUpdate: As of 6:36 PDT Users cannot create/edit Polly polls or surveys (scheduled or immediate). Users are unable to respond to Polly. We are investigating this issue and will update this page with more information.
Slack responses currently not being recorded for polls and surveys.
Description: This incident is resolved. Responses are now being recorded in slack for polls and surveys that were created before 11:23 AM PDT. For any polls or surveys that were created between 11:23 AM PDT and 12:01 PM PDT responses were not recorded, and those polls/surveys need to be resent. For polls/surveys created after 12:01 PM PDT responses will be recorded and behaving normally.
Status: Resolved
Impact: None | Started At: Aug. 25, 2022, 6:57 p.m.
Updates:
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Time: Aug. 25, 2022, 7:13 p.m.Status: ResolvedUpdate: This incident is resolved. Responses are now being recorded in slack for polls and surveys that were created before 11:23 AM PDT. For any polls or surveys that were created between 11:23 AM PDT and 12:01 PM PDT responses were not recorded, and those polls/surveys need to be resent. For polls/surveys created after 12:01 PM PDT responses will be recorded and behaving normally.
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Time: Aug. 25, 2022, 6:57 p.m.Status: InvestigatingUpdate: Starting around 11:23 AM PDT poll and survey responses were not being persisted when responding through slack. Responses coming from web responses are still being persisted. We are currently investigating and will update this page when we have an update.
Polly for Slack intermittent service issues
Description: This incident has been resolved. (Note: the last incident Polly for Slack saw was at 12:53pm PDT).
Status: Resolved
Impact: None | Started At: Aug. 1, 2022, 9:50 p.m.
Updates:
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Time: Aug. 1, 2022, 10:20 p.m.Status: ResolvedUpdate: This incident has been resolved. (Note: the last incident Polly for Slack saw was at 12:53pm PDT).
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Time: Aug. 1, 2022, 9:50 p.m.Status: InvestigatingUpdate: Polly for Slack service began to see intermittent service issues for some users starting 11:06am PDT. Sending out and responding to pollys could see slight delays, but all are eventually successful. Slack is aware of the issue (https://status.slack.com/2022-08/962ff548f7bd849a) and working on a fix. We will continue to monitor the system and provide updates regularly.
