Instructure outages and incidents
Outage and incident data over the last 30 days for Instructure.
There have been 4 outages or incidents for Instructure in the last 30 days.
Severity Breakdown:
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Outlogger tracks the status of these components for Xero:
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Latest Instructure outages and incidents.
View the latest incidents for Instructure and check for official updates:
Some users are experiencing timeout errors when accessing Canvas.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 26, 2024, 7:17 p.m.
Updates:
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Time: June 26, 2024, 7:24 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 26, 2024, 7:24 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: June 26, 2024, 7:17 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Impact - Canvas Course Activity is Unavailable
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 24, 2024, 10:18 p.m.
Updates:
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Time: June 25, 2024, 3:54 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 25, 2024, 3:36 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: June 24, 2024, 10:22 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: June 24, 2024, 10:18 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
Some Canvas Data 2 users in the IAD region did not receive data updates
Description: Five tables in CD2 (assessment_questions, attachment_associations, discussion_entries, quiz_questions, quiz_submissions) were not receiving updates. This has been corrected and Canvas Data 2 is functioning normally again.
Status: Resolved
Impact: None | Started At: June 19, 2024, 1:16 p.m.
Updates:
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Time: June 19, 2024, 1:16 p.m.Status: ResolvedUpdate: Five tables in CD2 (assessment_questions, attachment_associations, discussion_entries, quiz_questions, quiz_submissions) were not receiving updates. This has been corrected and Canvas Data 2 is functioning normally again.
Users may be seeing errors when trying to send conversation messages
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: June 18, 2024, 11:15 p.m.
Updates:
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Time: June 18, 2024, 11:51 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 18, 2024, 11:37 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: June 18, 2024, 11:23 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: June 18, 2024, 11:15 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Resolved - A Small Set of Users may not have been able to Access Canvas
Description: Between 8:05 AM MDT and 8:15 AM MDT a small set of users may not have been able to access Canvas.
Status: Resolved
Impact: None | Started At: June 13, 2024, 2 p.m.
Updates:
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Time: June 13, 2024, 2:46 p.m.Status: ResolvedUpdate: Between 8:05 AM MDT and 8:15 AM MDT a small set of users may not have been able to access Canvas.
