Privacera outages and incidents
Outage and incident data over the last 30 days for Privacera.
There have been 0 outages or incidents for Privacera in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Privacera
Outlogger tracks the status of these components for Xero:
Privacera AI Governance (PAIG)
PrivaceraCloud
| Component | Status |
|---|---|
| Integrations and Other Related Systems | Active |
| Privacera AI Governance (PAIG) | Active |
| PAIG Control Service | Active |
| PAIG Management Console | Active |
| PrivaceraCloud | Active |
| Access Service | Active |
| Audit Service | Active |
| Discovery Service | Active |
| Encryption Service | Active |
| Management Console (PrivaceraCloud.com) | Active |
Latest Privacera outages and incidents.
View the latest incidents for Privacera and check for official updates:
Intermittent issues with Access Authorizations
Description: **What Happened:** On June 29th, 2023 between 15:10 and 15:19 UTC we have observed intermittent issues processing Authorization requests for S3 file access. **Customer Impact:** Customer access requests might have timed out during this time period and would need to be re-tried. **Root Cause:** Very high volume of transactions in short time span beyond than current capacity of the system. **Immediate Actions Taken:** No immediate action needed to be taken. The system auto-recovered once request volume returned to the normal level. **Long term preventative measures taken:** * We have increased system capacity to better handle unexpected Authorization volumes. * We modified re-try logic for our client to accommodate slower response without impacting end user request. * Added additional monitoring and alerting to ensure full visibility into similar issues before they become apparent to end users and allow us better plan system capacity.
Status: Postmortem
Impact: Major | Started At: June 29, 2023, 10 p.m.
Updates:
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Time: July 7, 2023, 6:26 p.m.Status: PostmortemUpdate: **What Happened:** On June 29th, 2023 between 15:10 and 15:19 UTC we have observed intermittent issues processing Authorization requests for S3 file access. **Customer Impact:** Customer access requests might have timed out during this time period and would need to be re-tried. **Root Cause:** Very high volume of transactions in short time span beyond than current capacity of the system. **Immediate Actions Taken:** No immediate action needed to be taken. The system auto-recovered once request volume returned to the normal level. **Long term preventative measures taken:** * We have increased system capacity to better handle unexpected Authorization volumes. * We modified re-try logic for our client to accommodate slower response without impacting end user request. * Added additional monitoring and alerting to ensure full visibility into similar issues before they become apparent to end users and allow us better plan system capacity.
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Time: July 7, 2023, 6:25 p.m.Status: ResolvedUpdate: What Happened: On June 29th, 2023 between 15:10 and 15:19 UTC we have observed intermittent issues processing Authorization requests for S3 file access. Customer Impact: Customer access requests might have timed out during this time period and would need to be re-tried. Immediate Actions Taken: No immediate action needed to be taken. The system auto-recovered once request volume returned to the normal level.
Major Infrastructure Upgrade
Description: We will be upgrading base infrastructure of PrivaceraCloud. Since this is a major upgrade, there is a potential of service inconsistencies and interruptions during this upgrade. Expected downtime is up to 4 hours. We will make every effort to minimize the downtime.
Status: Resolved
Impact: Major | Started At: June 19, 2023, 2:19 a.m.
Updates:
-
Time: July 6, 2023, 2:20 a.m.Status: ResolvedUpdate: We will be upgrading base infrastructure of PrivaceraCloud. Since this is a major upgrade, there is a potential of service inconsistencies and interruptions during this upgrade. Expected downtime is up to 4 hours. We will make every effort to minimize the downtime.
Major Infrastructure Upgrade
Description: We will be upgrading base infrastructure of PrivaceraCloud. Since this is a major upgrade, there is a potential of service inconsistencies and interruptions during this upgrade. Expected downtime is up to 4 hours. We will make every effort to minimize the downtime.
Status: Resolved
Impact: Major | Started At: June 19, 2023, 2:19 a.m.
Updates:
-
Time: July 6, 2023, 2:20 a.m.Status: ResolvedUpdate: We will be upgrading base infrastructure of PrivaceraCloud. Since this is a major upgrade, there is a potential of service inconsistencies and interruptions during this upgrade. Expected downtime is up to 4 hours. We will make every effort to minimize the downtime.
Increased error rates for PrivaceraCloud services
Description: We experienced increased error rates for PrivaceraCloud tenant services. The issue has been resolved and the services are operating normally.
Status: Resolved
Impact: Minor | Started At: May 19, 2023, 9:51 p.m.
Updates:
-
Time: July 5, 2023, 11:10 p.m.Status: ResolvedUpdate: We experienced increased error rates for PrivaceraCloud tenant services. The issue has been resolved and the services are operating normally.
Increased error rates for PrivaceraCloud services
Description: We experienced increased error rates for PrivaceraCloud tenant services. The issue has been resolved and the services are operating normally.
Status: Resolved
Impact: Minor | Started At: May 19, 2023, 9:51 p.m.
Updates:
-
Time: July 5, 2023, 11:10 p.m.Status: ResolvedUpdate: We experienced increased error rates for PrivaceraCloud tenant services. The issue has been resolved and the services are operating normally.
