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Is there an Quantum Metric outage?

Quantum Metric status: Systems Active

Last checked: 5 minutes ago

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Quantum Metric outages and incidents

Outage and incident data over the last 30 days for Quantum Metric.

There have been 2 outages or incidents for Quantum Metric in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Quantum Metric

Outlogger tracks the status of these components for Xero:

QMU Active
QM Website Active
The Quad Active
Alerts/Scheduled Reports Active
Data Capture Active
Data Query Performance Active
Login Services Active
QM UI Active
Replays Active
Component Status
Active
QMU Active
QM Website Active
The Quad Active
Active
Alerts/Scheduled Reports Active
Data Capture Active
Data Query Performance Active
Login Services Active
QM UI Active
Replays Active

Latest Quantum Metric outages and incidents.

View the latest incidents for Quantum Metric and check for official updates:

Updates:

  • Time: July 10, 2023, 5:10 p.m.
    Status: Resolved
    Update: Our provider has resolved the issue and the UI/Query performance should be working as expected. We apologize for the disruption.
  • Time: July 10, 2023, 2:17 p.m.
    Status: Identified
    Update: We are currently experiencing an issue with our third-party provider that is impacting the overall performance of our UI. Impact: Queries and dashboards may take longer to render or may time out completely. There is no impact to your data collection. We will notify you once the issue has been resolved.

Updates:

  • Time: July 5, 2023, 5:10 p.m.
    Status: Resolved
    Update: This incident has been resolved. We apologize for the disruption. We are currently preparing an Incident Report with the timeline and details of the issue. If you require a copy, please email [email protected].
  • Time: July 5, 2023, 5:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 5, 2023, 4:52 p.m.
    Status: Identified
    Update: The issue has been identified and the resolution is being implemented.
  • Time: July 5, 2023, 4:11 p.m.
    Status: Investigating
    Update: Some subs are experiencing an issue accessing the QM JS files. This will impact the ability to capture data and may cause alerts to fire depending on alert configuration. Our engineering team is urgently working on this issue. There is no impact to your website and the QM UI is fully accessible at this time.

Updates:

  • Time: June 16, 2023, 3:11 a.m.
    Status: Resolved
    Update: The issue has been resolved and all replays are available again. We apologize for the disruption and appreciate your patience. If you have any continued issues, please reach out to [email protected] for further assistance.
  • Time: June 16, 2023, 2:54 a.m.
    Status: Identified
    Update: We have identified the source of the issue and are in the process of implementing a resolution.
  • Time: June 16, 2023, 2:51 a.m.
    Status: Investigating
    Update: We are actively investigating an issue where some subscriptions may find a subset of replays to be unavailable for viewing. There is no impact to data collection and all analytics functions of the platform are working as expected. We will provide an update once the issue is resolved.

Updates:

  • Time: May 9, 2023, 12:11 p.m.
    Status: Resolved
    Update: The issue is marked as resolved. Please note: During this time, while data was still collecting, some alerts may have been triggered with a 0 value due to the inability to connect to the data source. Now that the system is back up and running, you should no longer experience any alerting issues. Once our investigation is complete, we will provide an Incident Report with a root cause. We apologize for the disruption and thank you for your patience.
  • Time: May 9, 2023, 11:18 a.m.
    Status: Monitoring
    Update: Update: QM platform is available for access. We have implemented a resolution and are monitoring the system.
  • Time: May 9, 2023, 10:38 a.m.
    Status: Identified
    Update: We apologize but at this time, access to the QM platform is unavailable. We are urgently working on restoring the system and will notify you once it is back online. Impact: Access to the online QM platform is not available, however, data collection, processing and alerts are still functioning as expected.

Updates:

  • Time: Feb. 16, 2023, 2:07 p.m.
    Status: Resolved
    Update: This issue is now resolved. We apologize for the disruption.
  • Time: Feb. 16, 2023, 1:37 p.m.
    Status: Monitoring
    Update: Our engineering team has deployed a fix and we are monitoring the system. We will update you again once the incident is resolved. Thank you!
  • Time: Feb. 16, 2023, 1:17 p.m.
    Status: Investigating
    Update: Some subscriptions are experiencing issues where analytics data is not populating as expected. Our engineering team is actively working on resolving the issue. We will update this once the issue has been resolved. Thank you!

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Frequently Asked Questions - Quantum Metric

Is there a Quantum Metric outage?
The current status of Quantum Metric is: Systems Active
Where can I find the official status page of Quantum Metric?
The official status page for Quantum Metric is here
How can I get notified if Quantum Metric is down or experiencing an outage?
To get notified of any status changes to Quantum Metric, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Quantum Metric every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Quantum Metric do?
Quantum Metric's analytics platform enhances digital strategy, boosts conversions, and improves customer experiences in real-time.

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