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Is there an RainFocus outage?

RainFocus status: Systems Active

Last checked: 7 minutes ago

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RainFocus outages and incidents

Outage and incident data over the last 30 days for RainFocus.

There have been 0 outages or incidents for RainFocus in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RainFocus

Outlogger tracks the status of these components for Xero:

Admin Active
Events Active
Leads Active
Workflow Active
Component Status
Admin Active
Events Active
Leads Active
Workflow Active

Latest RainFocus outages and incidents.

View the latest incidents for RainFocus and check for official updates:

Updates:

  • Time: Aug. 1, 2024, 6:33 p.m.
    Status: Resolved
    Update: The RainFocus Search Service is now successfully completing all requests. All session catalog requests are now completing successfully. The team is continuing to monitor. An RCA is being created and will be provided upon request.
  • Time: Aug. 1, 2024, 4:50 p.m.
    Status: Identified
    Update: The RainFocus Search Service is currently experiencing issues that began at 10:01AM MT. This is resulting in sessions not returning on session catalogs. The team is aware of this and is currently working to resolve this.

Updates:

  • Time: April 21, 2024, 1:56 a.m.
    Status: Resolved
    Update: Routine infrastructure patching caused an elevated rate of errors for about 1 minute between 7:34pm - 7:35pm MDT. Errors rates are back down and incident is resolved.

Updates:

  • Time: Sept. 30, 2023, 5:04 p.m.
    Status: Resolved
    Update: Several RainFocus Admin pods lost connection to the caching service and the Health check failed to remove the pods from the pool of healthy pods. The pods have been removed from the pool and the application is now functioning as normal. The CloudOps team will be reviewing the Health Check so that is appropriately removes failed pods.

Updates:

  • Time: Sept. 19, 2023, 5:07 a.m.
    Status: Resolved
    Update: RainFocus system latency has returned to normal. Per the update from AWS, we are internally resolving this issue, and will also continue to monitor. AWS Update: Sep 18 9:40 PM PDT We continue to work towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. We have now seen network mapping propagation latencies return to normal levels in both usw2-az1 and usw2-az2 Availability Zones. At this stage, all EC2 instance launches and network configuration changes are operating normally. We're continuing to monitor network mapping latencies and will provide a final update once all has been confirmed to be operating normally. https://health.aws.amazon.com/health/status
  • Time: Sept. 19, 2023, 12:42 a.m.
    Status: Monitoring
    Update: Update from AWS: [05:21 PM PDT] We continue to work toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. We have successfully applied an update to the subsystem responsible for network mapping propagation to address resource contention. We have seen network mapping propagation times stabalize but they have not yet begun to trend towards normal levels. We expect that to begin over the next 30 minutes, at which time we expect latencies and error rates to improve. We will continue to keep you updated on our progress towards full recovery. https://health.aws.amazon.com/health/status
  • Time: Sept. 18, 2023, 11:26 p.m.
    Status: Monitoring
    Update: Update from AWS: Sep 18 4:20 PM PDT We continue to progress toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. At this time, we are approximately 50% completed with the update to address resource contention within the subsystem responsible for network mappings propagation in the usw2-az2 Availability Zone. Once we complete the update in usw2-az2, we will then move on to usw2-az1. Our current expectation is to have both Availability Zones fully resolved within the next 60 to 90 minutes, and we will continue to provide updates as recovery progresses. https://health.aws.amazon.com/health/status
  • Time: Sept. 18, 2023, 10:12 p.m.
    Status: Monitoring
    Update: Update from AWS: Sep 18 3:02 PM PDT We continue to make progress towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. In the last hour, we applied an update to address resource contention within the subsystem responsible for network mappings propagation and are seeing early signs of improvement. We will continue to monitor before deploying this change more broadly and will continue to provide updates. https://health.aws.amazon.com/health/status
  • Time: Sept. 18, 2023, 8:28 p.m.
    Status: Monitoring
    Update: AWS continues to experience some latency issues in Availability Zones that we are currently hosting in, in both our primary (US-West-2) and DR (US-East-1) regions. We've are removed affected pods, and actively monitoring. https://health.aws.amazon.com/health/status

Updates:

  • Time: Sept. 18, 2023, 7:18 p.m.
    Status: Resolved
    Update: AWS is currently experiencing some latency issues in one of the AZ's that we are currently hosting in. We've removed this AZ from serving up our applications for the time being. There is no impact currently to the RainFocus platform. https://health.aws.amazon.com/health/status

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Frequently Asked Questions - RainFocus

Is there a RainFocus outage?
The current status of RainFocus is: Systems Active
Where can I find the official status page of RainFocus?
The official status page for RainFocus is here
How can I get notified if RainFocus is down or experiencing an outage?
To get notified of any status changes to RainFocus, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RainFocus every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RainFocus do?
A platform that streamlines event management, creates cohesive program experiences, and maximizes marketing across virtual, in-person, and hybrid events.

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