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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 2 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: Nov. 23, 2024, 12:17 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2024, 11:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We have updated our end to meet the updated Carequality standard and messages are going through as expected. We will continue to monitor on our end for any additional unexpected changes.
  • Time: Nov. 22, 2024, 10:59 p.m.
    Status: Investigating
    Update: We understand the impacts of this issue and our teams are continuing to collaborate with Carequality and internal partners. Your understanding and patience is appreciated while we continue to work toward a resolution.
  • Time: Nov. 22, 2024, 5:29 p.m.
    Status: Investigating
    Update: This appears to be a broader Carequality issue at this time and we have reached out to Carequality support to help identify and troubleshoot these request errors.

Updates:

  • Time: Nov. 21, 2024, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2024, 10:27 p.m.
    Status: Monitoring
    Update: Connections where we poll external APIs for messages will be delayed by up to 30 minutes. The issue has been Identified and a fix has been released. We are not monitoring.

Updates:

  • Time: Nov. 20, 2024, 4:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. Log visibility is available.
  • Time: Nov. 20, 2024, 3:56 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 20, 2024, 3:48 p.m.
    Status: Investigating
    Update: Redox is investigating an issue affecting the ability to view Logs in the Dashboard. Log processing is NOT affected. Messages are processing as expected. The visibility of logs in the dashboard is unavailable.

Updates:

  • Time: Nov. 12, 2024, 4 p.m.
    Status: Postmortem
    Update: ## Summary * From October 25-28, 2024 some Logs searches initiated by use of the search bar errored. ## What Happened * On October 25 we implemented a code change, which was tested in isolation. * On October 28 we were alerted to search errors and started an incident at 1647CT. * At 1710CT we identified the issue and started working on a fix. * At 1819CT the fix was fully deployed and functionality in Logs search was restored. ## What are we doing about it? * We are considering expanding our testing capabilities to account for earlier detection and mitigation of this type of failure in the future.
  • Time: Oct. 29, 2024, 7:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 28, 2024, 11:21 p.m.
    Status: Monitoring
    Update: We've applied a fix in production and are actively monitoring log searches to ensure that full functionality has been restored
  • Time: Oct. 28, 2024, 10:18 p.m.
    Status: Identified
    Update: We have identified the issue and are working on a solution presently
  • Time: Oct. 28, 2024, 9:54 p.m.
    Status: Investigating
    Update: We are aware that dashboard search functionality is extremely limited at the moment. Present workaround is not to use the 'all' category when searching, but we are actively working on a fix.

Updates:

  • Time: Oct. 1, 2024, 4:04 p.m.
    Status: Resolved
    Update: A fix has been implemented and processing has returned to normal. This incident has been resolved.
  • Time: Oct. 1, 2024, 3:59 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 1, 2024, 3:51 p.m.
    Status: Investigating
    Update: Message processing is delayed for a subset of customers. Observability is not impacted. We are currently investigating the issue.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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