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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 7 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: Sept. 16, 2024, 12:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 16, 2024, 12:15 p.m.
    Status: Investigating
    Update: Some customers may experience a delay in message processing while we investigate this issue. Thank you for your patience.

Updates:

  • Time: Sept. 5, 2024, 1:17 p.m.
    Status: Postmortem
    Update: # Logs intermittently unavailable to view or search ## Summary From August 25-26, 2024 Logs were intermittently delayed or unavailable to view or search in the Redox dashboard. Message processing was unaffected. ## What Happened & How We Responded * On the morning of August 25, AWS initiated an automated failover of their managed database service due to an underlying storage volume issue which subsequently affected throughput of our logs processing. * On August 25th at 0539CT, we restarted impacted application processes which resolved the immediate issue. * On August 26th at 0758CT, we were alerted that logs were again falling behind in processing time. Working with AWS support, we uncovered that the underlying storage from the failover the previous day was still being optimized, resulting in database write latency. The storage optimization completed at 1500CT, and the service was fully available again at 2229CT. ## What we are doing about this: * We are exploring an underlying storage system change to further increase our infrastructure durability.
  • Time: Aug. 27, 2024, 10:03 p.m.
    Status: Resolved
    Update: Log observations have stabilized and remained performant. This incident has been resolved.
  • Time: Aug. 27, 2024, 1:16 p.m.
    Status: Monitoring
    Update: Logs observability is back to performing as expected. We will continue to monitor performance throughout the day (8/27).
  • Time: Aug. 26, 2024, 9:50 p.m.
    Status: Monitoring
    Update: Logs are continuing to catch up. We expect to return to regular observability of logs by 2:00AM CT tomorrow (8/27).
  • Time: Aug. 26, 2024, 8:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are catching up on traffic. We expect to return to regular observability of logs by this evening (8/26).
  • Time: Aug. 26, 2024, 4:18 p.m.
    Status: Investigating
    Update: Logs are available in the dashboard again. Visibility remains delayed.
  • Time: Aug. 26, 2024, 3:45 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. Log visibility in the dashboard is unavailable while we work to resolve this.
  • Time: Aug. 26, 2024, 1:15 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 5, 2024, 1:17 p.m.
    Status: Postmortem
    Update: # Logs intermittently unavailable to view or search ## Summary From August 25-26, 2024 Logs were intermittently delayed or unavailable to view or search in the Redox dashboard. Message processing was unaffected. ## What Happened & How We Responded * On the morning of August 25, AWS initiated an automated failover of their managed database service due to an underlying storage volume issue which subsequently affected throughput of our logs processing. * On August 25th at 0539CT, we restarted impacted application processes which resolved the immediate issue. * On August 26th at 0758CT, we were alerted that logs were again falling behind in processing time. Working with AWS support, we uncovered that the underlying storage from the failover the previous day was still being optimized, resulting in database write latency. The storage optimization completed at 1500CT, and the service was fully available again at 2229CT. ## What we are doing about this: * We are exploring an underlying storage system change to further increase our infrastructure durability.
  • Time: Aug. 25, 2024, 10:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2024, 10:19 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 25, 2024, 10:03 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 26, 2024, 4:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 26, 2024, 4:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 26, 2024, 4:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 26, 2024, 4:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 26, 2024, 4:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 26, 2024, 4:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 26, 2024, 3:43 p.m.
    Status: Investigating
    Update: We have identified an issue where some Carequality documents are being returned as base64 instead of XML. Our engineering team is working on a fix.

Updates:

  • Time: July 12, 2024, 6:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2024, 6:29 p.m.
    Status: Monitoring
    Update: This appears to have recovered. We are currently monitoring and investigating the root cause.
  • Time: July 12, 2024, 6:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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