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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 6 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: July 12, 2024, 6:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 12, 2024, 6:29 p.m.
    Status: Monitoring
    Update: This appears to have recovered. We are currently monitoring and investigating the root cause.
  • Time: July 12, 2024, 6:19 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 12, 2024, 2:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2024, 1:11 p.m.
    Status: Investigating
    Update: We are investigating an issue impacting the visibility of Logs in the Redox Dashboard. Message processing is not delayed at this time.

Updates:

  • Time: June 12, 2024, 2:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2024, 1:11 p.m.
    Status: Investigating
    Update: We are investigating an issue impacting the visibility of Logs in the Redox Dashboard. Message processing is not delayed at this time.

Updates:

  • Time: June 24, 2024, 1:45 p.m.
    Status: Postmortem
    Update: ## Summary From June 10-12, 2024 <2.5% of Logs were intermittently unavailable to view or search in the Redox dashboard for approximately two hours accumulatively. Message processing was unaffected. ## What Happened & How We Responded * On the evening of June 10, we experienced bottlenecks in the throughout of our Logs processing. * On June 11th at 0024CT, we scaled up processing power and added additional observability metrics. This initially appeared to remediate the issue. * On June 12th at 0842CT, the issue resurfaced and we discovered and remediated a code limitation that caused the software to fall behind while processing payloads. This fully remediated the issue, and we added additional monitoring to alert us to similar potential failures in the future. ## What we are doing about this: * We will retain the code optimization we made moving forward. * We added additional monitoring to alert us to similar potential failures in the future.
  • Time: June 11, 2024, 7:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 7:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 24, 2024, 1:45 p.m.
    Status: Postmortem
    Update: ## Summary From June 10-12, 2024 <2.5% of Logs were intermittently unavailable to view or search in the Redox dashboard for approximately two hours accumulatively. Message processing was unaffected. ## What Happened & How We Responded * On the evening of June 10, we experienced bottlenecks in the throughout of our Logs processing. * On June 11th at 0024CT, we scaled up processing power and added additional observability metrics. This initially appeared to remediate the issue. * On June 12th at 0842CT, the issue resurfaced and we discovered and remediated a code limitation that caused the software to fall behind while processing payloads. This fully remediated the issue, and we added additional monitoring to alert us to similar potential failures in the future. ## What we are doing about this: * We will retain the code optimization we made moving forward. * We added additional monitoring to alert us to similar potential failures in the future.
  • Time: June 11, 2024, 7:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 7:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
To get notified of any status changes to Redox Engine, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Redox Engine every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here