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Is there an Redox Engine outage?

Redox Engine status: Systems Active

Last checked: 2 minutes ago

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Redox Engine outages and incidents

Outage and incident data over the last 30 days for Redox Engine.

There have been 4 outages or incidents for Redox Engine in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Redox Engine

Outlogger tracks the status of these components for Xero:

API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
IMO Codeset Normalization Active
Verato EMPI Active
Component Status
API Active
Carequality Active
Dashboard Active
Data Models Active
docs.redoxengine.com Active
Engine Core Active
Polling Active
redoxengine.com Active
RLS Active
ScienceIO ScienceIO API Active
VPN Active
Active
AWS ec2-us-east-1 Active
AWS ec2-us-west-1 Active
AWS ec2-us-west-2 Active
Hosting Active
Active
IMO Codeset Normalization Active
Verato EMPI Active

Latest Redox Engine outages and incidents.

View the latest incidents for Redox Engine and check for official updates:

Updates:

  • Time: May 14, 2024, 8:10 p.m.
    Status: Postmortem
    Update: **Summary** On May 6, 2024, from 1300CT to 1506CT, the Redox dashboard experienced a 2-3 hour delay in log updates, resulting in incomplete search results. Message processing was unaffected. **What Happened** * A software defect caused an increase in the system load of the processing environment and delayed log processing * The initial response, restarting the processing environment at 1334CT, had no effect. * At 13:58 CT, increasing throughput between the processing environment and the underlying storage system restored log processing to the expected levels. **What We Are Doing About This** * We fixed the software defect that caused the original issue. * We added additional monitoring to alert us to \(potential\) future similar failures.
  • Time: May 6, 2024, 7:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2024, 7:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 6, 2024, 7:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 6, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: May 6, 2024, 6:43 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 1, 2024, 2:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 1, 2024, 2:31 p.m.
    Status: Investigating
    Update: Redox is aware of an issue affecting access to the Dashboard. Customers are unable to load the dashboard at this time. We are investigating this issue and will provide an update as soon as possible.

Updates:

  • Time: May 1, 2024, 2:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 1, 2024, 2:31 p.m.
    Status: Investigating
    Update: Redox is aware of an issue affecting access to the Dashboard. Customers are unable to load the dashboard at this time. We are investigating this issue and will provide an update as soon as possible.

Updates:

  • Time: April 29, 2024, 4:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2024, 4:32 p.m.
    Status: Monitoring
    Update: Customer Filters, Customer Translations, and the Escalations/Monitoring Tab were unavailable for a subset of customers. A fix has been implemented and we are monitoring the results.

Updates:

  • Time: April 29, 2024, 4:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 29, 2024, 4:32 p.m.
    Status: Monitoring
    Update: Customer Filters, Customer Translations, and the Escalations/Monitoring Tab were unavailable for a subset of customers. A fix has been implemented and we are monitoring the results.

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Frequently Asked Questions - Redox Engine

Is there a Redox Engine outage?
The current status of Redox Engine is: Systems Active
Where can I find the official status page of Redox Engine?
The official status page for Redox Engine is here
How can I get notified if Redox Engine is down or experiencing an outage?
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